客户服务是一场灾难。
11 月份，我从 Circuitmess 订购了一辆 Rover 作为圣诞礼物。订单状态数周没有改变。我多次拨打他们的联系电话 (218) 403-4192 - 无人接听。我留下语音邮件请求回电，但从未收到回复。我还通过 Circuitmess 客户支持网页提交了查询，但没有收到任何反馈。 在多次发邮件给Circuitmess后，我终于收到回复说订单将于12月19日发货。然而，直到12月22日才发生任何事情。当我因延误而发邮件取消订单时，他们立即回复说Rover刚刚发货。包裹最终于 12 月 27 日送达——圣诞节过后不久。 由于严重延误，我向 Circuitmess 发送了电子邮件，要求退货和全额退款。经过三封后续电子邮件后，我仍然没有收到退货送货地址或明确的说明。 这次经历非常令人沮丧和失望。讽刺的是，Circuitmess 继续发送促销电子邮件，却未能提供基本的客户支持。我强烈建议远离 Circuitmess。 更新（2026 年 1 月 8 日）：我收到了 CircuitMess 的回复并获得了全额退款。 CircuitMess 提供了一个不返回的解决方案，我对此表示赞赏。我很高兴问题得到解决；然而，我强烈鼓励 CircuitMess 改善其客户支持，因为沟通不畅会导致客户流失。
Hello, We’re truly and sincerely sorry for this experience. We fell short here, and we fully acknowledge that. A Christmas gift arriving late, combined with uncertainty around communication, is understandably frustrating, and we completely understand why this left such a negative impression. This was never our intention. There was communication on our side, but regardless of that, it’s our responsibility to ensure everything is handled clearly, promptly, and without confusion. We recognize that we did not meet that standard during a very busy holiday period, and we’re genuinely sorry for the stress this caused. We truly appreciate you taking the time to share your feedback. We take it seriously and are actively reviewing our internal processes to prevent situations like this in the future. We will also be reaching out to you again directly to ensure everything is fully and properly resolved. Thank you for your patience, and again, our sincere apologies. Best regards, CircuitMess