Dear Mr. Walker,
Thank you for sharing your feedback. We are sincerely sorry to hear about the multiple issues you have encountered with your Mars Exploration Rover kit, including the servo malfunctions, power shutdowns, and missing components. This does not reflect the standard experience we want for our builders.
Because these hardware and power issues require a dedicated technical review, we kindly ask you to contact us directly at [email protected]. Please include your order details, full shipping address, and any photos or videos of the assembly so our team can resolve this for you immediately.
Dear Taond,
Thank you for bringing this to our attention. We sincerely apologize for the delay in communication and any frustration this has caused. This does not reflect the standard of service we strive to provide, and we want to ensure your situation is resolved properly.
Please contact us one more time directly at [email protected] with your order details. Our team will locate your account immediately to assist you with the cancellation and ensure this is sorted out correctly.
We are truly sorry to hear about your experience. We took a thorough look through our system and could not locate any order matching your details. We are definitely not hiding our main headquarters are located in Croatia and we are always ready to chat with our builders. Please send us your order number and more details about this experience so we can investigate exactly what happened and make things right.
Dear Ms. James,
Thank you for your response and for sharing your feedback with us.
We are truly sorry that your Wheelson kit arrived with a screen damaged during shipping, as well as for the delays and frustration you experienced while waiting for a resolution from our side. We completely understand how disappointing this has been for you and your son, especially given the expectations you had for the kit.
While we previously offered to ship a replacement screen directly to you, we deeply regret that our delayed response impacted your overall experience with CircuitMess.
Hi,
We sincerely apologize for the frustration caused by the issues with your NASA Artemis Watch and for the unacceptable breakdown in communication. This does not reflect the standard of service we provide, and we want to resolve this matter for you immediately.
Regarding the wireless connectivity issue, please note that connection diagnostics must be investigated via the code log window in CircuitBlocks after MicroPython is installed on the device. However, since you are also experiencing a blocked physical button, your unit requires a direct hardware assessment.
Please contact us directly and securely at [email protected] with your order number, full shipping address, and mobile phone number.
Awesome stuff! We are absolutely thrilled to hear you had a blast building the Artemis Watch. Mixing space tech with DIY electronics is our absolute favorite jam, and it sounds like you completely crushed the assembly and coding. Welcome to the maker club, keep customizing those apps, and stay ahead of the tech curve!
Hi Ana,
Thank you for the review. Bit 2.0, Wacky Robots, Codee and Clockstar is a serious collection for a six-year-old.
Codee being the favourite for now makes complete sense, because the games are hard to compete with at that age. Clockstar usually clicks a little later, and once he starts school and gets going with CircuitBlocks, that is normally the point where kids stop following instructions and start making their own things.
Greetings to your little guy from all of us.
Hi Craig,
Thank you for sharing this detailed feedback with us. We are always looking for ways to improve our products, and the findings from your investigations have been shared directly with our design and factory teams for a thorough review of our components.
We extend our sincere apologies once again for this experience with your Mars Rover. We are fully committed to assisting you and making this right, and we have already reached out to you directly via email to find a proper solution. We look forward to your response.
Thank you for taking the time to share your feedback. We sincerely apologize for the frustrating experience you have had. Waiting over three months for replacement parts is absolutely not the standard we strive to provide, and we completely understand your disappointment regarding the lack of clear updates.
We also appreciate your honest feedback concerning our documentation and delivery commitments. We take these concerns very seriously and are actively reviewing our processes to improve the quality of our instructions and the reliability of our shipping times.
We want to make this right and personally look into the status of your replacement parts immediately. We've reached out to you directly with a solution we believe you will find satisfactory,
Again, we are deeply sorry for the inconvenience this has caused and thank you for your patience while we work to improve.
CircuitMess Team
I am incredibly sorry to read about your experience and the lack of updates regarding your order. I completely understand your frustration and concern, especially since this is a birthday gift for your son this weekend and you specifically paid for expedited shipping.
We sincerely apologize for the stress and disappointment this delay and lack of communication have caused you. We want to do absolutely everything in our power to look into this immediately and find a way to resolve it for you. Could I kindly ask you to reach out to our customer support team directly one more time at [email protected] with your order number (#61789)?
As soon as your message comes through, we will treat it as our highest priority. We will immediately investigate what happened with the shipment and work on the best possible solution to make things right for you and your son.
Thank you for your patience, and we are looking forward to hearing from you so we can get this sorted out right away.
CircuitMess Team
Thank you so much for taking the time to share such a wonderful review. We are absolutely thrilled to hear that you are having fun building and learning with our products. Creating engaging and educational experiences is what we strive for every day.
It is also incredibly rewarding to hear your positive feedback about our customer service. Fran and Gabrijel are fantastic members of our team, and we will make sure to share your kind words with them directly. They will be delighted to know their quick, friendly, and professional support made such a positive impact on your experience.
Thank you again for highly recommending us. We look forward to bringing you more exciting projects in the future!
Thank you for the great review! We are so glad that the packaging met your expectations and that you had such a smooth and easy time using the kit.
CIrcuitMess Team
We are incredibly sorry to hear about your experience with our kits. Please accept our sincerest apologies. It is absolutely not our usual standard for our products to fall apart or for the instructions to be confusing, and we are very disappointed that we let you down. We would love the opportunity to make things right. Please reach out to our customer service team, and we will do everything we can to resolve this issue for you immediately.
CircuitMess Team
Our main goal is to prove that learning complex tech can be just as fun as it is rewarding. We are so thrilled that the Artemis kit provided that perfect spark of creativity for you. Thank you for being part of our mission to make the future of engineering accessible to everyone!
CircuitMess Team
Hearing that makes our day! Our goal is always to take the stress out of STEM and replace it with pure excitement and discovery. We're so happy our guides helped you navigate the build smoothly.
Now that the stress is gone, it's time for the best part, enjoying what you’ve built!
CircuitMess Team
We are so glad you enjoyed the build! Providing a unique, aha! moment for our makers is exactly why we do what we do. Thank you for being a part of the CircuitMess community and for sharing your experience!
CircuitMess Team
Wow, what an incredible compliment! Thank you so much for your kind words. Our team works extremely hard to create tech kits that are fun, educational, and high quality, so hearing that it stands out to you as one of the best truly makes our day. We hope you had a blast building it, and we can't wait to see what you create next!
CircuitMess Team
Thank you so much for noticing! We pour a lot of love and care into the little things, from the way the components are organized to the clarity of the instructions, to ensure you have the absolute best building experience. Knowing that our attention to detail made a positive impact on your project means the world to our team. Enjoy your amazing new build!
CircuitMess Team
Our team spends countless hours obsessing over every single resistor, screw, and line of code to ensure that the building experience is as seamless as possible. Knowing that the high quality components and thoughtful design stood out to you makes all that hard work worth it!
We can't wait to see what you create with your kit. Happy building, and welcome to the CircuitMess mission!
