City Beauty

Hi Melissa, we're sorry to hear this. We always want you to love the product, but we understand not every product works the same for everyone. Our customer support team would be happy to share tips for getting the best results, as well as return instructions if you'd like to take advantage of our 60-day money-back guarantee. You can reach them by email at [email protected] or by phone at 1-800-347-1558

Hi Rania, we understand your frustration and want to assure you that this has our full attention. As noted in our response to your first review, our team has been in contact regarding your refund, and we're committed to resolving this promptly. Please check your email for the refund instructions we've sent, or reach out to us directly if you haven't received them so we can move this forward without further delay.

Hi Rania, we're sorry to hear that your experience didn't meet your expectations. Our team has already reached out with instructions to help you return your order for a refund. If you have any questions or need additional assistance along the way, please reply to that email and we'll be happy to help. We appreciate your feedback and the opportunity to make this right.

Hi Lori, we're sorry to hear your experience didn't meet your expectations. We've requested your account details here so we can look into your refund, but we haven't heard back yet. We'd like the opportunity to review your refund request, check the status of your emails and previous contacts with our support team, and make sure everything was handled correctly.

Hi Katrina, thank you for your feedback. As noted in your previous review, our team had the opportunity to connect with you directly and address your concerns. At that time, we offered either a full refund upon return of the product or a 30% courtesy refund if you chose to keep it, and we're glad we were able to reach a resolution. We appreciate your giving the product a try and wish you all the best in finding a product that better meets your expectations.

We're sorry to hear that City Lips didn't meet your expectations, Katrina. While our products are formulated consistently, individual experiences and results can vary. Our support team has reached out to assist and discuss options available under our 60-Day Money-Back Guarantee. Please reply directly to our email so we can continue working with you and help make this right.

Hi Suzy, we’re sorry to hear City Lips didn’t meet your expectations. Our support team did try to look into your concern using the details provided, but we were unable to locate an order in our system. We have also sent an email to the address provided in your review. Please feel free to reply to our support team so we can continue working toward a resolution.

Hi Donna, we’re really sorry to hear this, and we truly appreciate you being one of our early customers. We did reach out asking for your account details so we could look into this and help further. We understand how disappointing price changes can feel. If you’d like, our support team is still here to help at [email protected] or 1-800-347-1558.

Hi Cydne, we’re sorry for the frustration caused by delays in communication. We requested your order details in this review but haven’t received them. We understand you’ve since received a return label. If you still need assistance or would like us to review your account, please contact us at [email protected], through contact form or 1-800-347-1558.

Thanks so much for sharing your feedback. We’re glad to hear the product worked well for your upper lip lines. We also appreciate flagging your concerns around pricing and shipping. Please email [email protected] or call 1-800-347-1558 so we can look into this issue.

Hi Sara, we completely understand how frustrating this must be. We’d love to make it right—please reach out to us by email at [email protected] or by phone at 1-800-347-1558 to get this sorted.

Hi Kristine, we’re sorry to hear about your experience! We always want every order to arrive smoothly and meet your expectations. Our customer support team has provided an update on your replacement shipment and is happy to assist with any further questions.

Hi Stasia, we’re very sorry to hear about this and for the delay in response from our team. That’s not the experience we want for our customers. Our customer support team reached out via email. Feel free to drop them a reply when you have the time.

Hi Janet, we’re really sorry to hear about your experience. Our customer support team is working with you to resolve this, and we’d love to make it right. Please drop them a reply at their email so we can ensure everything is sorted properly.

Hi Christine, we’re so sorry for the trouble with your orders and understand how frustrating this must be. Our customer support team would love to sort this out for you—please contact them at [email protected] or 1-800-347-1558.

We’re sorry to hear this and completely understand your frustration, Michele. While results can vary from person to person, many of our customers do see benefits. Our customer support team has emailed you tips for getting the best results from City Lips, along with return instructions if you’d like to take advantage of our money-back guarantee. We’re here to help however we can.

We’re sorry to hear about your experience, Rie. Our customer support team has reached out to help resolve this and guide you with the process. Please check your email and reply so we can make things right.

Thank you so much for your wonderful review, Susan. We’re thrilled to hear the product met your expectations and that your experience with our team and delivery was smooth. We truly appreciate your support!

Thank you so much for your wonderful review! We’re thrilled to hear you love City Lips in both clear and colors, and that you’ve been sharing it with friends and gifting it too. Your support means the world to us.

Thank you for your feedback, JuJu. We’re glad to hear you’re enjoying the feel and colour of City Lips.