City Beauty

Hi stjojo, we’re sorry to hear about your experience and understand how disappointing this must have been. Results can vary based on individual lip tone and application, and our customer support team would be happy to share tips to help achieve the best results or assist with return instructions under our 60-day money-back guarantee. They can be reached by email at [email protected] or by phone at 1-800-347-1558.

We’re so glad you love it, Karen. Thicker, plumping, and full of color options—sounds like the perfect addiction. Thanks for sharing, and yay for spotting us at Macy’s too!

Wow, thank you for your loyalty, Kimberly. We’re thrilled City Lips and the Lip Oil have been a perfect part of your routine for 2 years. Your support means the world to us!

Hi Lisa, we’re glad your order arrived quickly, but we’re sorry the product hasn’t met your expectations. Results can vary from person to person, and our customer support team would be happy to share tips for best results or assist with a return under our 60-day money-back guarantee. You can reach them at [email protected] or 1-800-347-1558.

We love hearing this—thank you, Cinnamon. So glad City Lips is a must-have for you, especially the clear shades. Having one everywhere is the best compliment!

Thank you for your feedback, Jennifer. We’re so glad you loved the product and that it arrived on time. We hear you on the pricing and truly appreciate you sharing your thoughts—it helps us a lot!

Hi Deborah, we’re so glad City Lips is keeping your lips hydrated all winter! Raspberry is a gorgeous choice. Thanks for sharing your tips on stocking up during sales—we love that you’re making the most of it.

Thanks for sharing, Loydene. We’re so glad you love your other City Beauty products. Hopefully your City Lips turns up soon—you’ll be able to give it a proper test and review then!

Thank you so much for the 5 stars, Jennifer. We’re so happy to hear you’re loving the product—your support truly means a lot to us!

We’re so happy to hear City Lips worked for you, Susan and that it was gentle too! Thanks for sharing your experience, it means a lot.

We’re so happy to hear that, Sharon. It’s awesome that you felt a difference right away—and love that you’ve stocked up to have one everywhere. Thank you for sharing your experience!

Hi Mena, we’re sorry to hear this! While many customers love the results, we understand that not every product works for everyone. Our customer support team would be happy to share tips for best results or assist with return instructions under our 60-day money-back guarantee. You can reach them at [email protected] or 1-800-347-1558.

Thank you so much for your kind words about City Lips, Kristen. We’re thrilled to hear it’s working well for you. We also appreciate your feedback about the online shopping experience. We understand how frustrating upsells can feel, and we’ll be sure to pass your comments along to our team as we continually look for ways to make shopping easier and more enjoyable.

Thank you so much for the 5 stars, Debra! We’re thrilled that City Lips is giving you that long-lasting plump without the stickiness. We love hearing that it’s delivering just like you hoped.

Hi Jeannie, we’re sorry to hear this! We always want you to love the product, but understand not every product may work for everyone. Could you share a bit more about your experience so we can better assist you? Our customer support team will be happy to provide tips on how to get the best results, as well as return instructions if you'd like to take advantage of our 60-day money-back guarantee. They can be reached at [email protected] or 1-800-347-1558.

Wow, we’re so happy to hear that, Michele. Thank you for sharing your experience — we love that you’re enjoying fuller lips and the smooth, non-sticky formula. Your support means so much!

Hi Sharon, thanks for your feedback! We’re glad your order arrived safely and that you had a positive experience with our team. Results can vary, but our support team is happy to share tips or options to help you get the best results. You can reach them at [email protected] or 1-800-347-1558

Hi Wyn, thank you so much for your 4-star review! We’re happy to hear your order arrived quickly. Since you’re still new to using the product, it’s totally understandable that results can take a bit of time — consistency usually makes the biggest difference. Please reach out if you need assistance.

Thank you so much for your thoughtful review, Barbara. We’re really glad to hear that City Lips has helped your lips feel plumper and more supple. We truly appreciate your support, especially knowing how long you’ve been caring for your results. We also understand how shipping costs and exchange rates can add up, and we’re always looking for ways to make our products more accessible. Thank you again for sharing your experience.

Thank you for your review, Susan. Chapped or peeling lips can happen when the skin is extra dry, especially during seasonal changes. We recommend applying a generous layer of City Lips® twice daily to deeply hydrate and smooth the lips. You can also pair it with City Lips® Line Therapy around the lip line for added moisture and support.