City Beauty

We love hearing this, Deborah. It’s wonderful to know our gloss keeps your lips smooth and hydrated all day long. Sounds like you’ve got your lip care routine perfectly covered. Thank you for sharing the love and for making City Lips part of your everyday essentials!

Hi Joe, We’re sorry to hear the product didn’t meet your expectations. We’d love to learn more so we can assist you further. Our team has reached out to gather a few details, as we couldn’t locate an order under your name. Once we have that info, we’ll be happy to help make this right. Please drop them a reply, and they can be reached by email at [email protected] or by phone at 1-800-347-1558.

Thank you for sharing your feedback, Jeanne. While we’re glad you enjoyed the nourishing feel of the gloss, we’re sorry to hear it didn’t provide the level of plumpness you expected. Our customer support team has followed up with tips for achieving optimal results, as well as return options and a partial refund offer. We appreciate the opportunity to make this right and your continued trust in City Beauty.

Thank you for sharing your experience, Kerry. We’re sorry to hear the results weren’t what you expected. Our team has been in touch to help clarify pricing and share some tips for best use. We truly value your feedback and hope the suggestions help improve your results.

Hi Elke, we’re sorry to hear about your experience and truly understand how frustrating this must have been. This is not the level of service we aim to provide. Our customer support team is already reviewing your case to ensure this issue is fully resolved and that your correct shipping address is confirmed for future orders. Thank you for bringing this to our attention—we appreciate your patience.

Hi Debra, we’re so glad to hear that! Thanks for sharing your experience. It’s great knowing City Lips lasts through your day (and your coffee!).

That’s amazing to hear, Donise. We love that City Lips has given you such great results. Thanks so much for sharing your experience.

Thank you so much for your kind words, LCM! We’re thrilled to hear City Lips has become part of your daily routine and that you’re loving the results. Your support means a lot.

Hello Pamela, thank you so much for your 5-star review! We're thrilled you’re loving how it feels and looks — and that you’re enjoying the colored shades too.

Hi Terry, thank you so much for your thoughtful review! We're happy to hear City Lips Clear is keeping your lips hydrated and working better than other products you’ve tried. City Lips is formulated to be a thicker consistency in an effort to offer a long-wearing effect, so your lips can stay hydrated and appear plump throughout the day. We recommend exfoliating first, creating a smooth surface for City Lips® to be applied.

Thank you so much for the amazing feedback, Tamra. We're delighted to hear City Lips has become your everyday essential and that you’re loving it in every look.

Thank you so much for your thoughtful review and for being such a loyal customer, Nathalie. We're so happy to hear you’ve had a smooth experience ordering from us. We truly appreciate your feedback about pricing and availability in Canada — it’s valuable input we’ll be sure to share with our team.

Thank you so much, Susan. We’re thrilled you’re loving City Lips, the Night Oil, and our other products. Your support means the world to us!

Thank you so much for sharing your experience, Jennifer. We're thrilled to hear City Lips has helped smooth fine lines and enhance your lip volume. It sounds like you’ve found the perfect day-and-night routine.

Hello Christina, thank you so much for your wonderful review! We’re thrilled to hear how much you love City Lips and your favorite shades. Your support and loyalty mean the world to us, and we’re so glad our BOGO sales help you stock up.

Hi Margy, thank you for your awesome review! We’re so happy to hear you’re loving City Lips and that it’s working just as promised.

Hi Nadine, thanks so much for your feedback! We’re glad to hear you enjoy City Lips Clear and that they’re long-lasting without drying. We really appreciate your continued support and loyalty!

Hi Ronnie, thank you for your wonderful review! We’re thrilled to hear you’re loving the Raspberry City Lips — it’s definitely a favorite! We’re also so glad the City Lips Night Oil is keeping your lips smooth and plump.

Hi Judy, thank you so much for your wonderful review! We’re thrilled to hear that City Lips has made such a positive difference for you. We really appreciate your loyalty and are so glad our team could help with your order issue.

Hi DeeJay, thank you for your amazing review! We’re so happy to hear City Lips keeps your lips smooth and healthy. We’ll keep your request for more colors in mind!