Clarks USA

Hi Julean, Thank you for bringing this to our attention. I’m truly sorry that after going through multiple exchanges and doing everything right to get the correct size, your order ended up stuck in our system. I completely understand how disappointing this must feel, especially since you were really looking forward to receiving those shoes and are still waiting for your refund. Please use the contact form on the link below, selecting ‘Escalation’ as your reason and a member of our Management Team will be in touch. https://www.clarks.com/en-us/contact-us Thank you for taking the time to leave us a review and we hope to hear from you soon – Stefanie

Hi Pauline, Thank you for letting us know about your experience. I’m sorry that the boots didn’t fit your feet as expected and that the leather felt inflexible. I appreciate you wanting to return them so you can find a more comfortable shoe option. Please submit your details through the contact form at the link below. Selecting Escalation as your reason will ensure your request is directed to our Customer Care, who will assist you with the returns documentation https://www.clarks.com/en-us/contact-us We hope to hear from you soon – Stefanie

Good morning Carol , Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience caused during your recent attempt to purchase from our website and for the disappointment with the assistance provided. We would love the opportunity to put this right. Please use the link below to contact our team who would be happy to assist you further. https://www.clarks.com/en-us/contact-us Thank you again for highlighting your experience and please accept my apologies for any disappointment caused – Stefanie

Hi Barbara, 感谢您抽出时间分享您的反馈。非常抱歉听到您未能及时退回礼物——我们完全理解这一定让您非常沮丧，尤其是在节假日期间。 需要说明的是，我们目前的退货政策允许自购买之日起45天内退货。 再次感谢您分享您的经历，对于此次给您带来的失望，我深表歉意——Stefanie

Hi Elizabeth, thank you for taking the time to share this experience with us. I’m very sorry for the inconvenience your son‑in‑law faced when trying to exchange the shoes. I completely understand how frustrating it must have been to be asked to repurchase the correct size, especially when the shoes were a gift. Unfortunately, for privacy and data‑protection reasons, we’re only able to process exchanges or adjustments when the original account holder or purchaser contacts us. This ensures we protect personal details such as payment information, order history, and contact data. Thank you for taking the time to share your experience and please accept my apologies again for any inconvenience caused – Stefanie

Hi elgonzrod,  Thank you for taking the time to leave us a review and I am very sorry to read of your experience on this occasion. I have investigated your order and I am pleased that our Customer Care Team have since resolved your query. Please don't hesitate to get back in touch with us, via the link below, if you require any further support. https://www.clarks.com/contact-us Thank you again for sharing your experience and please accept my sincere apologies for any disappointment caused on this occasion -

Hi Nicki Jiles, Thank you for taking the time to leave us a review and I am very sorry to read of your experience on this occasion. Please use the link below to contact our Customer Care Team as we would love the opportunity to put this right.  https://www.clarks.com/contact-us Thank you for highlighting your experience and please accept my sincere apologies for any disappointment caused. We look forward to hearing from you soon.