At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
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Is Clarks USA legit?
Clarks USA (clarksusa.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 84% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company, often sharing their long-term loyalty to the brand. Customers consistently praise the footwear for offering a wide variety of attractive colors, being durable, and remaining exceptionally comfortable for all-day wear. People also frequently highlight the remarkably fast delivery times and the smooth, straightforward ordering process provided by the business.
However, some customers also noted frustrating issues with shipping updates, tracking errors, or unexpected complications during the online return process. Some reviewers were dissatisfied with strict policies preventing online return drop-offs at physical stores and occasional material quality concerns.
Auto-generated from all reviews of this business. For reference only.
BEWARE OF RETURN CHANGES & FINAL SALES! I have been a fan of thredup for years because of the lines they carry and flexible return processes. Recently they started allowing selling of shoes from stores or 3rd parties instead of just members. As soon as a Clark boot ad popped onto my email I automatically went direct to purchase because Clark shoes fit me! A brand new pair arrived in a new box from a store or 3rd party.for $65!? The front zipper boot did not fit my high instep foot. When I went online to thredup to return it, the system would not allow me to proceed because they said it was a "final sale". I had to go back to find the email, which did not mention final sale. I went online to the item and it was there in small print. I reached out to their return support team (you cannot.talk to anyone live, it is all online) after their asking for photos and then a video, they said they would not accept a return credit to my account because it was a 3rd party policy. Sale by a shoe store is all new, thredup could have decided to accept a return, sell them themselves and given me credit. I am very disappointed and what I used to think as the Nordstroms of thrift has become a cheap other. Bye thredup!
Reply from Clarks USA2026-08-17
Hi Nancy,
Thank you for taking the time to share your feedback. We are sorry to hear that your recent experience did not meet your expectations and appreciate you bringing these concerns to our attention.
Please use the contact form on the link below, selecting ‘Escalation’ as your reason and a member of our Management Team will be in touch.
https://www.clarks.com/en-us/contact-us
Thank you again for your feedback and please accept my apologies for any inconvenience caused on this occasion – Stefanie
Overall, the experience was very positive in terms of delivery time, offers, and special promotions. Clarks quality is legendary and this was not an exception. Even it may seem to be on the pricey side, it is always worth the investment.
Don't Buy Your Clark's Directly From Their Website! It Sucks!
I ordered shoes from Clark's website. The system showed me a certain date before I clicked "order", and I'm certain my billing address and shipping address were filled out correctly - two distinct addresses . As soon as I click order, I'm shown a different delivery date, and Clark's system uses my billing address for both addresses - which isn't correct. I try to login and fix they're address mistake, and request faster shipping. I also filled out a contact form and called. Nothing is changeable on the customer's or there end the instant an order is placed. You suck, Clark's. Should've ordered from Zappos.
Reply from Clarks USA2026-07-07
Dear Mr. Robertson,
Thank you for taking the time to share your feedback. We're very sorry to hear about the difficulties you experienced with your order, including the delivery information provided, the address details associated with your purchase, and the support you received when seeking assistance.
Please use the contact form on the link below, selecting ‘Escalation’ as your reason and a member of our Management Team will be in touch.
https://www.clarks.com/en-us/contact-us
Thank you again for your feedback and please accept my apologies for any inconvenience caused on this occasion – Stefanie
I had a great experience overall. The quality of the product met my expectations, the ordering process was easy, and the delivery was timely and smooth. I also appreciated the updates and communication regarding my order. The company is doing well in providing quality products and reliable service. One area that could always improve is even faster customer support response times, but overall I’m very satisfied with my experience.
Cloudsteppers are the most comfortable and supportive flip flops that I have ever had! I had plantar fasciitis and have no issues wearing them for months at a time. Love all the colours too!
In 2019 I bought a pair of Clark's women's tennis shoes. I've worn them all day every day for the past seven years. It's 2026, and they're still going strong.
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