At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Written by the business, not verified by us.
Is Clarks USA legit?
Clarks USA (clarksusa.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 84% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company, often sharing their long-term loyalty to the brand. Customers consistently praise the footwear for offering a wide variety of attractive colors, being durable, and remaining exceptionally comfortable for all-day wear. People also frequently highlight the remarkably fast delivery times and the smooth, straightforward ordering process provided by the business.
However, some customers also noted frustrating issues with shipping updates, tracking errors, or unexpected complications during the online return process. Some reviewers were dissatisfied with strict policies preventing online return drop-offs at physical stores and occasional material quality concerns.
Auto-generated from all reviews of this business. For reference only.
I have two pairs of Clarks that were purchased abroad. I tried to purchase two more pairs but when they arrived they were too small. So I returned them for the next size up. The exchange went smoothly and I received the next pair but they also were too small. So I sent them back in return for the next size up. I was informed that the return was received and then I heard nothing. Finally I called and was told that the order was "stuck" and I could only receive a refund at this time. I really wanted those shoes. I have not yet received a refund. I will be calling again tomorrow.
Reply from Clarks USA2026-02-02
Hi Julean,
Thank you for bringing this to our attention. I’m truly sorry that after going through multiple exchanges and doing everything right to get the correct size, your order ended up stuck in our system. I completely understand how disappointing this must feel, especially since you were really looking forward to receiving those shoes and are still waiting for your refund.
Please use the contact form on the link below, selecting ‘Escalation’ as your reason and a member of our Management Team will be in touch.
https://www.clarks.com/en-us/contact-us
Thank you for taking the time to leave us a review and we hope to hear from you soon – Stefanie
I have wide feet and this is the first time that the boot won’t fit the leather is not flexible I want to return them for a shoe if possible please provide me a return label
Reply from Clarks USA2026-02-02
Hi Pauline,
Thank you for letting us know about your experience. I’m sorry that the boots didn’t fit your feet as expected and that the leather felt inflexible. I appreciate you wanting to return them so you can find a more comfortable shoe option.
Please submit your details through the contact form at the link below. Selecting Escalation as your reason will ensure your request is directed to our Customer Care, who will assist you with the returns documentation
https://www.clarks.com/en-us/contact-us
We hope to hear from you soon – Stefanie
The shoes are fabulous! Not only do they look great but they are very comfortable. I will always buy Clark’s.
J
Julia K. · 7 reviews · Verified · Experienced 2025-08-14 ·
★★★★★
Amazing comfortable shoes!!
Amazing comfortable shoes!!! Help with my heal pain. Can walk for hours in their walking sandals. Life saver
C
Carol Marini · 4 reviews · Experienced 2026-01-12 ·
★★★★★
Poor customer service experience
I have been a Clarks customer for many years and their shoes have been a staple in my wardrobe. However, after my latest experience trying to buy 2 pair of women's boots, I will not make an online purchase again from their website. There was a problem placing my order and I received no help to resolve the issue when I called their customer service number twice. The agent said they had no supervisor who I could talk to and would have someone call me back within 24-48 hours. I never received a call back and am still waiting for their phone call. I have never dealt with a business that did not have a manager or supervisor who a customer could speak to if necessary. The only way I could buy the shoes was to have a friend place the order for me. I have immaculate credit and there was nothing wrong with the 3 credit cards I tried to use to purchase the boots. Then, the boots were shipped in a plastic bag which does not offer any protection to the shoe boxes inside and one box was damaged from being dropped in transit. Shoes should NEVER be shipped in plastic bags, but should be shipped in sturdy cardboard boxes. I am returning the damaged pair of boots and will not place an online order again. Their prices and quality of their shoes is excellent, but their customer service is unacceptable for a reputable company that has been in business for so many years. Customer service is not what is once was and businesses do not care about their customers in today's marketplace, and this was one of the worst experiences I have ever had. Not recommended.
Reply from Clarks USA2026-01-26
Good morning Carol ,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience caused during your recent attempt to purchase from our website and for the disappointment with the assistance provided.
We would love the opportunity to put this right. Please use the link below to contact our team who would be happy to assist you further. https://www.clarks.com/en-us/contact-us
Thank you again for highlighting your experience and please accept my apologies for any disappointment caused – Stefanie
I purchased for the holidays and only to find out that your return policy is 30 days. So my shoes that were a gift , I was not able to return. Yourreturn policy needs to be extended and brought up to date for holiday purchases.
Reply from Clarks USA2026-01-27
Hi Barbara,
Thank you for taking the time to share your feedback. We’re very sorry to hear that you were unable to return your gift in time — we completely understand how frustrating this must have been, especially around the holiday season.
For clarity, our current returns policy allows 45 days from the date of purchase.
Thank you again for sharing your experience and please accept my apologies for the disappointment caused on this occasion – Stefanie
Clark's shoes are nice looking for work or out on a date but comfortable enough to wear all day!
E
Elizabeth Johnson · 1 review · Verified · Experienced 2025-11-30 ·
★★★★★
We will not be buying Clark's shoes again.
UPDATE to Clark’s response. Had he been able to get ahold of someone in Customer service, which he tried and got the run around, we would have known. So the privacy issue is bull to me, I would have happily done the return we known. My son in law lives out of state and said he would handle it. The additional amount was also paid by me, the original purchaser. So poor experience all around.
Buyer beware!
The shoes ordered for a Christmas gift were too small, my son in law tried to exchange them for one size up (he read many reviews and that is how he chose the size). Making him return a gift and then charging $50.00 more to repurchase the correct size seems like a really poor way to do business. We will not be buying Clark's shoes again.
Reply from Clarks USA2026-01-27
Hi Elizabeth,
thank you for taking the time to share this experience with us. I’m very sorry for the inconvenience your son‑in‑law faced when trying to exchange the shoes.
I completely understand how frustrating it must have been to be asked to repurchase the correct size, especially when the shoes were a gift. Unfortunately, for privacy and data‑protection reasons, we’re only able to process exchanges or adjustments when the original account holder or purchaser contacts us. This ensures we protect personal details such as payment information, order history, and contact data.
Thank you for taking the time to share your experience and please accept my apologies again for any inconvenience caused – Stefanie
L
Linda · 5 reviews · Verified · Experienced 2025-11-30 ·
Shoes were of different shades of color; one reddish and shiny while the the second was dark brown and less shiny. Sorry!
Reply from Clarks USA2026-01-05
Hi elgonzrod,
Thank you for taking the time to leave us a review and I am very sorry to read of your experience on this occasion.
I have investigated your order and I am pleased that our Customer Care Team have since resolved your query. Please don't hesitate to get back in touch with us, via the link below, if you require any further support.
https://www.clarks.com/contact-us
Thank you again for sharing your experience and please accept my sincere apologies for any disappointment caused on this occasion -
Shoes are great, but I wasn't able to use my cash app card. I have used it in the past for purchases but not anymore. I use that card for all my online purchases.
Reply from Clarks USA2026-01-05
Hi Nicki Jiles,
Thank you for taking the time to leave us a review and I am very sorry to read of your experience on this occasion.
Please use the link below to contact our Customer Care Team as we would love the opportunity to put this right.
https://www.clarks.com/contact-us
Thank you for highlighting your experience and please accept my sincere apologies for any disappointment caused. We look forward to hearing from you soon.
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