At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Written by the business, not verified by us.Clarks USA (clarksusa.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 84% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-25.
Reviewers overwhelmingly had a great experience with this company, often sharing their long-term loyalty to the brand. Customers consistently praise the footwear for offering a wide variety of attractive colors, being durable, and remaining exceptionally comfortable for all-day wear. People also frequently highlight the remarkably fast delivery times and the smooth, straightforward ordering process provided by the business. However, some customers also noted frustrating issues with shipping updates, tracking errors, or unexpected complications during the online return process. Some reviewers were dissatisfied with strict policies preventing online return drop-offs at physical stores and occasional material quality concerns.
Auto-generated from all reviews of this business. For reference only.The sandals sale price got my attention. I bought my very first pair of Clarks trek shoes back in the 70’s. I recently found out that they were selling their “originals” line! I bought myself treks again. The quality is unsurpassed. To me, their name means I can trust the product is well made and will last the test of time.
I bought a pair of Cloudsteppers a year ago. They were so comfortable and versatile that I was wearing them every day. I bought 2 more pairs in different colors. I rarely wear any other shoes. The price is very reasonable, and the shoes have held up well.
I love my shoes. Fit is perfect 11 w. Very comfortable. Look very nice. Workmanship is excellent! My 1 st pair of Clark's. Wont be my last! Thank you, Cheryl
Love my shoes as always. Wish I had been able to afford more pairs. They fit my narrow 8AA-AAA feet perfectly.
Excellent shoes. Best shoes I've ever had. This is my 3rd pair in 18 years.
Clark's shoes are top quality, comfortable and cushiony! My go to sandals! I bought 2 pairs. They also look elegant, even as a casual sandal! They last a very long time
By baby wear a 2.5 and I bought this shoes in size 3 and it fit great. It’s a great dress shoes for school etc. I would definitely buy again
Great style and price for money and comfortably
I bought two pairs of shoes at the outlet store at Fashion Outlets of Chicago. The color I wanted for one pair was out of stock, so a store employee helped me place an online order (#1149720) with the outlet-only discount. However, the order has not been shipped after a week, and I haven’t received any explanation. Customer service has also not responded to my emails.
Hello Kevin, We appreciate you taking the time to share your experience, and I sincerely apologise that your order has still not been dispatched. This matter has now been passed to our Customer Care Team, who will reach out to you shortly to assist with the resolution. Thank you again for sharing your experience with us, and please accept our apologies for the inconvenience this has caused you – Stefanie
These shoes are always excellent, good for my bad back and feet, and just downright good quality. I still have and wear my last pair of Clarks boat shoes despite the obvious normal wear and tear because they're still comfortable, and they're still waterproof despite the worn bottom! The wife is begging me to throw them out. Sorry, no. Not yet. Maybe I'll even see if I can get the mainly cosmetic issues with them fixed! While I wear my new, good looking, and again, comfortable Clarks little bit different-looking boat shoes.
Great quality shoes! I know I can always count on Clarks.
Very comfortable boots. Quality remains exactly the same over the years.
Good to get reviews on the products before I buy
Customer service handled the return and exchange very professionally and quickly.
Have been wearing Clark’s for years and have never been disappointed. This purchase was to re-purchase a favorite. Didn’t give 5 stars because delivery time was lengthy. 
I've been wearing Clark's for years, in particular their flip flop style sandals (cloudsteppers, etc). I have at least 5 pairs in my closet in various colors. The last pair I got was disappointing. They are no longer leather uppers, just some cheap man-made material. Within a very short time, this man-made material started splitting and peeling off of the sandals. I can't wear them in public. I contacted Clark's and they sent me a 15% off code that could only be used on a full price pair at Clark's. I wouldn't pay $10 for another cheap pair like the ones I have. I am so disappointed not knowing what brand to try next but I won't buy Clark's.
Dear customer, Thank you for sharing your experience with us, and we’re truly sorry to hear that your recent pair didn’t meet the quality you’ve come to expect after so many years with Clarks. Please use the contact form on the link below, selecting ‘Escalation’ as your reason and a member of our Management Team will be in touch. https://www.clarks.com/en-us/contact-us We’d really appreciate the chance to support you further - Stefanie
Great! Price is reasonable and affordable
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