Thank you for sharing your concern. We understand your frustration regarding the FedEx customs charge and appreciate the opportunity to clarify.
Customs duties and taxes are determined by local authorities and may apply to international shipments based on updated regulations, including changes to the de minimis exemption. While these charges are not collected or controlled by us, we acknowledge that clearer communication at the time of purchase is important. Your feedback regarding disclosure has been noted, and we are actively reviewing how this information is presented to customers to ensure better transparency going forward.
We appreciate you bringing this to our attention and regret any inconvenience this may have caused.
Thank you so much for taking the time to share your experience. We truly appreciate your thoughtful feedback and are glad to hear you’re happy with the quality of your 28-inch duffle bag.
You’re absolutely right, each bag is handcrafted, and while we strive for consistency, slight variations can occur due to the artisanal process. We’re delighted that yours met your expectations and that you found it to be a beautiful piece.
Your satisfaction means a lot to us, and we’d be honored to serve you again in the future. Thank you for your support!
We’re truly sorry for the delay and the distress this caused, especially during Christmas. We understand how upsetting this has been and regret that the experience did not meet expectations. Your feedback has been noted and will be used to improve our service going forward.
We’re very sorry to hear about your experience and apologize for the lack of response so far. This is not the level of service we aim to provide. Please rest assured your concern is being taken seriously, and our support team will review this promptly and get back to you to discuss the next steps toward resolution.We’re very sorry to hear about your experience and apologize for the lack of response so far. This is not the level of service we aim to provide. Please rest assured your concern is being taken seriously, and our support team will review this promptly and get back to you to discuss the next steps toward resolution.
We sincerely apologize for the poor experience and the quality issues you faced. This is not the standard we aim for, and we regret the inconvenience caused. Your feedback has been shared with our team, and our support remains available at [email protected]
Thank you for sharing your honest feedback. We appreciate your thoughts and will certainly take them into consideration as we continue working to improve our quality and craftsmanship.
