CleanChoice Energy

Hello, thank you for reaching out. We regret to hear that you received an invoice from us that was higher than you were expecting. Due to the extreme cold temperatures in many areas this winter, millions of consumers had to use significantly more electricity to heat their homes than in past winters. This not only increased electric bills due to consumers using more electricity in their homes—it also led to increased demand, which caused nearly every electric supplier in the region (not just CleanChoice Energy) to incur higher costs to serve their customers and therefore raise prices. We are working with customers experiencing hardship to provide options and relief. We certainly understand that some customers prefer email over a letter; however, certain state regulations require a mailed letter rather than an email for contract renewal notices. Although we respect your right not to be contacted and will not reach out, we urge you to contact us and reference this review so that we can review your specific circumstances and try to offer you relief. You can connect with us by calling 1-800-218-0113 (Monday through Friday, 8am to 7pm ET) or by emailing us 24/7 at [email protected] and reference this review. (So far in March, we have answered calls in less than 20 seconds on average, and 89% of callers had their calls answered in less than 30 seconds—so if you have attempted to reach out to our Customer Care team in the past, we apologize if you’ve ran into any issues!). Thank you again for reaching out, and thank you for the time during which you supported 100% clean energy. We appreciate the positive impact that you made on our environment.

Hi Lisa, thank you for reaching out, and thank you for the positive impact you made during the time in which you supported 100% clean energy! We appreciate your feedback and regret that you didn't stay with us. We reviewed your account and found that you had the same rate throughout your time with us. We also found that right before you cancelled, your usage increased significantly (likely because it was the summer season, when many customers’ usage increases significantly due to air conditioning)—this likely contributed to the increase in your electric bill. If you are willing to give us a shot in the future, we are offering an even lower fixed rate to customers in your area than what we were offering before. We can also provide you with some energy savings tips to help you use less electricity during the summer and winter seasons when customers typically see a spike in their energy usage. We hope that you will give us a chance again in the future, and if you have any additional questions or concerns, please reach out to us by phone at 800-218-0113 (Monday through Friday, 8am to 7pm) and by email at [email protected]. Thank you again for your support and consideration of 100% clean, pollution-free energy!

Hi Jessica, thank you for reaching out. We appreciate your feedback. We’d like to apologize for any frustration or confusion with the mail you’re receiving. Our goal is to make sure consumers know they have the option to switch to a 100% clean energy provider in their state. We note on all of our mailings that we are not the local utility. All of our mailing also include many references of our company name. If you would like to be removed from our mailing list, please contact our Customer Care team at [email protected] or 1-888-988-9564 (Monday through Friday, 8am to 7pm ET). Thank you.

Hello, thank you for reaching out, and thank you so much for supporting 100% clean energy. We appreciate you reaching out to us on this. In reviewing your account, we believe it is actually the natural gas portion, not the electric portion, of your Orange and Rockland bill that increased. Looking at your account, all of our CleanChoice Energy electricity charges have been less than $200 in the time you have been with us, and they have all been less than $150 since September. Your electricity rate per kWh with us has also remained the same during this time. If you have additional questions or concerns, please don't hesitate to reach out to us at 888-988-9564 (Monday through Friday 8am to 7pm) or 24/7 at [email protected]. Thank you again for your support of 100% clean, pollution-free energy.

Hi Alicia, thank you for reaching out to us, and thank you for supporting 100% clean energy. We appreciate you reaching out and sharing your feedback with us. We are having one of our Customer Experience Specialists reach out to you by phone to review your pricing plan and see if there are any plans available that might better fit your needs. Thank you for being a loyal CleanChoice Energy customer and for supporting 100% pollution-free energy for the past 10 months! We appreciate the positive environmental impact that you’ve made.