ClickMagick

Majid Npros1英国 · 写过 8 条评价 · 体验于 2025-04-22 · 发表于 2025-04-22

超棒的客服

Clickmagick 会不警告就删除你的追踪链接！

Clickmagick will delete your tracking links without warning! Not trustworthy (and they are one of the most expensive tracking services). Luckily, we never send traffic directly to a tracking link. We always use redirects. FB and google may unmask a redirect, but I can keep track of what tracking links we've made by just looking at the redirects, which are clearly keyed for what they are tracking. This practice came in handy recently when clickmagick ARBITRARILY CANCELED OUR ACCOUNT AND ALL OF OUR LINKS WITHOUT WARNING! "Why," you might ask? - Because I complained about a predatory practice of theirs! In the morning, I had asked for the clickmagick account to be paused. Waited for a couple of hours watching for their response, then had to move on to something else. The billing page had indicated the next monthly charge would happen at 2:54pm or something like that, but I had already asked for it to be paused and figured if they had that option, they would do it. Nope! Turns out they DO have the pause option, but you have to first click "Continue" multiple times on the "Cancel account" pages, demonstrating a persistent intention to completely cancel your account while knowing that you will lose all of your links and settings. It is ONLY THEN - at the very end of this process, when they conceivably might lose your money for good - that you are presented with the option to pause the account! Prior to that, a message pops up from "Patrick, founder of Clickmagick." He states that he and his team "...won't rest until... all your issues are resolved." I took this bait and clicked on the VIP Support button. That's when I asked them to pause the account (the obvious reason being for preservation of our links/settings). I wasn't sure if it was an option at the time. Then I saw their email several hours later stating that it "Should have been the next step in the cancelling process to allow you to pause the account." So, instead of pausing the account as I'd requested that morning, they'd charged me $169 for the next month! Needless to say, having seen their email too late in which they revealed that pausing IS an option if you know the secret path, I was ticked - and I let them know! This garnered an email from the support manager wherein he stated that he had completely canceled our account. He was intellectually dishonest, attempting to sound like he was doing us a favor because they refunded the monthly charge. But he knew full well what he was doing. If clickmagick were actually trying to demonstrate concern, integrity, or rapport with a customer, they could have PAUSED the account as requested. But this bizarre vindictive action was more important to them. They do not keep their promise that they "won't rest until all your... issues are resolved." I updated the support ticket and also sent a ticket via their chatbot requesting to speak to a supervisor after all that. They chose not to respond. Update (4/24/25): If anyone should know about being unprofessional, it's the clickmagick support manager! As you have admitted in response to this review, you canceled the account to punish me for including "WTF" in my response to your shenanigans. Few companies are so full of themselves as to take that so personally that they would respond vindictively as you did. There is nothing "clearly outlined" prior to someone beginning the "cancel account" process. In the middle of that, your message pops up encouraging the seeking of "VIP Support" instead of canceling - NOT revealing the option to pause. You've also confirmed your intellectual dishonesty by describing the REAL reason you canceled the account so arbitrarily without asking - instead of the verbose description that your email offered, describing what the clickmagick service is and asserting what is "the better option for [our] circumstance," refunding the charge in order to be able to cancel our account, and saying you "apologize for any confusion." But you knew EXACTLY what you were actually doing, as you have now admitted. Also, my exact words (sarcastic) were that I was too dumb to figure out the answer to my own question in time (before getting charged by you a few hours later). And, I did not "wait until" anything. I simply got derailed by your company's little retention game while there was plenty of time for them to have fulfilled my "VIP Support" request that day. Yes, I "can't afford" to get pointlessly charged for a high-dollar service that I was trying to pause and not using at the time. Only someone with an agenda like yours, would try to spin that into some pejorative definition of "our circumstance." You don't know squat about "our circumstance," much less professional standards for interacting with customers. You are a business; customers are not your "professional" colleagues.

Marena Drlik美国 · 写过 4 条评价 · 体验于 2025-04-21 · 发表于 2025-04-21

我的问题解决了，那3个人……

My problem got solved and the 3 people who helped (Isaiah, Nikolai, and Sagar) were very helpful, polite and kind. Thank you

体验非常差

体验非常差。刚开始跟他们合作，做了入驻流程。一开始看着还行，但后来追踪功能用不了。他们号称「狂热级支持」，但我们被晾在电话线上好几个小时，尽管他们承诺每天 18 小时在线。 可惜我没法上传那些对话的截图…… 结果他们不仅没想办法解决问题、改善这糟糕的体验，反而把我们封号了。 这公司就是个笑话。Patrick Kelly 应该为他们这种做法感到羞耻

几天前开始使用他们的产品

EDIT April 19: ClickMagick has now edited their reply to this review. They called me a liar, and their original response was very disrespectful and harsh. They’ve since edited it 3 or 4 times that you guys on Trustpilot see a "professional response" to my concern. Again instead of offering me support for "BREAKING MY CHECKOUT" they banned my account i mean its insane when you think about it. Everbody makes mistakes but this kind of behavior is dangerous for all their existing clients and future clients. INITIAL REVIEW Started with them a few days ago. Onboarding was smooth. Then we wondered and wondered why there were no orders after integrating ClickFunnels with ClickMagick. Come to find out, ClickFunnels support confirmed that ClickMagick completely destroyed our checkout, and all ad spend went into a non-working page. Support is not good. They promise fast replies and even advertise 18h/day support, but now it happened twice in a row that they just close the chat with my questions unanswered. I’ve been waiting for hours and hours. Same thing as yesterday — no reply so far. Main issue why we hired them was the tracking. We had 2 orders so far today, 0 of them tracked inside ClickMagick. Not sure what’s going wrong.

服务很棒，有任何问题，店主……

服务很棒，有问题客服会马上帮忙解决

Ken加拿大 · 写过 1 条评价 · 体验于 2025-04-16 · 发表于 2025-04-16

客户服务五星

James in support is ALWAYS quick and helpful.

响应速度很快

Great response time! Even on a Saturday. I was able to get my issue resolved within minutes of opening a ticket, which is usually unheard of. Nikolai rocks!

Isaiah 给了详细的截图……

Isaiah 给了张详细截图，把我需要修的地方都标得清清楚楚。

Peter Lawton澳大利亚 · 写过 2 条评价 · 体验于 2025-04-08 · 发表于 2025-04-08

很棒的客户服务体验……

My issue was solved promptly by all the friendly staff that have helped me out with this. I am signed up with Velocity Profits and it was said the ClickMagick help staff are extremely efficient and friendly. No reason to doubt this after the few experiences I have had so far. Good Work Regards Peter

Brayden Oberg澳大利亚 · 写过 1 条评价 · 体验于 2024-10-10 · 发表于 2025-04-08

这是一个很棒的网站，用来保存所有……

It's an incredible website to keep all your online marketimg in order and easy to compare others but the only downside is that it can be hard to learn how to use the website but they have a great team that can get back to you fast and guide you though all the hard obstacles to learn

James 提供了出色的支持

Fantastic support from James. Super quick. Gave exactly the right advice.

ClickMagick 有一个直观的界面……

ClickMagick has a inutitive interface with a helpful knowledge base. The one time that I needed direct help, the response was excellent

我希望在线客服能更活跃……

我希望在线客服能更活跃一些，似乎只能随机时间碰到他们。但工单回复速度很快。

对产品关怀备至，体验超棒。

太棒了！这是我第一次注册广告追踪软件。设置很简单，还有实时聊天。但接下来发生的事情让我的体验简直不可思议。我告诉支持团队，我的 upsells 在 WordPress 的 Funnelkit 里没有追踪到。结果不到一周，他们就联合开发团队实现了这个功能，现在一切都能正常追踪了。就冲他们对打造更好产品的承诺，我肯定会成为付费用户并一直用下去。 实时支持很棒，仪表盘也很好用。我还特别喜欢每个按钮都有对应的支持文档。太爱了！另外要特别感谢 Sagar，他是我找到的最靠谱的客户代表，甚至还专门录了个 Loom 视频帮我讲解。

Mark Nishi美国 · 写过 2 条评价 · 体验于 2025-03-23 · 发表于 2025-03-23

我的问题得到了即时回复……

周日下午我遇到问题后立刻得到了回复。相当不错。

Edvin Arfven瑞典 · 写过 2 条评价 · 体验于 2025-03-21 · 发表于 2025-03-22

注册了试用版。

注册了试用。 从没使用过这项服务，但申请了退款，也顺利拿到了。感谢他们的帮助。看起来是很棒的服务，只是我现在暂时用不上。

Aladdin karchaoui瑞典 · 写过 1 条评价 · 体验于 2025-03-19 · 发表于 2025-03-20

James 是个超级明星

James是超级明星，支持快速，集成简单，真的很简单 :D Aladdin

ClickMagick 是我找到的用于追踪数据的最佳工具

我用ClickMagick有一段时间了，它是我找到的最好的追踪工具，用来追踪和优化我的营销活动。它易于使用，数据准确，让我能轻松跟踪活动。 支持团队也很棒——有问题时他们总是快速回复并提供有用的指导。我喜欢他们把复杂的事情讲得简单易懂。 总的来说，ClickMagick完全满足我的需求，我会推荐给任何需要可靠追踪方案的人。

总是快速又准确

客服团队总是提供快速准确的建议。