conciergemdla.com

Thank you for your feedback, Scott. We sincerely apologize for the confusion regarding your medication instructions and the delay in receiving your TRT after approval. We understand that medication labels can sometimes be difficult to interpret, especially when they include concentrations, volumes, and dosing information together. Our goal is to make the process as clear and straightforward as possible. We'd be happy to review your prescription with you and explain how to measure your prescribed dose using the syringes provided. We appreciate you bringing this to our attention. Your feedback helps us improve our instructions and educational materials for all of our patients.

Thank you for your feedback, and we're very sorry to hear about your experience. We understand how frustrating it is to be waiting for results without updates, and this isn't the experience we want anyone to have. We appreciate you bringing this to our attention. Our team will reach out to you as soon as possible to look into your order and provide an update. Thank you for your patience, we truly appreciate it and hope to have the opportunity to provide you with a better experience.

Thank you for your wonderful review! We appreciate your feedback and look forward to being here whenever you need us!

Hi Sue, Thank you so much for taking the time to leave us a review! We're delighted to hear that you found our team to be responsive. Providing timely and attentive support is something we strive for every day. We truly appreciate your trust in Concierge MD and look forward to continuing to support you on your health journey. Thank you again! The Concierge MD Team

Thank you so much for your kind review, Kevin! We're thrilled to hear that your EKG experience was quick and easy. Providing fast, convenient, and reliable care is our goal, and we're so glad we could help. We truly appreciate you taking the time to share your experience!

Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. At Concierge MD, we strive to provide same-day or next-day appointments whenever possible and work to expedite referrals and follow-up care. In some cases, timelines may be influenced by insurance requirements and specialist availability, which can be outside of our direct control. Additionally, our providers prepare highly detailed care plans and after-visit summaries that include comprehensive reviews of laboratory findings, health history, and personalized recommendations. Because of the depth of this analysis, these reports may take several days to complete. We appreciate all feedback and are continuously working to improve our patient experience. If you would like to discuss your concerns further, please contact our team directly so we can better understand your experience and assist however we can.

Hi David, thank you for your review. We’re glad to hear you had a great experience with us. We’re sorry the pharmacy delivery was slower than expected, and we appreciate you bringing it to our attention. We’ll continue working with our pharmacy partners to improve turnaround times. Thank you for choosing Concierge MD.

Thank you for the kind words, T R! We're glad you're happy with the service. We appreciate the feedback on synchronization—we're always looking to improve and will take that to heart. We're here whenever you need us!

Hello David, I am so happy to hear you had a great experience. Thank you for sharing this with us and we hope to continue to provide you with the care you need!

Hello Brian, thank you for the kind words! We are happy to hear you had a good experience!

Hi Mikey, so glad to hear we have been able to provide you with the care and products you are looking for! We look forward to continuing to oversee your care and answer questions that may come up.

Hi Douglas, Thank you for your feedback. Our team has already reviewed your case and confirmed the details of your order with the pharmacy. The remaining portion of your supply is being sent to you, and we apologize for the inconvenience. As for dosing, all reconstitution and administration instructions are printed directly on the vial packaging you received. If anything is unclear, please feel free to email us at [email protected] a photo of the box and we’ll be glad to walk you through it. We’re always here to help and want to ensure you have a smooth experience.

Hi Tara, Thank you for sharing your feedback. We’re sorry to hear that your experience felt confusing or inconsistent. Our clinical team provides dosing and frequency guidance based on the prescribing provider’s instructions, and full details are always included on the medication packaging from the pharmacy. We’re happy to walk through any of that with you at any time. Regarding your order, we understand how important timely follow-up is. Our team has already reviewed your case to ensure everything is completed and communicated appropriately moving forward. If there’s anything still unclear or if you need support with your treatment plan, please feel free to reach out to us directly at [email protected] — we’re always here to help and want you to feel confident and supported in your care. — ConciergeMD

Hello Deborah, thank you very much for the positive feedback! We are always here to help

Thank you for the kind words Iy! We are happy we were able to help

Hi Jennifer, thank you for the positive feedback. We are so glad you are loving our services!

Hi Andrew, thank you for sharing your positive experience!

Hi Richard, We are deeply sorry for your experience and sincerely regret the confusion and frustration this caused. This is not the level of care, communication, or reliability we aim to provide, and we completely understand how upsetting this situation was—especially given the urgency and the amount charged. We truly want to make this right. We will be reaching out to you directly. We will also ensure you receive an email confirmation of the refund that has been processed. We appreciate you bringing this to our attention and genuinely apologize for the inconvenience and disappointment you experienced.