conciergemdla.com (conciergemdla.com) has a 4.0 out of 5 rating on OK.one, based on 57 user reviews collected here. It is listed under Health & Medical and its reputation is good. 72% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 77% of negative reviews; 41 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
S
Scott · 1 review · Verified · Experienced 2026-07-21 ·
★★★★★
The serum lacks clear instructions.
It took longer to receive the trt once approved than i expected.
Also the labeling is not clear to me. (5ml) 200/0.5 mg/ml inject 0.3 ml subcutaneously. That is a lot of numbers. How about some clear written instructions? The included syringes have marking of up to 50 units. How many units in a ml?
Reply from conciergemdla.com2026-07-21
Thank you for your feedback, Scott. We sincerely apologize for the confusion regarding your medication instructions and the delay in receiving your TRT after approval. We understand that medication labels can sometimes be difficult to interpret, especially when they include concentrations, volumes, and dosing information together.
Our goal is to make the process as clear and straightforward as possible. We'd be happy to review your prescription with you and explain how to measure your prescribed dose using the syringes provided.
We appreciate you bringing this to our attention. Your feedback helps us improve our instructions and educational materials for all of our patients.
M
MC · 1 review · Verified · Experienced 2026-06-29 ·
★★★★★
Unfortunately not the best experience
Unfortunately not the best experience.
I ordered a Tasso blood kit and after 18 days from the delivery of my sample to the lab not only I'm still waiting for the results, but no one is replying to my emails to keep me posted about the process. I understand this service might have some inherent logistic obstacle, but it's just bad service to leave the patient hanging as if it was an Amazon return. Would gladly try again if the service and responsiveness improve.
Reply from conciergemdla.com2026-07-17
Thank you for your feedback, and we're very sorry to hear about your experience. We understand how frustrating it is to be waiting for results without updates, and this isn't the experience we want anyone to have.
We appreciate you bringing this to our attention. Our team will reach out to you as soon as possible to look into your order and provide an update. Thank you for your patience, we truly appreciate it and hope to have the opportunity to provide you with a better experience.
Happy I found Concierge! Booking was easy and spoke with someone same day.
Reply from conciergemdla.com2026-07-15
Thank you for your wonderful review! We appreciate your feedback and look forward to being here whenever you need us!
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Sue · 2 reviews · Verified · Experienced 2026-07-10 ·
★★★★★
Very responsive
Reply from conciergemdla.com2026-07-13
Hi Sue,
Thank you so much for taking the time to leave us a review! We're delighted to hear that you found our team to be responsive. Providing timely and attentive support is something we strive for every day.
We truly appreciate your trust in Concierge MD and look forward to continuing to support you on your health journey.
Thank you again!
The Concierge MD Team
k
kevin hinojosa · 2 reviews · Experienced 2026-07-01 ·
★★★★★
had an EKG done and when they arrived…
had an EKG done and when they arrived it was a super quick and easy process. Even got results next day! So happy I was able to find them!
Reply from conciergemdla.com2026-07-15
Thank you so much for your kind review, Kevin! We're thrilled to hear that your EKG experience was quick and easy. Providing fast, convenient, and reliable care is our goal, and we're so glad we could help. We truly appreciate you taking the time to share your experience!
We were expecting more efficiency in gettin appointments in short notice. Everything seems to take forever to process.
Reply from conciergemdla.com2026-06-05
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.
At Concierge MD, we strive to provide same-day or next-day appointments whenever possible and work to expedite referrals and follow-up care. In some cases, timelines may be influenced by insurance requirements and specialist availability, which can be outside of our direct control.
Additionally, our providers prepare highly detailed care plans and after-visit summaries that include comprehensive reviews of laboratory findings, health history, and personalized recommendations. Because of the depth of this analysis, these reports may take several days to complete.
We appreciate all feedback and are continuously working to improve our patient experience. If you would like to discuss your concerns further, please contact our team directly so we can better understand your experience and assist however we can.
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david krug · 2 reviews · Verified · Experienced 2026-06-02 ·
★★★★★
Great job
Great job; just a slow delivery from the pharmacy.
Reply from conciergemdla.com2026-07-09
Hi David, thank you for your review. We’re glad to hear you had a great experience with us. We’re sorry the pharmacy delivery was slower than expected, and we appreciate you bringing it to our attention. We’ll continue working with our pharmacy partners to improve turnaround times. Thank you for choosing Concierge MD.
Took a very long time for meds to ship and very little communication
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T R · 2 reviews · Verified · Experienced 2026-05-06 ·
★★★★★
Good
Good, the service is good. I just wish they were more synchronized a bit more.
Reply from conciergemdla.com2026-05-15
Thank you for the kind words, T R! We're glad you're happy with the service. We appreciate the feedback on synchronization—we're always looking to improve and will take that to heart. We're here whenever you need us!
D
David · 1 review · Verified · Experienced 2026-04-27 ·
★★★★★
Organized operation.
My phone consultation with a doctor and delivery of peptide was seamless.
Reply from conciergemdla.com2026-04-29
Hello David, I am so happy to hear you had a great experience. Thank you for sharing this with us and we hope to continue to provide you with the care you need!
B
Brian · 4 reviews · Verified · Experienced 2026-04-24 ·
★★★★★
Fast and efficient
Fast and efficient, good quality peptides
Reply from conciergemdla.com2026-04-29
Hello Brian, thank you for the kind words! We are happy to hear you had a good experience!
Staff only communicate by text, which is really bizarre and very inefficient. Staff did not schedule a time for the screening provider to call me, so it took multiple missed calls over several days before connecting with the doctor. Staff waited more than a week after I received medical approval to place my order with the pharmacy and didn't explain the delay.
M
Mikey G · 1 review · Experienced 2026-02-20 ·
★★★★★
Very helpful and convenient
Very helpful and convenient.
Concierge MD answered all my questions and helped guide me to products that helped me reach my health goals and continues to! I am also able to purchase all items I need through them, makes it so easy.
Reply from conciergemdla.com2026-03-11
Hi Mikey, so glad to hear we have been able to provide you with the care and products you are looking for! We look forward to continuing to oversee your care and answer questions that may come up.
Didn't send the full purchased 3-month supply. There's no information on the vials reconstituted concentration, so how does one know how much to use? Should on inject 250 or 500 µg?
Company seems more like a scam than a competent wellness facility.
Reply from conciergemdla.com2026-02-25
Hi Douglas,
Thank you for your feedback. Our team has already reviewed your case and confirmed the details of your order with the pharmacy. The remaining portion of your supply is being sent to you, and we apologize for the inconvenience.
As for dosing, all reconstitution and administration instructions are printed directly on the vial packaging you received. If anything is unclear, please feel free to email us at [email protected] a photo of the box and we’ll be glad to walk you through it.
We’re always here to help and want to ensure you have a smooth experience.
Did not seem like they were experts or professional
There was no clear guidance on the dosage or frequency. I was told one thing and then something completely different. I had to go to an outside source for dosage clarity. Then they never followed up with actions after they said they would. I would have to call every few days to remind them to process the order, send shipping information & invoices. Not very professional for a high-end service. Maybe just as bad as standard medical care in the US.
Reply from conciergemdla.com2026-02-25
Hi Tara,
Thank you for sharing your feedback. We’re sorry to hear that your experience felt confusing or inconsistent. Our clinical team provides dosing and frequency guidance based on the prescribing provider’s instructions, and full details are always included on the medication packaging from the pharmacy. We’re happy to walk through any of that with you at any time.
Regarding your order, we understand how important timely follow-up is. Our team has already reviewed your case to ensure everything is completed and communicated appropriately moving forward.
If there’s anything still unclear or if you need support with your treatment plan, please feel free to reach out to us directly at [email protected] — we’re always here to help and want you to feel confident and supported in your care.
— ConciergeMD
I have so far had an amazing experience with Concierge MD. They got labs to make sure It was safe for me to take meds. Talking with the doctor she was very informative and kind. Loving it!
Reply from conciergemdla.com2026-01-06
Hi Jennifer, thank you for the positive feedback. We are so glad you are loving our services!
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Andrew · 1 review · Verified · Experienced 2025-12-30 ·
★★★★★
They made the whole experience as…
They made the whole experience as simple and straightforward as possible. Communication was top notch. I would get a response by email almost always the same day to any questions I had.
Reply from conciergemdla.com2026-01-06
Hi Andrew, thank you for sharing your positive experience!
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Richard · 7 reviews · Experienced 2025-12-20 ·
★★★★★
Total incompetence
Total incompetence. When speaking with the first person for my initial booking, they said that they were reaching out to the local nurse to see if she would be able to come tonight, Tuesday, to give me a much needed infusion. I was told that she was available and would be at my home between six and seven P.M.. I received a questionnaire to fill out and I did. A while later I get an email saying that they could book me for Friday. I called the company back and the care coordinator said that the nurse had absolutely no availability today and the first available day would be Friday. If the nurse was not available, then why did the first person tell me that she was? They sure took my money quickly enough. And now I am waiting for a confirmation of my refund. Finally after another call, I received my refund confirmation. Additionally, when I first spoke to a gentleman named Nick Gento, I was quoted a price of $999.00. On the receipt that they sent me.It's said that the cost was $1,299, a three hundred dollar difference than what was quoted. The coordinator Gwen that I spoke to about my refund sounded like she was thirteen years old, and her English was beyond horrid. Stay far away from this company.
Their incompetence is beyond astounding.
Reply from conciergemdla.com2025-12-24
Hi Richard,
We are deeply sorry for your experience and sincerely regret the confusion and frustration this caused. This is not the level of care, communication, or reliability we aim to provide, and we completely understand how upsetting this situation was—especially given the urgency and the amount charged.
We truly want to make this right. We will be reaching out to you directly. We will also ensure you receive an email confirmation of the refund that has been processed. We appreciate you bringing this to our attention and genuinely apologize for the inconvenience and disappointment you experienced.
