ContactsCart

Love hearing that, Miriam! Nothing better than lenses that feel just right. Thanks for choosing us - we’re so glad you’re enjoying them! Cheers, The ContactsCart Team

We’re really sorry for the frustration this has caused, Michelle. That’s definitely not the experience we want for you. Your subscription has already been canceled, and our team has sent a return label for your package. It appears the return tracking hasn’t shown movement yet, but we’ll monitor it closely to ensure your refund is processed without any issues. All the best, The ContactsCart Team

Hey Allan! Punctuality is our middle name ⏰😉 - so happy to hear your contacts always arrive right on time! Cheers, The ContactsCart Team

Anne, we love hearing this! Reliable deliveries, friendly faces, and helping with prescriptions - sounds like a perfect combo. Thanks for sharing! Kind regards, The ContactsCart Team

Woohoo, Miranda! We’re thrilled to hear you find ContactsCart convenient and that our team made things easy. Thanks for sharing the love! Cheers, The ContactsCart Team

Hey Garry, thank you for sharing your experience! It’s great to hear that our service and on-time delivery are working well for you. Kind regards, The ContactsCart Team

We love it, Serena! Easy peasy is exactly how we want it to be. Thanks for sharing the love! Cheers, The ContactsCart Team

Hey Elijah! So glad to hear your Hubble experience has been smooth sailing 😎. Easy pauses, great products, and hassle-free orders - that’s exactly what we aim for! Cheers, The ContactsCart Team

Yay, Deborah! We’re so glad our team could make things easy and that the prices hit the sweet spot. Thanks for sharing! Cheers, The ContactsCart Team

Hey Jennifer! Love hearing that we’re hitting the sweet spot with price and service - the dream combo! Cheers, The ContactsCart Team

Zoom! We love hearing it, Thiago! Easy and fast is exactly how it should be. ⚡ All the best, The ContactsCart Team

Hi there, we’re really sorry to hear about this experience. That’s definitely not how we want anyone to feel when managing their subscription or requesting support. It sounds like there’s been some confusion around your recent charge and return, and we’d really like to make things right. To help us resolve this promptly, please email us at [email protected] with the subject line “ATTN: Trustpilot”, and a member of our team will be ready to assist you further. Kind regards, The ContactsCart Team

We’re really sorry to hear about your experience, Kelley. That’s not the level of service we aim to provide. Rest assured, your subscription has been canceled. Thank you for taking the time to share your feedback; we’ll be using it to improve our communication and overall experience moving forward. If you have any other concerns, please don’t hesitate to reach out to us at [email protected] with the subject line “ATTN: Trust Pilot.” Kind regards, The ContactsCart Team

Hi TwistedYoga, Thank you for taking the time to provide us with your valuable feedback. I want to sincerely apologize for the frustrations you’ve experienced with our company. I understand how disappointing it can be when things don’t go as expected, especially when you’re reaching out for assistance. We take your concerns seriously and want to ensure that we address each issue you've mentioned. It’s important to us that our customers feel valued and supported, and I'm truly sorry that we fell short in your case. Please allow us the opportunity to investigate this further and find out what we can do to assist you. We would appreciate it if you could share more details about your experience or any specific issues you’ve faced. Please reach out to us by sending an email to [email protected] with the subject line "ATTN: Trust Pilot." Our team will respond to you as soon as possible. Sincerely, John

Hi Sarocha, Thank you for taking the time to share your experience. I’m truly sorry to hear about the trouble with your order and the difficulty reaching us—that’s not the experience we want for our customers, and I’d love to help make things right. To clarify, after your first order, ContactsCart transitions into a subscription service unless canceled. We include this information on our website and at checkout, but I sincerely apologize if anything was unclear! We also send email notifications before each shipment, though I understand how frustrating it must be if you didn’t receive them. I’d be happy to review your charges and assist with a return if eligible. Please email us at [email protected] with the subject line "ATTN: Trustpilot," and we’ll investigate this for you as soon as possible. Looking forward to assisting you! All the best, Jhanine

Hi Sara, Hope you're doing well! Thank you so much for taking the time to share your experience—we truly appreciate it. We’re thrilled to hear that you’ve had such a great experience with ContactsCart over the years. Getting your contacts to you quickly and hassle-free is always our goal, and we’re so glad our team could assist when you needed help. Your support means the world to us! If you ever need anything, please send an email to [email protected] with the subject line "ATTN: Trustpilot" and I will be happy to help. All the best, Jhanine

Hi Kelsey, Thank you for taking the time to provide us with your valuable feedback. We're thrilled to hear that you've had such a positive experience with ContactsCart over the past two years. It's great to know that our quick order process and efficient customer service have made a difference for you. We're looking forward to serving you for many years to come! If you have any questions or need further assistance, feel free to reach out. We’re here to help! Please get in touch if you have any other questions or comments by sending us an email at [email protected] with the subject line "ATTN: Trust Pilot. I hope your day goes well. Sincerely, John

Hi Jacob, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience. Our intention is to provide a seamless service, and I apologize if any part of the subscription process wasn't clear. We do our best to communicate this during sign-up, but I understand that it can sometimes be overlooked. To help us look into this further, could you please provide your account details? This will allow us to confirm your information and assist you more effectively. Please get in touch by sending an email to [email protected] with the subject line "ATTN: Trust Pilot. I hope your day goes well. All the best, John

Hi Ash, Thank you for taking the time to leave a review. We appreciate your loyalty over the years, and your feedback is important to us. We understand how important it is to receive timely notifications and have an easy cancellation process. Your experience has highlighted areas we need to improve, and we're actively working on making our services better. If there's anything else I can assist you with or if you have any further concerns, please don't hesitate to email us at [email protected] with the subject line "ATTN: Trustpilot". We truly value your feedback and want to make things right for you. All the best, Jhanine

Hi Steven, We apologize for any inconvenience caused by the subscription process and the lack of communication regarding subsequent orders. We genuinely aim to make the sign-up process transparent and regret any inconvenience caused if this information wasn't easily noticeable during your experience. This is not the experience we aim to provide and we genuinely appreciate you sharing your feedback with us. Regarding cancellation and data removal, I understand your frustration, and I'm glad to hear that canceling was easy for you. However, it's disappointing that removing your data has been challenging. Your concerns about the website's functionality and the difficulty in deleting your data are valid, and we take them seriously. We're actively working to improve our processes and the clarity of our subscription service. Your feedback is invaluable, and I assure you that we'll address these issues to ensure a smoother and more transparent experience for our customers. If there's anything else I can assist you with or if you have any further concerns, please don't hesitate to send an email to [email protected] with the subject line "ATTN: Trustpilot". We truly value your feedback and want to make things right for you. All the best, Jhanine