ContactsCart

We love hearing this, Gail! Happy eyes and happy customers are what we’re all about! Thanks so much for the support. Cheers, The ContactsCart Team

Hi Caroline, thank you so much for sharing your experience! We’re really glad our customer service team was able to help find a solution that better fits your needs while giving you more flexibility with your deliveries. Your kind words truly mean a lot to us, and we’re so happy to hear you’ve had such a positive experience with both our service and pricing. Kind regards, The ContactsCart Team

Hi Alda, really glad to hear you had a quick and positive experience with our team! We appreciate you taking the time to share your feedback. Cheers, The ContactsCart Team

We’re so glad to hear your order arrived right on time, Brenda. Thanks for taking a moment to share your experience - we truly appreciate it! Cheers, The ContactsCart Team

Hi there, Thank you for taking the time to share your experience. We completely understand how important flexibility and pricing are when you’re ordering contacts. Our service works a little differently from companies like 1-800-Contacts because we’re built around a subscription model rather than bulk, one-time purchases. The goal is to make reordering easy and ensure you never run out, which is why we offer an introductory price on the first box and then ship future boxes on the schedule that works best for you. That said, we know subscriptions aren’t always what someone is looking for when they’re comparing options, and your feedback helps us do a better job explaining that upfront so customers can decide what works best for them. If you ever decide you’d like to give our service a try, we’d truly appreciate the opportunity to make it right. If you place an order with us, please reach out to our team at [email protected] with the subject line “ATTN: Trust Pilot,” and we’d be happy to add a discount to your next couple of subscription deliveries as a thank-you for giving us another chance. We appreciate you sharing your thoughts and helping us improve. Sincerely, The ContactsCart Team

Hi Masha, thanks for sharing this - and for being with us over the years! We’re glad the service has been great. We understand that price changes can be frustrating, and we did send out a mass email when the recent adjustment happened due to new tariffs. We apologize if that message didn’t reach you. We truly appreciate your continued support and feedback. Cheers, The ContactsCart Team

Hi Julianne! Thank you for sharing this feedback - we really appreciate it. We’re sorry that the email notification you mentioned isn’t currently available, and we understand how helpful those reminders can be when managing your deliveries. In the meantime, you can always check your next charge date or adjust your delivery schedule directly through your customer portal under the subscriptions tab. If you ever need assistance, you’re also welcome to reach out to our customer service team or chat with us on the website - we’re always here to help. We truly value your input and appreciate you bringing this to our attention. Kind regards, The ContactsCart Team

Thank you so much for the kind words, Gada! We’re thrilled to hear that you find the lenses comfortable, affordable, and reliably delivered. We truly appreciate you taking the time to share your experience. Cheers, The ContactsCart Team

Love to hear it, Kendra! Getting the right order on time and great support along the way - that’s exactly what we aim for. Thanks so much for sharing! Cheers, The ContactsCart Team

Love hearing this, Ivonne! Discounts, flexibility, and easy subscription management - that’s exactly what we aim for. Thanks so much for the recommendation! Cheers, The ContactsCart Team

We love keeping things simple, Kim! Reordering should be quick and stress-free, so we’re thrilled to hear that’s been your experience. Thanks for choosing us! All the best, The ContactsCart Team

Hi Joellen, I am really sorry to hear about the confusion with your order. We completely understand how frustrating it must be to receive only part of what you were expecting. Upon reviewing your account, I can see that on February 1, two separate orders were placed: Acuvue Oasys with Hydraclear Plus 6pk for the left eye only, and AIR OPTIX® plus HydraGlyde® 6pk for the left eye only. Your subscription is set up with two separate accounts, one for each eye, and these orders have different billing dates. I will be reaching out to you via email shortly to help adjust the charge dates and provide a more detailed explanation of how your prescription status and subscription are structured. Please rest assured, we’re here to help get this sorted out for you. Kind regards, The ContactsCart Team

Hi Laura, thank you so much for your loyalty and kind words! We’re thrilled to hear everything has been arriving on time and that the flexibility has worked well for you. We truly appreciate you being with us for so many years. Cheers, The ContactsCart Team

We love to hear it, Paola! Easy, reliable, and affordable - that’s exactly what we aim for. Thanks for choosing ContactsCart! Cheers, The ContactsCart Team

Thank you so much for your kind words, Danielle! We’re thrilled to hear that the subscription process has been easy and convenient for you. That’s exactly what we aim for. Cheers, The ContactsCart Team

Hi Jamie, thank you so much for your loyalty and for sharing this! We’re thrilled to hear ContactsCart has helped you save over the years, and we truly appreciate you being with us for so long. Cheers, The ContactsCart Team

Hi Cassandra, thank you for your thoughtful feedback. We’re glad you’re satisfied with the product and pricing, and we apologize that our customer service experience did not meet expectations. We understand how upsetting it can be to receive an order before you were ready and then experience delays while your prescription was being corrected. For future reference, you can use your account portal to check your next charge date, postpone orders, and adjust your delivery frequency. While we don’t yet send email reminders before each order, we truly appreciate you calling this out and sharing your feedback. If you’d prefer, you can also reach us directly at [email protected] with the subject line “ATTN: TrustPilot,” and our team will prioritize your concern and make sure you are taken care of. Kind regards,  The ContactsCart Team

Hi Jessie, we’re sorry for the difficulty you’ve had trying to pause your subscription. We understand that having too many contacts and not being able to pause deliveries is frustrating, and that’s not the experience we aim to provide. We’d be happy to look into what’s been going on and see how we can help. Our customer service team will reach out to you via email to make sure you are fully supported. Kind regards, The ContactsCart Team

Oh no, Andrea! That’s definitely not the wait we want for you. We’re really sorry for the delay and the lack of timely updates. We want to look into what happened and determine if we can do anything to help make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Kind regards, The ContactsCart Team

Hi Melissa! We’re really sorry to hear about your experience - that sounds frustrating. We tried to look up your account under the name provided, but we couldn’t locate it. When you get a chance, please reach out to us directly at [email protected] with the subject line “ATTN: TrustPilot.” so we can pull up your account, review what happened, and make sure everything is taken care of for you. Kind regards, The ContactsCart Team