ContactsCart (contactscart.com) has a 2.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is poor. Opinions are polarized: 47% rate it 4 stars or higher while 49% give 1 star; The business has replied to 100% of negative reviews; 53 of them were added in the last 12 months. Last updated 2026-08-12.
Hi Luz, thanks for reaching out! We’ve checked on this for you and can confirm that your order was marked as delivered on December 13, 2025, right on schedule. Our customer service team has also provided the tracking details so you can review the delivery information.
If you’re still unable to locate the package, please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we’ll be happy to assist further.
Kind regards,
The ContactsCart Team
The contacts are great. Customer service is stellar and the price is great
Reply from ContactsCart2025-12-15
Joy, this review just made our day! Great contacts, stellar customer service, and a great price - sounds like a win all around. Thanks for the love!
Cheers,
The ContactsCart Team
Love hearing this, Tomeka! Awesome customer service and a great product? That’s the combo we aim for every time. Thanks for the shout-out!
Cheers,
The ContactsCart Team
Helpful, responsive staff. Quality products and service.
Reply from ContactsCart2025-12-12
Love hearing this, Kelsey! Our team is smiling ear to ear knowing you found us helpful and responsive - and that you’re loving the products too. Thanks for the shout-out!
Cheers,
The ContactsCart Team
I got back to back deliveries. I now have 6 months worth of contacts.
Reply from ContactsCart2025-12-11
Thanks for letting us know, Debbie! It looks like your subscription is set to ship every 85 days, which might be a bit too frequent since you’ve built up a six-month supply. We’ll reach out via email to help you adjust your delivery schedule to match how often you actually use your contacts.
You can also update this anytime through the online portal for full control over your deliveries.
Kind regards,
The ContactsCart Team
It’s always quick and easy to order if needed and hasslefree
Reply from ContactsCart2025-12-12
We’re so glad to hear how easy and stress-free ordering has been for you, Camille. Thanks for trusting ContactsCart - we appreciate you!
Kind regards,
The ContactsCart Team
Love this energy, Kristen! Great service, great contacts, great price - sounds like a triple win to us 😄 Thanks for sharing the love!
Cheers,
The ContactsCart Team
Happy with my subscribtion with ContactsCart. Very convenient!
Reply from ContactsCart2025-12-11
We’re so glad to hear you’re happy with your ContactsCart subscription, Ulyana. Convenience is what we strive for, and we truly appreciate you sharing your experience!
Cheers,
The ContactsCart Team
Great product and fast shipping. One time my order was sent to my old address and the company was very accommodating at sending me a new order free of charge.
Reply from ContactsCart2025-12-11
Love hearing this, Stacy! Fast shipping and a smooth fix when the address mix-up happened - that’s how we like to do it. So glad we could get a replacement out to you without any hassle!
All the best,
The ContactsCart Team
Been using for 5 years now almost. Always good prices and customer service. Only had one small issue and although it wasn't ContactsCart fault, they helped so much and made the situation much better. No complaints, I will continue to use contactscart foever!
Reply from ContactsCart2025-12-11
Hey Danielle! Five years with us? That officially makes you ContactsCart royalty! 👑 We’re so glad you’ve had such consistently great experiences, and even happier that we could step in and help during that one hiccup along the way. Thanks for sticking with us - we’re here for you forever too!
Cheers,
The ContactsCart Team
I have been using Contacts Cart for several years. I have never had a problem. Even with 2 prescription changes! Customer service was amazing! Never would have known my scrip had changed. The new scrip arrived right on time!
Reply from ContactsCart2025-12-11
We love this, Amy! Years together and still going strong - and your new prescription arriving right on time is the cherry on top.
Cheers,
The ContactsCart Team
Great product.no issues worrying about running out always ships well within time
Reply from ContactsCart2025-12-09
That’s awesome to hear, Justin! 🎉 No running out, no stress - just contacts showing up right on time. We love keeping it easy for you!
Cheers,
The ContactsCart Team
R
Raymond Joseph Estrada · 4 reviews · Verified · Experienced 2025-12-01 ·
★★★★★
I'm still working out if it is the most…
I'm still working out if it is the most affordable option, but the service and quality of lenses has been really good.
Reply from ContactsCart2025-12-09
Hi Raymond! We’re glad to hear the lenses and service are treating you well so far. We totally get wanting to make sure you’re getting the best value. Keep evaluating, and we’ll keep doing our best to impress you! 😄
Kind regards,
The ContactsCart Team
Hey Madison, it looks like the prescription photo we received was a bit too blurry for our team to confirm, so we couldn’t update things on our end. If you can snap a clearer pic and send it over, we’ll get everything sorted in no time. Our customer service team will reach out to follow up and make sure your concern is taken care of.
All the best,
The ContactsCart Team
I'm not sure I fully understand why I login to 2 websites for the same service - 1 for my prescription info and 1 for the actual subscription.
Reply from ContactsCart2025-12-04
Hi Riley! That definitely sounds confusing. You should only need to log in to one website for your account. No worries though, we’ll reach out to you via email to take a closer look and help sort things out. We may also ask for a quick screenshot so we can see exactly what you’re seeing and get this fixed for you ASAP.
Kind regards,
The ContactsCart Team
Renewing a prescription is very outdated and cumbersome: emailing the rx then waiting for a reply then not being able to see the prescription online and having to call a representative. Uploading an rx and seeing it's approval status online would be helpful. Also being able to see which prescription for each eye without having to call in cases where I need to cancel one eye prescription for next delivery. Otherwise I enjoy using your service. Always timely and courteous customer service reps.
Reply from ContactsCart2025-12-10
Hey Jenay! Thanks for sharing your thoughts! We totally get it - emailing your prescription and waiting for a reply can feel like sending a message in a bottle. Your idea to upload and track prescriptions online is brilliant, and we’ll definitely pass it along to help make ordering the right lenses for each eye easier.
In the meantime, our customer service team is always here to help with your prescription or order. We’re thrilled to hear you enjoy using our service and that our team has been helpful!
Kind regards,
The ContactsCart Team
