I love my lents
Reply from ContactsCart2025-12-04
Love hearing that, Miriam! Nothing better than lenses that feel just right. Thanks for choosing us - we’re so glad you’re enjoying them! Cheers, The ContactsCart Team
About ContactsCart
Data updated- Website
- contactscart.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 53 reviews
- Replies to negative
- 100% (51/51)
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Is ContactsCart legit?
ContactsCart (contactscart.com) has a 2.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is poor. Opinions are polarized: 47% rate it 4 stars or higher while 49% give 1 star; The business has replied to 100% of negative reviews; 53 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
STOP CHARGING ME I HAD SURGERY AND KNOW…
STOP CHARGING ME I HAD SURGERY AND KNOW SEE 20/20 I KEEP RETURNING TO SENDER AND YOU HAVE NOT REFRUNDED MY MONEY!!!!
Reply from ContactsCart2025-12-09
We’re really sorry for the frustration this has caused, Michelle. That’s definitely not the experience we want for you. Your subscription has already been canceled, and our team has sent a return label for your package. It appears the return tracking hasn’t shown movement yet, but we’ll monitor it closely to ensure your refund is processed without any issues. All the best, The ContactsCart Team
On time
On time - every time.
Reply from ContactsCart2025-12-03
Hey Allan! Punctuality is our middle name ⏰😉 - so happy to hear your contacts always arrive right on time! Cheers, The ContactsCart Team
When ever I needed help with my contact…
When ever I needed help with my contact prescription were always there to help. Service is great, people friendly and my contacts always came on time.
Reply from ContactsCart2025-12-03
Anne, we love hearing this! Reliable deliveries, friendly faces, and helping with prescriptions - sounds like a perfect combo. Thanks for sharing! Kind regards, The ContactsCart Team
It so convenience with good customer…
It so convenience with good customer service
Reply from ContactsCart2025-12-03
Woohoo, Miranda! We’re thrilled to hear you find ContactsCart convenient and that our team made things easy. Thanks for sharing the love! Cheers, The ContactsCart Team
Great service
Great service. On time delievry
Reply from ContactsCart2025-12-03
Hey Garry, thank you for sharing your experience! It’s great to hear that our service and on-time delivery are working well for you. Kind regards, The ContactsCart Team
Easy Peasy
Easy Peasy! Click, Download, Delivery is on the way!
Reply from ContactsCart2025-12-04
We love it, Serena! Easy peasy is exactly how we want it to be. Thanks for sharing the love! Cheers, The ContactsCart Team
Never had an issue
Never had an issue, great products, company, easy to pause orders
Reply from ContactsCart2025-12-03
Hey Elijah! So glad to hear your Hubble experience has been smooth sailing 😎. Easy pauses, great products, and hassle-free orders - that’s exactly what we aim for! Cheers, The ContactsCart Team
Great prices, always on time
Great customer service, great prices
Reply from ContactsCart2025-12-03
Yay, Deborah! We’re so glad our team could make things easy and that the prices hit the sweet spot. Thanks for sharing! Cheers, The ContactsCart Team
Good price and serive 👍🏼👍🏼👍🏼
Good price and service 👍🏼👍🏼👍🏼
Reply from ContactsCart2025-12-03
Hey Jennifer! Love hearing that we’re hitting the sweet spot with price and service - the dream combo! Cheers, The ContactsCart Team
easy and fast
Reply from ContactsCart2025-12-04
Zoom! We love hearing it, Thiago! Easy and fast is exactly how it should be. ⚡ All the best, The ContactsCart Team
Subscription Scam, Refund Scam
Numerous times, I have had to pause my subscription or fast forward it, this time they had decided to charge me before I was able to pause my subscription. I emailed them the same day that I got charged and they emailed me stating that they could not do anything about it. Within A MINUTE, I get an email from the shipping department that my order has been shipped. I sent them numerous emails requesting a cancellation in my account AND a refund, after some wordy emails, I recieved a shipping label for ONE box of contacts. I WAS FORCED TO PURCHASE TWO BOXES, AND SOMEHOW I HAVE A SHIPPING LABEL FOR ONLY ONE BOX. I am still dealing with them and I supposedly cancelled my subscription. Please do not purchase from ContactsCart no matter what. Please protect yourself from this company.
Reply from ContactsCart2025-10-17
Hi there, we’re really sorry to hear about this experience. That’s definitely not how we want anyone to feel when managing their subscription or requesting support. It sounds like there’s been some confusion around your recent charge and return, and we’d really like to make things right. To help us resolve this promptly, please email us at [email protected] with the subject line “ATTN: Trustpilot”, and a member of our team will be ready to assist you further. Kind regards, The ContactsCart Team
Feels scammy and horrible customer service
First order took almost a month after they claimed to be reaching out to my eye Dr (they weren't, she's my friend, her office had zero communication from this company), this was after I had uploaded the actual Rx manually twice. Then 10+ days to process. I reached out to cancel the subscription after receiving the order. And received confirmation. Here we are 90 days later and they are attempting to charge me a much higher price for a subscription order and every email and call either ends with "unable to find your account" or only offers to "pause" my account and give a $10 off coupon. I spent 3 hours of the last 2 days attempting to cancel and was about to just cancel my debit card and order a new one so they couldn't access my fund when they claimed to cancel the acct again. Customer service is 100% all overseas and so difficult to communicate with. I then took my Rx to 1800 contacts, they confirmed my Rx with my dr in literal HOURS, shipped within 24 and I had contacts in hand within 48 hours. Can't recommend 1800 Contacts enough! Steer clear of Contacts Cart!!!!!!
Reply from ContactsCart2025-10-10
We’re really sorry to hear about your experience, Kelley. That’s not the level of service we aim to provide. Rest assured, your subscription has been canceled. Thank you for taking the time to share your feedback; we’ll be using it to improve our communication and overall experience moving forward. If you have any other concerns, please don’t hesitate to reach out to us at [email protected] with the subject line “ATTN: Trust Pilot.” Kind regards, The ContactsCart Team
i don't even know where to begin.
i don't even know where to begin. every.single.thing with this company has been problematic. the offshore reps are rude. promised callbacks and / or email responses never happen. they boast this on their site ... liars. scammers. awful. HAPPINESS GUARANTEED Call us at 1 (888) 658-5208 or chat with us now for faster service Our #1 priority here at ContactsCart® is your happiness. That means we stand by our service 100%, no matter what. If you have a problem, we'll do our best to solve it. Just reach out to our Customer Happiness Team and we will make it right. We're here for you.
Reply from ContactsCart2025-04-09
Hi TwistedYoga, Thank you for taking the time to provide us with your valuable feedback. I want to sincerely apologize for the frustrations you’ve experienced with our company. I understand how disappointing it can be when things don’t go as expected, especially when you’re reaching out for assistance. We take your concerns seriously and want to ensure that we address each issue you've mentioned. It’s important to us that our customers feel valued and supported, and I'm truly sorry that we fell short in your case. Please allow us the opportunity to investigate this further and find out what we can do to assist you. We would appreciate it if you could share more details about your experience or any specific issues you’ve faced. Please reach out to us by sending an email to [email protected] with the subject line "ATTN: Trust Pilot." Our team will respond to you as soon as possible. Sincerely, John
DO NOT BUY FROM CONTACTSCART!!
DO NOT BUY FROM CONTACTSCART!!! I placed an order for contact lenses from them in November of last year and did not authorize any subscription. In February of this year, I received contact lenses at my home without any prior email notification and was charged double the amount of my initial order. I've attempted to reach out to them, but no one answers the phone or responds to the chat on their website. Their customer service has been terrible—I can't get in touch with anyone or return the product. As a result, I decided to contact my credit card company to dispute the charge.
Reply from ContactsCart2025-03-07
Hi Sarocha, Thank you for taking the time to share your experience. I’m truly sorry to hear about the trouble with your order and the difficulty reaching us—that’s not the experience we want for our customers, and I’d love to help make things right. To clarify, after your first order, ContactsCart transitions into a subscription service unless canceled. We include this information on our website and at checkout, but I sincerely apologize if anything was unclear! We also send email notifications before each shipment, though I understand how frustrating it must be if you didn’t receive them. I’d be happy to review your charges and assist with a return if eligible. Please email us at [email protected] with the subject line "ATTN: Trustpilot," and we’ll investigate this for you as soon as possible. Looking forward to assisting you! All the best, Jhanine
Shocked at Negative Reviews - Great Experience & Customer Service!!! ⭐️
I am genuinely shocked at the negative reviews for this place . . . I have been using Contacts Cart 🛒 for YEARS before previously being a customer of other (better known) places and this place is my favorite AND - I have had nothing but phenomenal experiences with their customer service who have always gone above and beyond ⭐️ It's easy to order. I actually love the subscription part of it because it doesn't run out. I have astigmatism in both eyes and they are the ONLY ONES that can ship my contacts out quickly without having to wait for custom orders for 4+ weeks 🤯 And - most recently - the post office severely messed up my delivery. The contacts never arrived. I contacted Contacts Cart and within 24 hours they had shipped out replacement contacts to me at no extra charge. I was thoroughly impressed and will continue to use them.
Reply from ContactsCart2025-02-23
Hi Sara, Hope you're doing well! Thank you so much for taking the time to share your experience—we truly appreciate it. We’re thrilled to hear that you’ve had such a great experience with ContactsCart over the years. Getting your contacts to you quickly and hassle-free is always our goal, and we’re so glad our team could assist when you needed help. Your support means the world to us! If you ever need anything, please send an email to [email protected] with the subject line "ATTN: Trustpilot" and I will be happy to help. All the best, Jhanine
Great Customer Service
I have been using ContactsCart for over two years now and it has been a very good experience for me. I usually need new contacts before my next subscription is ready and I love how I can just select ‘Order Now’ and they are usually shipped that day. The one time I needed to contact customer service because I forgot to update my address they resolved my issue within 24 hours.
Reply from ContactsCart2025-01-23
Hi Kelsey, Thank you for taking the time to provide us with your valuable feedback. We're thrilled to hear that you've had such a positive experience with ContactsCart over the past two years. It's great to know that our quick order process and efficient customer service have made a difference for you. We're looking forward to serving you for many years to come! If you have any questions or need further assistance, feel free to reach out. We’re here to help! Please get in touch if you have any other questions or comments by sending us an email at [email protected] with the subject line "ATTN: Trust Pilot. I hope your day goes well. Sincerely, John
Unethical, scammers
This is an awful company. Who against your will sets up subscriptions even when u clearly tell them not too. Dont even bother calling or emailing these scammers. I actually called my bank and shut them off from my cards, joke of a company. Shame on them. As a clerk at a eye doctor. I always tell every customer stay far far away from this company.
Reply from ContactsCart2025-01-06
Hi Jacob, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience. Our intention is to provide a seamless service, and I apologize if any part of the subscription process wasn't clear. We do our best to communicate this during sign-up, but I understand that it can sometimes be overlooked. To help us look into this further, could you please provide your account details? This will allow us to confirm your information and assist you more effectively. Please get in touch by sending an email to [email protected] with the subject line "ATTN: Trust Pilot. I hope your day goes well. All the best, John
Subscription Scam!
Subscription Scam! I have been a loyal customer of Contacts Cart for years. I enjoyed that they sent me emails prior to my contacts being sent out so I could ensure that I needed them or moved money over to pay for them. However, they shipped the contacts out and charged my card without informing me prior. It's incredibly difficult to cancel your subscription because they make you jump through hoops to do so. Will never be buying contacts through them again and I suggest you be wary if you decide to use them. Horrible customer service as well.
Reply from ContactsCart2024-07-11
Hi Ash, Thank you for taking the time to leave a review. We appreciate your loyalty over the years, and your feedback is important to us. We understand how important it is to receive timely notifications and have an easy cancellation process. Your experience has highlighted areas we need to improve, and we're actively working on making our services better. If there's anything else I can assist you with or if you have any further concerns, please don't hesitate to email us at [email protected] with the subject line "ATTN: Trustpilot". We truly value your feedback and want to make things right for you. All the best, Jhanine
Ok so I didn’t read the subscription on…
Ok so I didn’t read the subscription on the homepage, however they should state that when you go through the cart process and tell you that you are signing up for a sub and the next order will deliver in … days. After the subscription order coming through the mail with no email notification this was the only was I knew I was signed up. Can I cancel online and login ..? No as not given or chosen a password. My email is not recognized. Spoke to someone to cancel, easy enough to do. Removing my data… very difficult. Their website link under privacy policy you are unable to use it to delete your data. Emailing the department to get it done- 5 emails in and still trying. Would I purchase from again- no. I don’t like companies that hide subscriptions, lack of communication, bad website and people that can’t understand your request.
Reply from ContactsCart2024-01-01
Hi Steven, We apologize for any inconvenience caused by the subscription process and the lack of communication regarding subsequent orders. We genuinely aim to make the sign-up process transparent and regret any inconvenience caused if this information wasn't easily noticeable during your experience. This is not the experience we aim to provide and we genuinely appreciate you sharing your feedback with us. Regarding cancellation and data removal, I understand your frustration, and I'm glad to hear that canceling was easy for you. However, it's disappointing that removing your data has been challenging. Your concerns about the website's functionality and the difficulty in deleting your data are valid, and we take them seriously. We're actively working to improve our processes and the clarity of our subscription service. Your feedback is invaluable, and I assure you that we'll address these issues to ensure a smoother and more transparent experience for our customers. If there's anything else I can assist you with or if you have any further concerns, please don't hesitate to send an email to [email protected] with the subject line "ATTN: Trustpilot". We truly value your feedback and want to make things right for you. All the best, Jhanine