ContactsCart (contactscart.com) has a 2.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is poor. Opinions are polarized: 47% rate it 4 stars or higher while 49% give 1 star; The business has replied to 100% of negative reviews; 53 of them were added in the last 12 months. Last updated 2026-08-12.
I have read many bad reviews about this company but I personally have had a great experience. When I needed to cancel my subscription it was very easy to do and i have recently went back to using them
I have read many bad reviews m
Reply from ContactsCart2023-12-26
Hi Dashawn,
Hope all is well! Thank you for taking the time to leave your review. We're thrilled that you had a positive experience with us, especially when it came to managing your subscription. We strive to make every interaction seamless and hassle-free. Thank you for sharing your feedback, and we're delighted to have you back using our services again. If there's anything else we can do to enhance your experience, please send an email to [email protected] with the subject line "ATTN: Trustpilot". We appreciate your support!
All the best,
Jhanine
Hands down the worst product provider ever. Their follow up and communication from their customer service department is absolutely awful. There are so many unnecessary and ridiculous issues that happen on their part, i have been waiting for my contacts for over a month now. They don’t notify you of any issues until you call them and finally realize that there’s a problem. i will definitely not be utilizing their services in the future, not worth it
Reply from ContactsCart2023-12-04
Hi Oshane,
Thank you for taking the time to leave a review. Feedback is very important for our business so we can provide better service to our customers. We truly apologize for the inconvenience caused by the delay in receiving your contacts and the lack of proactive communication regarding this issue.
We understand the frustration this situation has caused and we're taking your feedback seriously. Rest assured, we're actively working to improve our communication and streamline our processes to prevent such occurrences in the future. We would like to check what happened and make sure to provide you with the most accurate resolution for this issue. For us to further help, please send us an email at [email protected] with the subject line "ATTN: Trustpilot" so we can investigate further. Thank you!
All the best,
Jhanine
Buyer Beware: Don't let the initial discount cost you hundreds!!!
Like many other customers have pointed out, this business uses predatory tactics to trick people into continuing their subscription after the initial discount. NO email confirming address, prescription, or cost after not ordering for a year is unacceptable.
It is highly unethical to take $200 out of someone's account without a express notice especially when the price increase is steep and over a year has passed since the transaction was pre-approved. You must get a hold of someone to cancel which is unacceptable and speaks to their predatory business model. This business would greatly benefit from transparency and honesty with their customers and updated business practices. (Customer service is friendly but they are paid to uphold these predatory practices.)
A note for contacts cart:
Because I was unaware of my subscription and the company did nothing to confirm my address I do not have access to the contacts at my old address therefore it is impossible for me to get a refund. My prescription is also expired and should not have been used to fill a contact order in the first place.
Reply from ContactsCart2023-09-14
Hi Jenna,
We thank you for taking the time to give us this feedback. Feedback is essential for our business so we can provide better customer service. We're sad to hear that you were unaware that this was a recurring or subscription program and that the shipment came as a surprise! Your subscription frequency will be set to ship in 1-month, 3-month, or 6-month intervals, depending on the brand and type of lens you selected, to make sure that you'll always have the lenses you need. After you place your initial order, you will be able to change the frequency of your shipments to suit your schedule through the online portal or cancel your subscription at any time. We make this information available on our website and during the sign-up process, but sometimes people miss it. We work hard to make this information transparent and truly apologize if anything wasn’t clear to you! Please note for future reference, you may manage your subscription through your online portal, where you can adjust your delivery frequency and change the next charge date of your preferred date by viewing the "Subscription" tab.
However, if you want to return your shipment, you may do so. As long as your contact lenses are in their original, unopened boxes, you may return them for any reason within 14 days of receipt to receive a refund. Return shipping is on us, but we charge a $5 restocking fee. Additionally, you may exchange your contact lenses at no cost within 14 days of receipt if you have opened the box and found that they are different from what you ordered or are defective. The fastest way to initiate your return or exchange is to contact us via phone at (888) 658-5208 to request a pre-paid mailing label. To receive your refund or exchange, you then have 14 days to drop off your return at the shipping carrier before the mailing label is voided or get in touch with us at [email protected] with the subject line "ATTN: Trust Pilot. I hope your day goes well.
Sincerely,
John
The Customer Experience Team @ ContactsCart
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Haylee Dawn · 1 review · Experienced 2022-09-04 ·
★★★★★
Auto signed me up for a subscription…
Auto signed me up for a subscription service I didn’t want then proceeded to charge my card for more money then the contacts were the first time AND sent them to the wrong address. When I contacted customer service they were not understanding at all, very curt and unhelpful. I was out over $100 and didn’t even get the contacts cause they shipped it wrong.
Reply from ContactsCart2023-09-05
Hi Haylee,
We thank you for taking the time to give us this feedback. Feedback is essential for our business so we can provide better customer service. We're truly sorry to hear that you were unaware of the subscription program. We understand how upsetting that must have been for you. If you are a new customer, your subscription frequency will be set to ship in 1-month, 3-month, or 6-month intervals, depending on the brand and type of lens you selected, to make sure that you'll always have the lenses you need. We make this information available on our website and during the sign-up process, but sometimes people miss it. We work hard to make this information transparent and truly apologize if anything wasn’t clear to you! However, we want to look into what happened and find out if we can do anything to help make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP.
Sincerely,
John
The Customer Experience Team @ ContactsCart
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Joe G · 6 reviews · Experienced 2023-08-30 ·
★★★★★
Scammy subscription
Ordered contacts from them once and they automatically signed me up for their subscription. It feels very scammy. I go to their website and my email(the one they’ve been using) doesn’t work to login so I have to wait for customer support chat to respond and try and convince me not to cancel before they finally cancel it. Your site needs to be more clear that you’re signing up for a subscription and let people opt out. Also fix your login page, I’ve read other reviews of people’s emails not working, it feels like you keep it that way on purpose.
Reply from ContactsCart2023-08-30
Hi Baau,
Thank you for taking the time to leave a review. I want to extend my sincere apologies for the negative experience you've had with our subscription service. Your feedback is extremely important to us, and I understand your concerns about being automatically signed up for a subscription after your initial order. This is not the experience we want for our customers, and I'm sorry that our process left you with a negative impression. We apologize for the inconvenience regarding your issues with our login page and customer support. We take your feedback seriously and will be working to enhance our website's clarity regarding subscriptions and opt-out options. Also, your concerns about our login page have been noted, and we will take steps to improve this aspect.
If there's anything else you'd like to share or if you have further concerns, please don't hesitate to reach out to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP.
Sincerely,
Jhanine
I ordered contacts. They shipped me 1 box(I ordered 2. 1 for each eye). I called. They said they would ship me the right order. Once again. I got ONE BOX the same one as before. So now I have 2 boxes of contacts for the same eye... called and emailed. They now canceled my account. Say I don't have a script AND I DO. and no one is getting ahold of me to fix this. Been without contacts for over a month. Waiting. DONT ORDER FROM THESE PEOPLE.
Reply from ContactsCart2023-08-24
Hi Katie,
We thank you for taking the time to give us this feedback. Feedback is essential for our business so we can provide better customer service. We're truly sorry to hear that you received the incorrect order and had a rough time dealing with our customer service. We understand how upsetting this must be for you and we completely understand how important it is for you to receive the correct contacts. Although shipping is beyond our control, we’re doing all we can to make this right! We're truly sorry if it caused you any inconvenience! We want to look into what happened and find out if we can do anything to help make this right. Please get in touch with us by sending an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. I hope your day goes well.
Sincerely,
John
I ordered contacts on July 15. They said they shipped them. I never received them. I have been writing to them for 2 solid weeks with the same bs that the contacts shipped. Now no one gets back to me. DON'T ORDER FROM THIS COMPANY!!!!!
Reply from ContactsCart2023-08-17
Hi Debra,
Thank you for taking the time to leave this review. Feedback is essential for our business so we can provide better customer service. We're truly sorry to hear that you haven't received your order and that you are having a rough time reaching out to our customer service team for a replacement. We completely understand how important it is for you to receive your contacts promptly. Although shipping is beyond our control, we’re doing all we can to make this right! Truly sorry if it caused you any inconvenience! We want to look into what happened with your shipment. We'd love to help you out with this! Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. your day goes well.
Sincerely,
John
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Chris Brodmerkel · 6 reviews · Experienced 2023-08-12 ·
★★★★★
Fast Delivery
Great customer service that delivered my contacts quickly. They even gave me a discount, thank you!
Reply from ContactsCart2023-08-14
Hi Chris,
Thank you for taking the time to leave a review. Feedback is essential for our business so we can provide better customer service. We're glad to hear that you had a seamless experience receiving your orders and speaking with your customer service team here at Hubble Contacts. We completely understand how important it is for you to receive your contacts and reach back to you promptly. Customer satisfaction is always a number one priority for us. We are looking forward to serving you for many years to come!
Please get in touch if you have any other questions or comments by sending us an email at [email protected] with the subject line "ATTN: Trust Pilot. I hope your day goes well.
All the best,
John
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Tracy Moore · 13 reviews · Experienced 2023-08-02 ·
★★★★★
Great experience
Great experience. They seem to care about their customers. No issues with ordering or receiving contacts. Low price for name brand contacts. Will continue with this online service! Delivery was super fast! Love this vendor!!
Reply from ContactsCart2023-08-03
Hi Tracy!
Thank you for taking the time to leave a review. Feedback is essential for our business so we can provide better customer service. We're delighted to hear that you had a seamless experience when ordering with ContactsCart and that you appreciate the cost of our product! Customer satisfaction is always a number one priority for us. We're looking forward to serving you for many years to come!
Please get in touch if you have any other questions or comments by sending us an email at [email protected] with the subject line "ATTN: Trust Pilot. I hope your day goes well.
Sincerely,
John
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Jennifer · 5 reviews · Experienced 2023-06-28 ·
★★★★★
Wouldn't honor valid prescription!!
I submitted a valid contact lens prescription, and they waited until 6:00 p.m. that day to email me and for me that they would not honor it, AFTER I paid for them. They claim that because it takes them numerous days to contact my optometrist that the prescription won't be valid by the time they get around to doing their job. Not my problem or my fault!!!
Reply from ContactsCart2023-06-29
Hi Jennifer,
Hope all is well! Thank you for taking the time to write us a review and for getting our attention to this matter. Truly sorry to hear that you had a rough experience with our service. Please accept my sincerest apologies for the late response as we received a high number of e-mails. We never want our customers to feel this way, and we’d like to look into what happened and find out if there’s anything we can do to help make this right, to do that, please send us an email with the subject line "ATTN: Trustpilot" and we'll be happy to help.
All the best,
Jhanine
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Johnnie Long · 1 review · Experienced 2023-05-12 ·
★★★★★
I ordered 2 weeks ago and haven't even…
I ordered 2 weeks ago and haven't even got a tracking number yet! What is the problem?
Reply from ContactsCart2023-05-29
Hi Johnnie,
Thank you for taking the time to leave this review. We apologize for any inconvenience caused by the delay in receiving your order and tracking number. We take your concerns very seriously, and we would love to help get this sorted out. Please email us at [email protected] with the subject line "ATTN: Trustpilot" so we can investigate further. Thank you!
All the best,
Jhanine
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Robert Espinal · 1 review · Experienced 2023-04-03 ·
★★★★★
unorganized clown show that is looking…
unorganized clown show that is looking to steal your money
Reply from ContactsCart2023-04-04
Hi Robert,
Thank you for taking the time to leave a review. Feedbacks are very important for our business so we can provide better service to our customers. Truly sorry to hear that you didn't have a smooth experience with our service. We would love to help you with this and we'll do our best to make your experience better with us, to do that, please email us at [email protected] with the subject line "ATTN: Trustpilot" and we'll be happy to help.
All the best,
Jhanine
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Sheila H · 1 review · Experienced 2023-03-04 ·
★★★★★
HORRIBLE
HORRIBLE. HATE THESE GUYS! This company is both extremely predatory in their sales practices and unsafe medically. they get you in with a low cost first order and then continue to send you future orders automatically but make it impossible to get back to your account to cancel. they actually told me there was no email for my account but that is where they are still sending messages to - it's a total scam to squeeze extra $. and they send contacts without new prescriptions which is unsafe. I had to go to their main site, dig around, and get into a chat with them and even then they tried three times to just suspend my account and not cancel it.
Reply from ContactsCart2023-03-06
Hi Sheila,
Thank you for taking the time to leave a review. We are deeply sorry to hear that you had a problem with cancellation as we made sure that we have different platforms to help with canceling customers' accounts. Please be advised that after your first box, ContactsCart does become a subscription service and we made this information available upon placing the order. No contacts will be sent out unless the prescription is approved by the eye care provider and all of our customers were provided with online access to manage the upcoming orders on their account page and change the frequency of deliveries after they activate their online access. We would like to further investigate what happened, please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" so we can further assist and gladly cancel your account.
All the best,
Jhanine
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DBrink · 1 review · Experienced 2023-03-02 ·
★★★★★
Don't do it
Don't do it! They are up to shady practices!!!! Nightmare!!! I can't express how upset you will be if you make the mistake I did and give them any of your information especially your bank info!!! This is a true subscription TRAP!!!
Reply from ContactsCart2023-03-02
Hi DBrink,
Hope all is well! Thank you for taking the time to leave your review. It sounds like this has been a frustrating experience, feedbacks are very important for our business so we can provide better service to our customers. We would like to see what we can do to help you with the issue, we can assure you that we are a very reasonable company and very much willing to provide resolutions that would benefit customers, so please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and and we'll get back to you ASAP!
All the best,
Jhanine
If I could give negative stars, I would. Contacts Cart literally sent me emails soliciting me to buy the acuvue Oasis for astigmatism contacts several times, and then I finally ordered Just a couple of days before my prescription expired due to insurance change up. I was hoping to get one box to get me through until my insurance kicked in, but I was left hanging when, after 2 weeks waiting on my contacts, got an email saying that they didn't have my contacts available after all. This was after several phone calls to check on the prescription, to check on the availability, and after being told that they had shipped my contacts. Horrible.
Reply from ContactsCart2023-02-22
Hi Michelle,
We thank you for taking the time to give us this feedback. Feedbacks are very important for our business so we can provide better service to our customers. We're truly sorry to hear that you had a rough time ordering your contacts and was shipped an incorrect prescription. We want to look into what happened and find out if we can do anything to help make this right.
Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP.
All the best,
John
I've been using ContactsCart for the last 5 years or so and I'm genuinely extremely satisfied with their products and service. Firstly, I use the one-a-days, and between the great quality I've received thus far and the lowest prices I've yet to find another company match... they have been amazing. Still, I'm writing in response to their incredible integrity, as they are consistent in sending you reminders about the next shipment, and have easy tools to quickly delay or skip your next order. Even more, when the order goes through, the shipment is always so fast. 10/10 recommend.
Reply from ContactsCart2023-02-17
Hi Gigi,
Hope all is well! Thank you for taking the time to leave us a review. We are very grateful for the long years you've been with us, and we are thrilled that you enjoy our prices and subscription service. Customer satisfaction is our main goal, and we are happy that you can control your upcoming shipment through your online account and that you appreciate the regular notifications we provide you about your shipments we truly appreciate you. Feel free to reach out to us if you need assistance at [email protected] with the subject line "ATTN: Trustpilot" and we'll be happy to accommodate you.
All the best,
Jhanine
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jonathan pickering · 1 review · Experienced 2022-12-12 ·
★★★★★
Excellent service
I was able to find my brand and purchase them at a better price than my optometrist office. The only wait was while my prescription was verified (very understandable). They arrived three days after this. I am very pleased and will be recommending them to my friends.
Reply from ContactsCart2022-12-14
Hi Jonathan,
Hope all is well! Thank you for taking the time to leave your review. We're delighted to hear that you love the prices and our subscription program here at ContactsCart. We are also happy to hear that you will recommend us to your friends. Customer satisfaction is our top priority and we're looking forward to serving you for many years to come!
Feel free to reach out to us via chat, or email at [email protected] with the subject line "ATTN: Trustpilot" with any additional questions or concerns that you have. Have a great day!
All the best,
Jhanine
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Ryan · 1 review · Experienced 2022-09-24 ·
★★★★★
Absolute TRASH company
Absolute TRASH company. I had 2 straight orders in which 50% of the contacts were dry and I had to throw them away. I called to cancel my subscription and they said okay we’ll cancel it and send an email. I never got an email so I called back and said oh actually it shipped and you were charged. Scum bags. Don’t even consider this TRASH company.
Reply from ContactsCart2022-09-24
Hi Ryan,
Thank you for taking the time to leave a review. Feedbacks are very important for our business so we can provide better service to our customers. We're sorry to hear that you received dried out contacts and you have to throw them because of that. We take quality matters seriously. We’d like to look into what happened and find out if there’s anything we can do to help make this right.
Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP.
All the best,
John
I would give no stars if I could, by far the worst company I have ever ordered from. Ordered my contacts over two weeks ago and still no response as to when they will ship.
They keep saying "Will ship tomorrow maybe" & "We don't really know when our third party will ship"
DO NOT ORDER FROM THEM
Reply from ContactsCart2022-09-23
Hi Kennedy,
Thank you for taking the time to leave a review! We are sorry to learn that you have not received your contacts. We completely understand how you must feel while waiting for your order to arrive. We would be happy to check your account and see what happened. Can you please send us an email at [email protected] with the subject line "ATTN: Trustpilot" so we can investigate further. Thanks!
All the best,
Jhanine
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Jess Cialone · 1 review ·
★★★★★
You have to call to cancel your subscription
I haven't had any issues with this company however I needed to cancel my subscription and you're not able to just click a button. You have to actually call customer service. The lady I spoke to on the phone had an accent and was speaking fast and it was kind of hard to understand her. She was also speaking quietly and sounded like she was far away from the speaker. She also gave me a spiel on not cancelling my subscription but pausing it. So the process to cancel shouldn't take this long.
Reply from ContactsCart2022-08-01
Hi Jess,
Truly sorry to hear that you had a rough experience in cancelling your subscription with our customer service. Please let us know if you still need assistance in cancelling your account, we'd be happy to help! Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Again, we apologize for any inconvenience this may have caused you.
All the best,
Jhanine
