ContactsCart

Hi Dashawn, Hope all is well! Thank you for taking the time to leave your review. We're thrilled that you had a positive experience with us, especially when it came to managing your subscription. We strive to make every interaction seamless and hassle-free. Thank you for sharing your feedback, and we're delighted to have you back using our services again. If there's anything else we can do to enhance your experience, please send an email to [email protected] with the subject line "ATTN: Trustpilot". We appreciate your support! All the best, Jhanine

Hi Oshane, Thank you for taking the time to leave a review. Feedback is very important for our business so we can provide better service to our customers. We truly apologize for the inconvenience caused by the delay in receiving your contacts and the lack of proactive communication regarding this issue. We understand the frustration this situation has caused and we're taking your feedback seriously. Rest assured, we're actively working to improve our communication and streamline our processes to prevent such occurrences in the future. We would like to check what happened and make sure to provide you with the most accurate resolution for this issue. For us to further help, please send us an email at [email protected] with the subject line "ATTN: Trustpilot" so we can investigate further. Thank you! All the best, Jhanine

Hi Jenna, We thank you for taking the time to give us this feedback. Feedback is essential for our business so we can provide better customer service. We're sad to hear that you were unaware that this was a recurring or subscription program and that the shipment came as a surprise! Your subscription frequency will be set to ship in 1-month, 3-month, or 6-month intervals, depending on the brand and type of lens you selected, to make sure that you'll always have the lenses you need. After you place your initial order, you will be able to change the frequency of your shipments to suit your schedule through the online portal or cancel your subscription at any time. We make this information available on our website and during the sign-up process, but sometimes people miss it. We work hard to make this information transparent and truly apologize if anything wasn’t clear to you! Please note for future reference, you may manage your subscription through your online portal, where you can adjust your delivery frequency and change the next charge date of your preferred date by viewing the "Subscription" tab. However, if you want to return your shipment, you may do so. As long as your contact lenses are in their original, unopened boxes, you may return them for any reason within 14 days of receipt to receive a refund. Return shipping is on us, but we charge a $5 restocking fee. Additionally, you may exchange your contact lenses at no cost within 14 days of receipt if you have opened the box and found that they are different from what you ordered or are defective. The fastest way to initiate your return or exchange is to contact us via phone at (888) 658-5208 to request a pre-paid mailing label. To receive your refund or exchange, you then have 14 days to drop off your return at the shipping carrier before the mailing label is voided or get in touch with us at [email protected] with the subject line "ATTN: Trust Pilot. I hope your day goes well. Sincerely, John The Customer Experience Team @ ContactsCart

Hi Haylee, We thank you for taking the time to give us this feedback. Feedback is essential for our business so we can provide better customer service. We're truly sorry to hear that you were unaware of the subscription program. We understand how upsetting that must have been for you. If you are a new customer, your subscription frequency will be set to ship in 1-month, 3-month, or 6-month intervals, depending on the brand and type of lens you selected, to make sure that you'll always have the lenses you need. We make this information available on our website and during the sign-up process, but sometimes people miss it. We work hard to make this information transparent and truly apologize if anything wasn’t clear to you! However, we want to look into what happened and find out if we can do anything to help make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Sincerely, John The Customer Experience Team @ ContactsCart

Hi Baau, Thank you for taking the time to leave a review. I want to extend my sincere apologies for the negative experience you've had with our subscription service. Your feedback is extremely important to us, and I understand your concerns about being automatically signed up for a subscription after your initial order. This is not the experience we want for our customers, and I'm sorry that our process left you with a negative impression. We apologize for the inconvenience regarding your issues with our login page and customer support. We take your feedback seriously and will be working to enhance our website's clarity regarding subscriptions and opt-out options. Also, your concerns about our login page have been noted, and we will take steps to improve this aspect. If there's anything else you'd like to share or if you have further concerns, please don't hesitate to reach out to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Sincerely, Jhanine

Hi Katie, We thank you for taking the time to give us this feedback. Feedback is essential for our business so we can provide better customer service. We're truly sorry to hear that you received the incorrect order and had a rough time dealing with our customer service. We understand how upsetting this must be for you and we completely understand how important it is for you to receive the correct contacts. Although shipping is beyond our control, we’re doing all we can to make this right! We're truly sorry if it caused you any inconvenience! We want to look into what happened and find out if we can do anything to help make this right. Please get in touch with us by sending an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. I hope your day goes well. Sincerely, John

Hi Debra, Thank you for taking the time to leave this review. Feedback is essential for our business so we can provide better customer service. We're truly sorry to hear that you haven't received your order and that you are having a rough time reaching out to our customer service team for a replacement. We completely understand how important it is for you to receive your contacts promptly. Although shipping is beyond our control, we’re doing all we can to make this right! Truly sorry if it caused you any inconvenience! We want to look into what happened with your shipment. We'd love to help you out with this! Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. your day goes well. Sincerely, John

Hi Chris, Thank you for taking the time to leave a review. Feedback is essential for our business so we can provide better customer service. We're glad to hear that you had a seamless experience receiving your orders and speaking with your customer service team here at Hubble Contacts. We completely understand how important it is for you to receive your contacts and reach back to you promptly. Customer satisfaction is always a number one priority for us. We are looking forward to serving you for many years to come! Please get in touch if you have any other questions or comments by sending us an email at [email protected] with the subject line "ATTN: Trust Pilot. I hope your day goes well. All the best, John

Hi Tracy! Thank you for taking the time to leave a review. Feedback is essential for our business so we can provide better customer service. We're delighted to hear that you had a seamless experience when ordering with ContactsCart and that you appreciate the cost of our product! Customer satisfaction is always a number one priority for us. We're looking forward to serving you for many years to come! Please get in touch if you have any other questions or comments by sending us an email at [email protected] with the subject line "ATTN: Trust Pilot. I hope your day goes well. Sincerely, John

Hi Jennifer, Hope all is well! Thank you for taking the time to write us a review and for getting our attention to this matter. Truly sorry to hear that you had a rough experience with our service. Please accept my sincerest apologies for the late response as we received a high number of e-mails. We never want our customers to feel this way, and we’d like to look into what happened and find out if there’s anything we can do to help make this right, to do that, please send us an email with the subject line "ATTN: Trustpilot" and we'll be happy to help. All the best, Jhanine

Hi Johnnie, Thank you for taking the time to leave this review. We apologize for any inconvenience caused by the delay in receiving your order and tracking number. We take your concerns very seriously, and we would love to help get this sorted out. Please email us at [email protected] with the subject line "ATTN: Trustpilot" so we can investigate further. Thank you! All the best, Jhanine

Hi Robert, Thank you for taking the time to leave a review. Feedbacks are very important for our business so we can provide better service to our customers. Truly sorry to hear that you didn't have a smooth experience with our service. We would love to help you with this and we'll do our best to make your experience better with us, to do that, please email us at [email protected] with the subject line "ATTN: Trustpilot" and we'll be happy to help. All the best, Jhanine

Hi Sheila, Thank you for taking the time to leave a review. We are deeply sorry to hear that you had a problem with cancellation as we made sure that we have different platforms to help with canceling customers' accounts. Please be advised that after your first box, ContactsCart does become a subscription service and we made this information available upon placing the order. No contacts will be sent out unless the prescription is approved by the eye care provider and all of our customers were provided with online access to manage the upcoming orders on their account page and change the frequency of deliveries after they activate their online access. We would like to further investigate what happened, please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" so we can further assist and gladly cancel your account. All the best, Jhanine

Hi DBrink, Hope all is well! Thank you for taking the time to leave your review. It sounds like this has been a frustrating experience, feedbacks are very important for our business so we can provide better service to our customers. We would like to see what we can do to help you with the issue, we can assure you that we are a very reasonable company and very much willing to provide resolutions that would benefit customers, so please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and and we'll get back to you ASAP! All the best, Jhanine

Hi Michelle, We thank you for taking the time to give us this feedback. Feedbacks are very important for our business so we can provide better service to our customers. We're truly sorry to hear that you had a rough time ordering your contacts and was shipped an incorrect prescription. We want to look into what happened and find out if we can do anything to help make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. All the best, John

Hi Gigi, Hope all is well! Thank you for taking the time to leave us a review. We are very grateful for the long years you've been with us, and we are thrilled that you enjoy our prices and subscription service. Customer satisfaction is our main goal, and we are happy that you can control your upcoming shipment through your online account and that you appreciate the regular notifications we provide you about your shipments we truly appreciate you. Feel free to reach out to us if you need assistance at [email protected] with the subject line "ATTN: Trustpilot" and we'll be happy to accommodate you. All the best, Jhanine

Hi Jonathan, Hope all is well! Thank you for taking the time to leave your review. We're delighted to hear that you love the prices and our subscription program here at ContactsCart. We are also happy to hear that you will recommend us to your friends. Customer satisfaction is our top priority and we're looking forward to serving you for many years to come! Feel free to reach out to us via chat, or email at [email protected] with the subject line "ATTN: Trustpilot" with any additional questions or concerns that you have. Have a great day! All the best, Jhanine

Hi Ryan, Thank you for taking the time to leave a review. Feedbacks are very important for our business so we can provide better service to our customers. We're sorry to hear that you received dried out contacts and you have to throw them because of that. We take quality matters seriously. We’d like to look into what happened and find out if there’s anything we can do to help make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. All the best, John

Hi Kennedy, Thank you for taking the time to leave a review! We are sorry to learn that you have not received your contacts. We completely understand how you must feel while waiting for your order to arrive. We would be happy to check your account and see what happened. Can you please send us an email at [email protected] with the subject line "ATTN: Trustpilot" so we can investigate further. Thanks! All the best, Jhanine

Hi Jess, Truly sorry to hear that you had a rough experience in cancelling your subscription with our customer service. Please let us know if you still need assistance in cancelling your account, we'd be happy to help! Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Again, we apologize for any inconvenience this may have caused you. All the best, Jhanine