Fusing fashion and function, shop the best outdoor menswear brands on the market today, so you can stay dry and warm while looking your best.Cotosen is the leading online store that combines function with fashion, convenience with comfort.
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that they really like the attractive styles available on the site, noting that items such as hoodies and casual wear look nice and provide good comfort for daily use. Consumers also share that browsing the online store is straightforward, pointing out helpful product photos and a simple ordering process that makes shopping easy.
Some reviewers were not happy with unexpected shipping charges applied at checkout, alongside very long delivery delays that left buyers waiting weeks for their packages. Others noted frequent issues with sizing inconsistencies across different garments, as well as fabric quality that felt significantly thinner or cheaper than anticipated.
I bought 6 shirts. Only two are ok. The other 4 shirts designs are not as they are as advertised. Also the size is too big. I want to return the 4 shirts.
The delivery was ok but I did not get timely updates. You just wait and hope the order arrives.
So far the response of customer service is ok but let’s see how they accept returns.
Cotosen 回复2023-10-27
Dear Miguel V,
We are genuinely sorry to hear about your recent experience with our products, and we appreciate you taking the time to share your feedback. Your satisfaction is important to us, and it's disheartening to learn that you received items that were not as described and too big.
To assist you effectively and address the issue, we kindly request that you provide your order details so we can identify the specific items in question. This will allow us to investigate the matter thoroughly and expedite the resolution process.
Receiving products that do not meet your expectations is not the experience we want for our customers, and we take this matter seriously. We strive to ensure that our product descriptions are accurate and that the sizing information is clear. Your feedback is invaluable in helping us identify and rectify any discrepancies.
Once we have your order information, our customer service team will be able to assist you promptly in resolving the issue. Your satisfaction is our priority, and we are committed to making this right for you.
Please reach out to us with your order details, or any additional information you may have, so that we can initiate the process of addressing your concerns. We value your feedback and are dedicated to ensuring a better experience for you in the future.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969
Thank you for giving us the opportunity to improve and serve you better.
VERY SLOW DELIVERY.
GOING ON 5 WEEKS
VERY VERY UNHAPPY AND COTOSEN IS NOT. DOING ANYTHING TO ASSIST
Cotosen 回复2023-10-16
Dear Joseph Silverman,
We're truly sorry to hear about the inconvenience you've experienced with your recent order. Your satisfaction is of utmost importance to us, and we deeply regret any delays or issues you may have encountered.
To assist you further and resolve this matter as quickly as possible, we kindly request that you provide us with your order details, such as your order number or the name associated with the order. This information will help us track down your order and investigate the situation thoroughly.
Once we have the necessary information, we will immediately look into the status of your order and work to provide you with a solution that meets your expectations. Our goal is to ensure your complete satisfaction with your shopping experience, and we appreciate your patience and understanding as we address this issue.
If you have any additional questions or concerns, please don't hesitate to reach out to our customer support team, and they will be more than happy to assist you further.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969
We look forward to resolving this matter to your satisfaction.
I did not see the expensive shipping until I hit pay on Paypal!!!!
Cotosen 回复2023-10-09
Dear Jack,
We're sorry to hear that you were dissatisfied with the shipping fees for your recent purchase, and I appreciate your feedback. However, we couldn't find your order information in our records based on the details provided. To address your concern more effectively, we would need additional information about your order, such as the order number or the name under which the order was placed.
At Cotosen, we strive to be transparent about our pricing, including shipping fees. We understand that shipping costs can sometimes be a concern for our customers, and we continuously evaluate our shipping options to provide the best possible value.
If you could please reach out to our customer support team with your order details, we would be happy to investigate your specific situation. This will allow us to better understand the circumstances surrounding your shipping fees and see if there are any possible solutions that can be made.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969
Your satisfaction is important to us, and we want to ensure that you have a positive experience with our products and services. We appreciate your feedback, and we look forward to resolving this matter to your satisfaction.
Thank you for choosing Cotosen, and we hope to serve you better in the future.
Fake clothing that isn't great quality . It's pretty cheap ..but perhaps not cheap enough
Cotosen 回复2023-10-06
Dear Raj,
Thank you for sharing your feedback on your recent experience with Cotosen. We are sincerely sorry to hear that you are not satisfied with the quality of the item you received. Your satisfaction is of the utmost importance to us and we want to ensure that we address your concerns appropriately.
We understand that product quality is a crucial aspect of your shopping experience and we take this matter seriously. However, because we don't have specific details about your order, such as the product name or order number, it's difficult for us to fully investigate the issue.
We would greatly appreciate it if you could provide us with more information about the item in question. This would help us identify the problem and take the necessary steps to resolve it. Our customer support team is here to assist you and you can contact them via the contact information below.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969
We sincerely apologize for any inconvenience you may have experienced and thank you for bringing this matter to our attention. Your feedback is valuable as we continually strive to improve our products and services.
We welcome the opportunity to assist you further and turn your experience around. Thank you.
Sizes in a couple of items were changed. The sizes changed do not fix me.
Cotosen 回复2023-06-09
Hello Marcos A. Molina,
Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly. For immediate assistance, please message us on messenger.
You can contact us here:
Contact email: [email protected]
Service number: +852 5347 9176 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969
Thank you.
Just imagine something: they PRINTED fleece texture on polyester material. Let that sink in for a while. (Search for "Men's Aztec Colorblock Quarter Zip Sweatshirt" for example. Photos from the site on most products have no resemblance with the real product.MAJOR dissapointment. Shoes were OK though (for the price), but stay away from clothes...
EDIT:
There's nothing to fix. My order no. 30885230209239,
- products:
1.Old Men Was Your First Mistake Men's Retro Garage Henley Zipper
2. Men's Aztec Colorblock Quarter Zip Sweatshirt
I specifically BEGGED you in the email to put some caps instead of these shirts, if they're not fleece and cotton. You assured me that they are, but they're both polyester 100%. With printed fleece texture.
Also, there's no label in neither product of yours, just a small one with the size, nothing else.
Cotosen 回复2023-03-22
Hello Cezar I.,
Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly. For immediate assistance, please message us on messenger.
You can contact us here:
Contact email: [email protected]
Service number: +852 5347 9176 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969
Thank you.
I have no complaints with the delivery of the products I ordered. I do have several concerns about the products themselves... First, although they advertise as an "American" company with a Los Angeles address, everything is made in China and shipped via USPS. So, expect long delivery times. Second, the product pictures are very deceiving. Example - the cotton sweatshirt is actually a nylon Tee Shirt with "leather" looking patches, emblems, etc all silkscreened onto the shirt. The "wool" neck liner was actually a nylon strip of fake wool, sewn over the nylon collar. The leather elbow patches are actually silk-screened circles printed onto the shirt. Third, there are no tags inside showing care, origin, composition, or any of the required things for finished fabric products in the U.S. I can't believe that U.S. Customs allows this stuff into the country. And finally, the cut and layout of the shirts is very, very odd. Obviously, the designer hasn't seen how clothing is made in the rest of the world. This is simply great advertising of cheaply made nylon tee shirts. If you are looking at a Cotosen product, what may look like a layered or multiple fabric product - beware. It's only a look created by some 3D silk screening process. Think pretty picture summer weight pajamas and you'll have a pretty good idea of what you are buying. That said, I'm keeping my shirts for WFH use only and any time my wife needs a good laugh at what a fool I was to buy these shirts.
Cotosen 回复2023-02-25
Hello Mark Webb,
Please accept our deepest apology for this. Please let us help you and let's fix this. Kindly message us with your order number and email address for us to assist you properly.
You can reach us here:
Contact Email: [email protected]
Service Number: +852 5347 9176(All Customers, Service in English Only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969
Thank you.
The advertisements for Cotosen clothing are misleading, as the clothing appears high-end but is actually made with lower quality materials. The material used on the top of the shoulders and collars is similar to that of a windbreaker, and the buttons are sewn on the left side which is awkward for US men. The zippers are also difficult to zip back up after being zipped down. The material is mostly fleece which is fine for some uses, but the button holes are sewn shut, requiring a seam ripper to open. The hat also had ironed on lettering rather than embroidered lettering, which was not expected at the price point. Overall, the shirts were less expensive than expected, but still questionable value even at the lower price. Due to this negative experience, I will not be making any future purchases from Cotosen. Also, shipping took around 30 days from the date of order to delivery.
Cotosen 回复2023-01-30
Hello travis steinmetz,
Please accept our deepest apology for this. Please let us help you and let's fix this. Kindly message us with your order number and email address for us to assist you properly.
You can reach us here:
Contact Email: [email protected]
Service Number: +852 5347 9176(All Customers, Service in English Only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969
Thank you.
Poor quality material. Shirt doesn't even have a tag indicating material used. But, I would guess it is mostly polyester. Shirt looks like it was put together by high school sewing class students. Shipping took way too long.
Cotosen 回复2023-01-02
Hello Basil Francis,
We are very sorry for the inconvenience.
Please give us a chance to fix this and help you with your concern. Kindly provide your order number and email address for us to provide assistance.
You can reach us here:
Contact Email: [email protected]
Service Number: +852 5347 9176(All Customers, Service in English Only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969
We are hoping for your kind cooperation.
Thank you.
Stuff takes about 3-4 weeks to arrive from China. The good: order was complete and men’s sizes seem close enough to accurate. The bad: pictures are deceiving. Pull overs look like cotton but they are actually cheap polyester. For $26 I expected better. Read the item description carefully before you buy!!! Not a good value.
Cotosen 回复2022-11-10
Hello cato,
We are very very sorry for that. Please message us your order number and email address for us to fix and make this right.
You can reach us here:
Contact Email: [email protected]
Service Number: +852 5347 9176(All Customers, Service in English Only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969
We are looking forward for your message.
Thank you.
If the title appeals to you, you should buy from this shop. Women's clothes are nice, but improperly sized. I ordered four items size medium. Two fit perfectly, two were giant potato sacks. The men's clothes were actually all sized right (7 items), but the material was just awful. They gave us two free shirts saying Texaco and they were actually good quality. Of the seven shirts we ordered 7 went to the thrift store (with the two oversized women's shirts) and we kept two. Lost story short: spent $240 for one really nice women's shirt, a nice women's sweatshirt and two men's long sleeved shirt. China wins, we lose. BTW it took just over 3 wks for delivery.
Cotosen 回复2022-11-10
Hello Kathy Hyer,
Please accept our deepest apology for this. Please let us help you and let's fix this. Kindly message us with your order number and email address for us to assist you properly.
You can reach us here:
Contact Email: [email protected]
Service Number: +852 5347 9176(All Customers, Service in English Only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969
Thank you.
So let me guess. This is another scam website from China that shows really nice looking clothes in the images but that come back low quality and just complete junk. I should have guessed when those nice looking sweaters were only $29. The question I have is where are they stealing the images from?
Cotosen 回复2022-10-12
We understand your concern and can assure you of lawful operation of our company. We have a large customer base coming from America, Europe, Australia, Africa, etc. We are sincerely sorry that you are not satisfied with this shopping experience. We are always working on improving our products and service.If there is any order issue, please feel free to contact our customer service team for a solution. Email: [email protected]
Sizes are inconsistent. The XL size for the pique polo shirt was no way an XL. The Henley shirt in XL was a true XL. Wrote the company back to see if they will send me a replacement. Waiting for a response.
Cotosen 回复2022-07-25
My sincere apology for this situation. Hope you get the replacement soon
Save your money and order the same products through Amazon
The delivery time was a month and few days. Come from China and gave me the impression was a California base company.
I received the few T shirts I ordered, and the printing quality was great. I ordered XLR t-shirts but were too short and the short sleeves up to my armpits. You cannot even tack it in the pans.
Clothing did arrive about 4-5 weeks after ordering.
Ordered a 2XL motorcycle jacket, it is snug to say the least. I wear American XL clothing with plenty of room. Another light jacket was ordered as XL, should be plenty of room. Pulled jacket on and heard threads rip in the back. At 6'1" 190, should have been large enough. BE SURE AND ORDER 2-3 sizes larger then you normally wear. Material is typical of the Asian market, average to poor.
Clothing seems to be made for the Asian physique. Order up to 3 times larger then you wear in American clothing,
I ORDERED A COAT FROM THEM LAST DECEMBER AND HAVEN'T HEARD A WORD FROM THEM. I SEND THEM SEVERAL EMAILS TO THIER SERVICE ADDRESS WITHOUT A RESPONSE. BY THIS TIME I'M PRETTY SURE I GOT SCREWED OUT OF $71.38 AND PAY PAL IS USELESS.
DO NOT WASTE YOUR TIME AND MONEY!!
Been waiting almost a month and still no merchandise.
When I track the package the trail disappears at "2021-12-30 11:30 UNITED STATES, Mail Import Clearance Completed". That was ten days ago. Of course being that it's a Chinese company I have no recourse. Money lost. If I could give a minus star review I would.
UP DATE. It took a month but I finally got my order. It would have been nice if someone from customer service would answer an e-mail. The order was filled correctly and the quality of the clothes are what I would expect for the price. I have up graded my review to a two. They need to have some sort of communication with their customers.
Ordered a sweater and knit hat. Came in on time, but the sweater was cheap and the zipper broke the first time I used it. The several teeth on the zipper literally crumbled. The cap looks OK, so I gave them a 2
Clothes are cheap crap from China. Buyer beware if you want to return anything the cost to ship back is outrageous. They will offer you little to nothing for an exchange except you get to keep crap you don't want. I got $31 for a $84 purchase. Return shipping has to be priority which will cost anywhere from $40-80.
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