Fusing fashion and function, shop the best outdoor menswear brands on the market today, so you can stay dry and warm while looking your best.Cotosen is the leading online store that combines function with fashion, convenience with comfort.
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that they really like the attractive styles available on the site, noting that items such as hoodies and casual wear look nice and provide good comfort for daily use. Consumers also share that browsing the online store is straightforward, pointing out helpful product photos and a simple ordering process that makes shopping easy.
Some reviewers were not happy with unexpected shipping charges applied at checkout, alongside very long delivery delays that left buyers waiting weeks for their packages. Others noted frequent issues with sizing inconsistencies across different garments, as well as fabric quality that felt significantly thinner or cheaper than anticipated.
Okay but not outstanding. The tank tops I ordered were decent, but they didn't quite fit as expected. The fabric also felt a bit rougher than I had hoped. Three stars for an average shopping experience.
Cotosen 回复2024-04-22
Dear Jelsy Besham,
We're truly sorry to hear about any concerns you may have regarding our products. Your feedback is important to us, and we are committed to addressing any issues to ensure a positive experience for our customers.
If you have indeed placed an order with us, we sincerely apologize if you encountered any issues or dissatisfaction. We would greatly appreciate the opportunity to learn more about your experience, so we can rectify the situation and ensure your satisfaction.
Please do reach out to our dedicated customer support team through the contact information below and provide us with more information about your order. This will help us investigate the matter thoroughly and take the necessary steps to make things right.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
If you haven't placed an order yet, we'd still be more than happy to assist you in any way possible. If you have any questions or concerns, or if there's anything specific you're looking for, our team is here to help.
We value you as a potential customer, and your feedback is incredibly important as we strive to improve and provide the best service possible.
Thank you!
Slightly underwhelmed. The belts I ordered from Cotosen were average quality, and one of them arrived with a small scratch. While it's not a deal breaker, I expected more better but its good.
Cotosen 回复2024-04-22
Dear Erthan Jesah,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
I'm so impressed with Cotosen's attention to detail! The shoes and belt I ordered arrived beautifully packaged, and the quality speaks for itself. It's clear they care about their products and their customers. Highly recommended!
Cotosen 回复2024-04-21
Dear Jerhs Kopia,
Thank you so much for taking the time to leave such a wonderful review about our items! We are thrilled to hear that you had a positive experience with your recent purchase. Your kind words truly warm our hearts and motivate us to continue delivering the best products.
Once again, thank you for choosing our items and for sharing your positive experience. We can't wait to serve you again in the future!
Shopping at Cotosen is a delight! I recently ordered some outerwear and bottoms, and not only did they arrive promptly, but the fit was perfect. The attention to sizing and quality craftsmanship is evident in every piece.
Cotosen 回复2024-04-21
Dear Jhawarian Jabse,
Thank you so much for taking the time to leave such a wonderful review! We're absolutely thrilled to hear that you're enjoying our items and that they've met your expectations.
We strive to deliver high-quality products that bring joy and satisfaction to our valued customers like you. Your positive feedback serves as a tremendous motivation for our team to keep pushing the boundaries of excellence and providing top-notch items.
We feel privileged to have you as a part of our community of happy customers. Here's to more positive experiences ahead!
Cotosen's commitment to quality is evident in every stitch! I ordered a mix of items for my family, including shoes and sweatshirts, and we're all impressed with the durability and comfort. It's rare to find such consistency in an online retailer.
Cotosen 回复2024-04-21
Dear Jeravak,
Thank you so much for your wonderful review! It's incredibly rewarding to know that our products have met your expectations and have brought joy to your life. We take great pride in crafting items that not only meet but exceed our customers' needs and desires.
Have a great day!
Cotosen makes online shopping a breeze! I love the user-friendly interface and the seamless checkout process. Plus, the fast shipping ensures that I receive my orders in a timely manner. Thank you for making shopping so convenient!
Cotosen 回复2024-04-21
Dear Jobrath Merlk,
Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience.
Have a great day!
I'm a loyal customer of Cotosen, and for good reason! Every interaction with the brand, from browsing their website to receiving my order, has been positive. The quality of their products speaks volumes about their dedication to excellence.
Cotosen 回复2024-04-21
Dear Belam James,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
Cotosen exceeded my expectations! I orderd a variety of items, including shoes, outerwear, and tops, I'm blown away by the quality. The styles are trendy, and the fit is perfect. Will definitely be a returning customer!
Cotosen 回复2024-04-21
Dear James Rahesh,
Thank you so much for taking the time to leave such a wonderful review about our items! We are absolutely thrilled to hear that you had such a positive experience with your purchase.
Your kind words inspire us to continue striving for excellence and delivering products that bring joy and satisfaction.
Thank you for choosing our items and for sharing your positive experience. We look forward to serving you again in the future!
otosen's customer service is outstanding! I had an issue with my order, and they resolved it quickly and efficiently Plus, the products I ordered, including hoodies and bottoms, exceeded my expectations. Will definitely be a repeat customer!
Cotosen 回复2024-04-15
Dear Emily Marst,
Thank you so much for taking the time to leave such a wonderful review! We're absolutely thrilled to hear that you're enjoying our items and that they've met your expectations.
We strive to deliver high-quality products that bring joy and satisfaction to our valued customers like you. Your positive feedback serves as a tremendous motivation for our team to keep pushing the boundaries of excellence and providing top-notch items.
We feel privileged to have you as a part of our community of happy customers. Here's to more positive experiences ahead!
hoodie arrived with in the time but not impressed with the print quality, then after first wash the print has bubbled and blistered. very disappointed in the over all quality
Cotosen 回复2024-03-11
Dear shaun taylor,
Thank you for sharing your feedback on your recent experience. We are sincerely sorry to hear that you are not satisfied with the quality of the item you received. Your satisfaction is of the utmost importance to us and we want to ensure that we address your concerns appropriately.
We understand that product quality is a crucial aspect of your shopping experience and we take this matter seriously. However, because we don't have specific details about your order, such as the product name or order number, it's difficult for us to fully investigate the issue.
We would greatly appreciate it if you could provide us with more information about the item in question. This would help us identify the problem and take the necessary steps to resolve it. Our customer support team is here to assist you and you can contact them via the contact information below.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
We sincerely apologize for any inconvenience you may have experienced and thank you for bringing this matter to our attention. Your feedback is valuable as we continually strive to improve our products and services.
We welcome the opportunity to assist you further and turn your experience around. Thank you.
Don't believe the pictures or descriptions. I ordered a "fleece lined " "jacket". What I got was a flimsy weird fitting shirt that had cheap stuffed animal fur for a lining. This company has Zero integrity or even desire to have any.
Cotosen 回复2024-01-15
Dear joe putzel,
Thank you for sharing your feedback on your recent experience. We are sincerely sorry to hear that you are not satisfied with the quality of the item you received. Your satisfaction is of the utmost importance to us and we want to ensure that we address your concerns appropriately.
We understand that product quality is a crucial aspect of your shopping experience and we take this matter seriously. However, because we don't have specific details about your order, such as the product name or order number, it's difficult for us to fully investigate the issue.
We would greatly appreciate it if you could provide us with more information about the item in question. This would help us identify the problem and take the necessary steps to resolve it. Our customer support team is here to assist you and you can contact them via the contact information below.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
We sincerely apologize for any inconvenience you may have experienced and thank you for bringing this matter to our attention. Your feedback is valuable as we continually strive to improve our products and services.
We welcome the opportunity to assist you further and turn your experience around. Thank you.
The pictures of products one sees on the website are nothing like the product the customer gets. All pics on their website are fake viz a viz the actual product. Dont buy from this website. I made a mistake not checking the reviews before placing the order. When i reslised the truth it was too late.
Cotosen 回复2024-01-15
Dear saleem akbar,
We sincerely apologize for the discrepancy between the items you received and their representation on our site. Your trust means everything to us, and we deeply regret the inconvenience caused.
We strive to ensure accuracy and transparency in all our product listings. To assist you promptly, could you kindly provide us with your order details or reach out to our customer support team? This will allow us to investigate the matter thoroughly and work towards a suitable resolution.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
We're committed to rectifying this situation for you. Whether it involves a return, exchange, or any alternative solution that meets your needs, we're here to make things right.
Your feedback is invaluable, and we appreciate your patience as we address this issue. Rest assured, we're dedicated to improving based on your experience.
Thank you for bringing this to our attention, and we look forward to resolving this matter for you.
I placed my Order Summary / 30885240106174 last week but til now, it's neither shipped nor give me status. VERY disappointed!
Cotosen 回复2024-01-11
Dear Nelson Chan,
Thank you for reaching out to us regarding your concern.
We wanted to inform you that we've already addressed your inquiry and sent a detailed response via email. To ensure you have the most up-to-date information and resolution steps, kindly check your email inbox, including any spam or promotions folders, as our team has provided comprehensive details to assist you further.
If you require any additional assistance or have further questions, please feel free to reach out to our support team directly.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for your understanding, and we appreciate your cooperation in resolving this matter.
I purchased a few items for my sons birthday. The hat was perfect. one top fitted my son fantastically, which was well made. Another top was too small and the other top had a broken zip. I have emailed constantly, the reply responses are obviously the same standard general emails which offer the refund, unfortunately, i still havr not received refund. This has been continuous since end of October and we are now on 8th December. Disappointed.
Cotosen 回复2023-12-12
Dear Clare,
We're truly sorry to hear that you haven't received your refund yet. We understand how important timely refunds are, and we apologize for any inconvenience this delay has caused you. However, without specific order details, we are unable to locate your transaction in our system to address the issue promptly.
To assist you more effectively, could you please reach out to our customer support team through the contact information below?
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Providing us with your order number or any relevant information will enable us to investigate the matter and provide you with accurate updates on the status of your refund.
Your satisfaction is of the utmost importance to us, and we're committed to resolving any issues you're facing. We appreciate your patience and understanding as we work to address this situation.
Thank you for bringing this matter to our attention, and we look forward to assisting you further.
Order with 9 products.
2 wrong size items
2 products missing
Cotosen 回复2023-11-22
Dear Ricardo Garcia,
We want to extend our sincerest apologies for the inconvenience caused by the incorrect sizes and missing items in your recent order.
This is certainly not the experience we aim to provide, and we understand how frustrating it must be to receive items that don't match your expectations.
Please know that your satisfaction is our top priority. Our team is committed to rectifying this issue promptly. We kindly ask that you reach out to our support team. We will investigate this internally to prevent such errors from occurring in the future.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Your feedback is incredibly valuable to us as it guides us in improving our services. We're deeply sorry for any inconvenience this has caused and are determined to make things right for you.
Thank you for your understanding and patience in this matter. We genuinely appreciate your support and look forward to resolving this for you swiftly.
In my order summary, I have tried to change the size of an item that was indicated as “S” (Small), when I wanted Medium. I tried 4 times, but to no avail. Also, the very first item I ordered (Native American print sweatshirt $27.99) was not on my order confirmation. I tried to add it back on, but I was deferred back to a whole new order process, which charged me $20 in shipping & tax. I did not complete that order, because I tried to contact you via the “contact us” option, which turned out to be FIS. ANYWAY, here I am — trying to clear confusion and complete my order. Can you please contact me @ 727-249-1706? Thank you for your time and patience.
Kind regards,
Jeff Lantis
Cotosen 回复2023-11-22
Dear Jeff Lantis,
Thank you for reaching out and sharing your experience with us. We're sorry to hear that you encountered confusion during the order process.
We understand the importance of clarity and ease when placing an order, and we're here to assist you every step of the way. Your feedback helps us identify areas where we can improve and provide better guidance to our customers.
To ensure your order process is smooth and straightforward, please feel free to contact our support team directly. They'll be more than happy to address any queries or concerns you have before completing your order. Whether it's about product details, shipping options, or any other aspect, we're committed to providing you with the information you need to make an informed decision.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Your satisfaction is our priority, and we want to ensure your experience with us is seamless from start to finish. Please don't hesitate to reach out, and we'll do our best to assist you promptly.
Thank you for considering us for your purchase. We appreciate your patience and look forward to helping you with your order.
Can't tell if the jacket has shipped or not. order (case #)#30885231110250. ordered 2023-11-10. "notification of order delay":( your package has already " D0160 "arrived your country at 202311-17 16:53:43 local time" Whose tracking # is this?????????? (Tracked number (GOODGEP23111652919) The tracking number doesn't work. It "seems" like it is in the U.S.A. Shipping address (5791 S.W. 74 TER APT 12-A South Miami, Florida 33143-5326 is correct. Case 30885231110250
Cotosen 回复2023-11-22
Dear Charles L Broyard,
We apologize sincerely for the delay in the arrival of your order. We understand how frustrating this must be, and we're committed to resolving this issue promptly.
To better assist you, could you kindly provide us with your order details or reach out directly to our customer support team? This will allow us to investigate the status of your order and provide you with accurate information about its whereabouts.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Please accept our apologies for any inconvenience caused by this delay. Your satisfaction is our priority, and we're dedicated to ensuring a swift resolution and a positive experience with our service.
Thank you for your understanding and patience. We're actively working on resolving this matter for you.
Offered additional discount for First Order with this company...but at checkout there was nowhere to apply this...ha ha
My Order No is 3088523117327 The were 2 Codes offered ..they were Nov 15 & RG 15...both offered Discount of $15.. but at checkout there was nowhere to apply any codes...Yes I realise that it is only a paultry amount... but hey...if its offered then yes I will take advantage of it... as a result of them on being available I havent ordeered the coats I wanted...Jamees
Cotosen 回复2023-11-17
Dear James West,
We're sorry to hear that you encountered difficulties using the discount offered during checkout. Your experience matters to us, and we understand how frustrating this situation can be.
To better assist you, we kindly ask if you could provide more details about your attempt to use the discount. Even if you don't have the specific order information, any additional details about the discount code, the items you tried to purchase, or the steps you took during checkout would greatly help us investigate this issue.
Our aim is to ensure that our customers have a smooth and enjoyable shopping experience, and we sincerely apologize for any inconvenience caused by the discount not applying correctly.
Please feel free to share any relevant information or contact our customer support team directly at the given contact details. We're here to help and resolve this matter for you as quickly as possible.
Contact email: [email protected]
=Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for your understanding and cooperation.
I ordered a men's sport hoodie. The quality of the garment actually seems ok (for $10). But the size large I ordered (and confirmed on the tag) fits more like a small medium. Too small for me to wear.
Cotosen 回复2023-11-07
Dear Alan E,
Thank you for sharing your feedback about the quality of the garment you received. We're pleased to hear that you found the quality to be satisfactory. However, we apologize for any inconvenience you experienced with the sizing.
We understand how important it is for our customers to receive the right size, and we regret that the size you ordered does not fit as expected. Your feedback is essential to us, and we'll use it to improve our sizing information and product descriptions to help our customers make more accurate choices.
To ensure you get the right size in the future, we recommend checking our size chart on our website before making a purchase. If you need further assistance or would like to explore exchange or return options, please don't hesitate to contact our customer support team. We are here to help and ensure that you have the best experience with us.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for choosing Cotosen. We appreciate your feedback and are committed to making your future shopping experiences more enjoyable.
Disappointing. Delivery took seven days, with confusing information about when it might be received, and the product didn't resemble the pic in the ads. Not great quality.
Cotosen 回复2023-11-06
Dear customer,
Thank you for sharing your feedback on your recent experience. We are sincerely sorry to hear that you are not satisfied with the quality of the item you received. Your satisfaction is of the utmost importance to us and we want to ensure that we address your concerns appropriately.
We understand that product quality is a crucial aspect of your shopping experience and we take this matter seriously. However, because we don't have specific details about your order, such as the product name or order number, it's difficult for us to fully investigate the issue.
We would greatly appreciate it if you could provide us with more information about the item in question. This would help us identify the problem and take the necessary steps to resolve it. Our customer support team is here to assist you and you can contact them via the contact information below.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
We sincerely apologize for any inconvenience you may have experienced and thank you for bringing this matter to our attention. Your feedback is valuable as we continually strive to improve our products and services.
We welcome the opportunity to assist you further and turn your experience around. Thank you.