this company had no place to…
this company had no place to communicate with them , provided no updates/shipping and then refused to accept a return!!! It is a wonder that they are able to maintain a business! Disgusting
关于 Cottonxl
数据更新- 网站
- cottonxl.com
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 66 条评价
- 差评回复率
- 0%（0/66 条）
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Cottonxl靠谱吗？
Cottonxl（cottonxl.com）在 OK.one 的综合评分为 1.0 分（满分 5 分），基于本站收录的 66 条用户评价，属于购物与时尚分类，口碑较差。98% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕产品、质量、退款。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were let down by their experience overall. Many buyers frequently complained that the items received looked completely different from the online advertisements and were constructed using extremely cheap materials. Reviewers repeatedly noted that the clothing and shoes arrived in incorrect sizes, poor fits, and completely lacked proper fabric or brand labels. Some reviewers were not happy with the restrictive return policy, stating that high international shipping fees and expensive return costs prevented them from processing returns. Consumers also mentioned that customer support representatives repeatedly avoided issuing full refunds, offering inadequate partial credits or delaying requests instead.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
I purchased a pair of men's shoes
I purchased a pair of men's shoes. Very poor quality. Immediately the lacings broke when I first tried to tichten the shoes.
This merchandise is JUNK !
my order was JUNK and their return policy is non existent! I could have kept it with them refunding me 10,20,30,40% of what I paid which was almost $100. I declined each offer and turned to PAY PAL to intervene, and they found in favor of this CRAP COMPANY !! So, I now have this item and I am out $100 ! DO NOT ORDER FROM COTTONXL !!! Their ad starts making you believe it is Nordstrum merchandise, BEWARE !!!!!
Poor Customer Service
Long shipping time, poor quality and poor customer service. I’ve been trying to return my items for a week and they will not reply! DO NOT PURCHASE FROM THEM!
Definitely not recommended
As others have stated, I ordered linen pants sets from what I thought was Nordstrom that look more like scrubs than elegant travel clothes. The button holes are too small for the buttons and the material is cheap. It took a long time to arrive and there is no return label. Their site says to send a request to their support address for a return label but my email was returned as undeliverable. I sent an email to their service address but have received no answer. So far my conclusion is that I just lost $180.
You Better Hope it Fits
I’m only giving this 1 star because 0 isn’t an option. Buyer beware: I ordered items in a size small and they are huge. I followed the instructions, sent pictures, etc. and requested return instructions. They informed me that the “dimensions of the product are correct,” said that I could “refer to the size chart” and “given the high cost of international shipping,” they “do not accept returns or exchanges unless there is a product defect.” I will now learn how to determine country of origin before ordering anything online again.
Very poor quality. Don’t be fooled by the ads.
Ordered a navy linen outfit that was of such poor quality, you could see through the cloth. The items look nothing like the higher quality items in the photos. I am waiting for customer service to respond to me so that I can return them and get my refund. Probably wishful thinking.
I ordered a linen dress ($55.98) from…
DO NOT BUY FROM THIS COMPANY. I ordered a linen dress ($55.98) from this company. The dress didn't fit and I wanted to return it for a refund. The site they gave was shut down but I was able to contact customer service via email. The company required photos of the item and packaging which I provided. They then said I would have to pay for shipping (they est. $20) and said it would take a month. They suggested I donate the item and in exchange they would give me a coupon for 15% off my next purchase. I told them I did not want their coupon, will never purchase from them again, and would rather pay the shipping cost than give them my money.
DO NOT PURCHASE from this site !!!
Long time to receive order. For the cost-I expected something much better quality, Sandals were crammed into a bag, arrived bent and deformed. Very poor quality materials. Thin soft plastic straps and very hard base Clothing made of cheap material as well. Says linen--- cant be. The 'linen' 2 piece looked so comfortable on line-it doesn't fit the pic. VERY bad sewing - and didn't use same color thread as item. Waiting to see how quickly the refund happens.
Ordered some sandals that took 3 weeks…
Ordered some sandals that took 3 weeks to receive (after reminding them a couple of times). Finally received and product was totally misrepresented. Extremely poor quality and the "superior arch support" as promised was nonexistent with soles thin and hard. Sandals also have no manufacturer, no size, nothing printed as usual on the product. I contacted them to return them but in the end was told I could either give them away or just absorb the loss as they couldn't be returned, though they would give me a 15% discount on my next purchase! Total scam!
I ordered batwing sleeve linen and cotton pants set
I ordered batwing sleeve linen and cotton pants set. This setvisn’t whats advertised. It’s supposed to be made of cotton and linen but there’s no linen in the material. It’s cotton cousin. Very thin material. The style is not what was said different style sleeves. This is a big ripoff don’t waste your time and money.
I highly recommend to avoid this…
I highly recommend to avoid this company. “ Given the high cost of international shipping, we do not accept returns or exchanges unless there is a quality defect.” So, basically if you don’t like the fit you’re stuck. Think twice.
This is a terrible company to do…
This is a terrible company to do business with. Buyer beware!!! It is impossible to return to them if the outfit doesn’t fit. I will never purchase from them again.
I had a very frustrating experience…
I had a very frustrating experience with this company. I have never written a negative review before. I ordered some sandals that were advertised as a name brand and received a poor quality replica. I followed their return policy and received email address not found. It was ultimately settled through Paypal.
Need to return an item
Need to return an item. Neither email accounts work. And there is no customer service number to call. Frustrating
I would give less than this if it were…
I would give less than this if it were available. Items are of poor quality, the seams look like they were stenciled on. The sizes are child sizes.
A Joke. Not even close to photos
Received a cotton short sleeve blouse, not at all similar to photographs. No labels on fabric or care or country of origin. Attempting to return and received a replay that a return label was $20 and would take 30 days to receive. Declined that offer and got a 15% credit for future purchases. A true joke. I will never buy ANY item from a game app. All fraudulent! Pictures tomorrow.
I ordered a yellow pants suit
I ordered a yellow pants suit. When it came it was cream and looked like it was made in a China workhouse. Very primitive. Do not order from these people. Their website says 30 day return but the website does not work and there is no phone number.
Cottonxl---BEWARE! SCAM!
I agree with Theodora! This site is a scam. I received a pc of clothing from them 2 weeks ago. The quality was terrible and I tried to return it. I got the same response suggesting I keep it and donate it to charity. Unfortunately, I had ordered 4 other items totaling $162. Those items delivered today and the quality is just as bad as the first item I received. I immediately sent an email to the email address on their website. It was undeliverable. Next, I called my credit card company to dispute the charge BUT I was not billed for the first item or the 4 other items. Now I'm worried because I gave them my credit card number. Maybe that is all they wanted. I will keep an eye on my statement to make sure all the charges are legitimate. BEWARE!! DO NOT PURCHASE FROM THESE PEOPLE.
Deceptive tactics
The item I received was not at all what was advertised. This seller flashes Nordstroms on their website advertisement. By the time you realize this company is in China, the time has expired to cancel the order The clothes are nothing like what is displayed. The clothes I received are not made the same as what is advertised. The pant set I received looks like scrubs nurses wear for work. Very deceptive tactics are use to get a sale on ugly merchandise.
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