I bought a watch online, to be delivered to Belgium.
The website doesn't give the exact customs duty, but promises that the maximum will be the VAT in the country of destination. This was not true. I received a bill from DHL 10 days after delivery for roughly twice this amount. DHL recognize the fault is with the seller, but insist I pay it. I sent an email to the Creation Watches to explain, which has not been answered. They are presently unavailable by telephone. I feel Creation Watches are at fault for a) misinforming customers b) preventing DHL from allowing custimers to refuse the delivery if they find the duties too high. I'm still waiting for a reply to my email.
They had stock of watches that were long since out of stock everywhere else. On top of a great price, the watch I purchased was simply excellent. Order process was straightforward and completed within 5 minutes, thanks to Google Pay. Delivery was also managed within 2 days by courier. I gave the watch as a gift to my colleague and he loved it. The wow effect when he opened the box to see the watch face was the best. I'd definitely buy from this store again.
CreationWatches.SG 回复2023-11-06
Dear Srivatsan,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Orient Bambino Version 4 Automatic FAC08002F0 is my7th watch purchase Creationwatches always great product, great price, fast shipping. Watch is excellent quality, I am very satisfied. I'll be back again...keep those great discounts coming! Thanks Creationwatches!
CreationWatches.SG 回复2023-03-04
Dear Nebojsa,
We are pleased that you loved the purchased from our online store as well as our service. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Regards,
Sally
Prompt response. Received the watch in good condition. Thank you.
CreationWatches.SG 回复2022-11-15
Dear Roy,
We are pleased that you loved the purchased from our online store as well as our service. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Regards,
Sally
Honestly, I have my doubts about the delivery period being fulfilled. But in the end, CreationWatches has been very helpful in insuring the delivery of my items on the shortest possible time. Cheers!
CreationWatches.SG 回复2022-11-04
Dear Felipe,
We are pleased that you loved the purchased from our online store as well as our service. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Regards,
Sally
Great prices, mint condition watches. On top of that they provide great customer service that is helpful and responsive, as well as fast shipping! Looking forward to my next purchase with them, hopefully sooner rather than later.
CreationWatches.SG 回复2022-03-27
Dear Sam,
We are pleased that you loved the purchased from our online store as well as our service. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Regards,
Sally
I ordered a Seiko watch which cost me more buying it from Singapore!!!
In the online site it was written that the specific watch I ordered had " FREE shipping with DLH Express to Greece ".
Finally, I paid 78€ to DHL to receive it . Fake promises just to persuade people to buy things cheaper . But at the end, it costs MORE that to buy the same thing from your country . Not to mention that you don't expect so long to have it, if you buy it from your place.
I pray NOT to put it at the garbage after a while. I'll wait to see if it's a real Seiko watch or a fake one ....
And don't write me to contact with your customers service cause I've already done it . My nerves 😡
CreationWatches.SG 回复2022-03-21
Dear Athina,
We understand that you are not happy about the customs
taxes/sales(taxes that you had to pay). Shipping fees are always paid
by us to the courier companies. However, customs/sales taxes are the
responsibility of the buyer. This is clearly mentioned on the checkout
page next to the shipping option for DHL you choose. It is also
mentioned on our website on these pages - terms, shipping information,
FAQ.
Please understand that we have no control over this. Also, nothing is hidden.
Terms and Conditions (http://www.creationwatches.com/terms.html),
shipping information page (
http://www.creationwatches.com/products/shipping.php ) and also in the
FAQ ( http://www.creationwatches.com/faq.html ) on our website.
We always try to give the best service to our customers. We regret any
inconvenience caused.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Very fast service. item received in good condition.
CreationWatches.SG 回复2021-11-27
Dear Customer,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Creation Watches has a pretty huge collection of watches with high discounts. I bought a Seiko watch as a birthday gift to my husband 5 days (including a weekend) before his birthday. I noted on my order to ask for fast delivery and quite surprised that the delivery was really fast. Ordered today and received the product next day by SingPost.
CreationWatches.SG 回复2021-06-11
Dear Hailey,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Super fast delivery and watches are of good quality. If possible, change box packaging to a black box. Website was a little confusing to navigate, as user can only create account during checkout instead of at the homepage.
CreationWatches.SG 回复2021-05-20
Dear Iris,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
great deal and excellent quality. Fast shipping, took 2 days to arrive. Will return to order again. Thanks.
CreationWatches.SG 回复2021-05-10
Dear Sylvester,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Fuss free online purchase.
The item came in a short time and as per description in the listing.
CreationWatches.SG 回复2021-04-23
Dear Ben,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
The watch that I have chosen is not widely available at retail and the price is also much cheaper vs Amazon. The entire purchasing process was very smooth and it helps that I can track the delivery of my item. The watch was well packed and I am definitely very satisfied with this purchase.
CreationWatches.SG 回复2021-02-18
Dear Customer,
We are pleased that you loved the purchased from our online store as well as our service. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Regards,
Sally
fast delivery and reliable seller..authentic brand new pieces and satisfied with the purchase...trusted delivery...excellent...
CreationWatches.SG 回复2021-01-28
Dear Yus,
We are pleased that you loved the purchased from our online store as well as our service. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Regards,
Sally
Excellent service from Creation watches, watch arrived early and in
perfect condition, extremely happy with purchase and will certainly
recommend your company to friends. Thanks and regards Keith.
CreationWatches.SG 回复2020-12-30
Dear Keith,
We are pleased that you loved the purchased from our online store as well as our service. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Regards,
Sally
always back to this shop to buy my watches! thank you!
CreationWatches.SG 回复2020-12-04
Dear SZ,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Easy purchase of the watch I was looking for. Competitively priced , arrived the next day with the time already set. Truly a first for mail order.
CreationWatches.SG 回复2020-10-15
Dear Tim,
We are pleased that you loved the purchased from our online store as well as our service. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Regards,
Sally
Very fast delivery! Ordered on Sun and received on Tue! Well packed to protect the watch! Thumbs up!
CreationWatches.SG 回复2020-09-23
Dear Linda,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
They do everything for not receive my watch so they dont have to give me my money back.
And they rarely respond to one's emails.
Poor customer service or lack the same😡🤬🤯
CreationWatches.SG 回复2020-08-17
Dear Eddy,
We sincerely apologize for the inconvenience caused to you. We always try to give the best service to our customers. Due to the continued global epidemic of COVID-19, there is shortage of international air freight and constrained overseas postal/ courier services. The returned package was yet to receive at our end which took a lot time. As soon as we received it, we have refunded from our side.
If you have any query please contact us on [email protected]
Regards,
Sally
Item received in a very good condition. Great deal! Will purchase again 👍🏻
CreationWatches.SG 回复2020-06-18
Dear Antson,
We are pleased that you loved the purchased from our online store as well as our service. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Regards,
Sally
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