CreationWatches 回复2026-08-07Dear Evripidis,
We are truly sorry to hear about the concerns you have raised.
We would like to clarify that our product prices do not include VAT, taxes, or import duties. Unfortunately, we do not have control over customs duty charges, as these are determined and applied by the customs authorities of the destination country.
This information is clearly mentioned on our website, including on the product pages next to the selected shipping options (Duties / Taxes + Clearance fees collected at delivery), as well as in our Terms & Conditions, Shipping Information, and FAQs.
Please note that we are unable to predict if customs charges will apply or the amount charged, as this decision is solely made by your country’s customs authority. While we cover the shipping costs, any import duties, taxes, or customs-related fees are the responsibility of the buyer.
Our team has already reached out to you directly to provide further clarification and assistance. If you have any additional questions, please feel free to contact us at [email protected].
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Best Regards,
Sally