CRI Genetics

Thank you for taking the time to share such detailed and thoughtful feedback. We really appreciate you highlighting what you found helpful. We also hear your concerns regarding the broader regional assignments, trace-level results, and how these compare with other DNA services you’ve used. Genetic ancestry estimates can vary between companies due to differences in reference panels, algorithms, and how populations are grouped or defined. The information we display on the timeline does consider all chromosomes; however, our algorithm only detects and reports results that meet a minimum 80% accuracy threshold. This helps ensure that what is shown is supported by a higher level of confidence within our model. Following our recent FTC review, we're pleased to reaffirm the accuracy of our scientific methods, the quality of our products, and our commitment to ethical operations and stringent data privacy measures. The FTC's concerns were minor and limited to certain sales and marketing practices in our initial startup phase, practices we have since ceased. Rest assured, we continually strive to uphold the highest standards in all aspects of our work. For more information, you can read a statement from our CEO here: https://www.crigenetics.com/blog/cri-ftc-investigation If you’d like to discuss your results further or have any additional questions, please feel free to send us an email, start a chat, or give us a call—we’re here to help. Thank you again for your time and detailed feedback.

Thank you for taking the time to share your feedback with us. We understand your disappointment regarding the level of detail provided in your report, especially when comparing it with another ancestry report that provided a more specific location for your wife’s family history. While DNA itself does not change, different DNA testing companies may provide different results because each company uses its own methods for analyzing genetic information. Factors such as the algorithms used, reference population databases, genetic markers analyzed, and reporting methods can influence how ancestry estimates are categorized and presented. In our Advanced Analysis report, you can find Finland included within the Northern European category. We prioritize accuracy over precision, and our selected regions allow us to maintain our high confidence level of over 90% accuracy in our ancestry estimates. While some reports may provide more specific regional breakdowns, we focus on providing results that meet our accuracy standards. We also understand the value of having more detailed regional insights. We have plans to add further breakdowns and enhancements to our reports in the future, and when these updates become available, you will be notified. We truly appreciate your feedback and understand that you were hoping for more specific family details. Your experience is important to us, and your comments help us continue improving our services. Thank you again for sharing your thoughts with us.

Thank you for reaching out and sharing your concern. We're sorry to hear that your report appears inconsistent with your family history and previous DNA testing results. Our ancestry reports provide a research-grade estimation of your BioGeographical Ancestry that has a confidence level of over 90%, which is one of the highest standards on the market. Different DNA testing companies may produce varying results due to differences in reference population databases, analysis algorithms, and how ancestry categories are defined. These factors can sometimes lead to variations when compared across services or personal family history expectations. We’d be happy to review your results with you in more detail and help clarify what may be contributing to the differences you’re seeing. Please feel free to send us an email, chat with us, or give us a call—whichever is most convenient for you—and we’ll be glad to assist further. Your satisfaction is very important to us, and we want to make sure all your concerns are properly addressed.

Thank you for sharing your honest feedback—we really appreciate you taking the time to explain your experience. We're sorry to hear that the results felt too general and not as personalized or specific as you were expecting. Your comments are important and will be shared with the appropriate team, as we are always working to improve both the clarity and value of our reports.

Hi Bruce! Thank you for bringing this issue about your results to our attention. At CRI Genetics, your complete satisfaction is our priority, and we would like the opportunity to review your case in more detail and help clarify any concerns you may have. To do so, we will need to verify the details used when the kit was registered and review your account information. Please contact us directly by emailing [email protected] or calling our customer care team: USA: 1-800-571-9216/ UK: +44 800 208 1204 We would also appreciate it if you could let us know which specific part of the report you question and why. Any additional details you can provide will help us investigate your concerns more thoroughly. We look forward to a productive conversation and the opportunity to ensure you receive the level of service and satisfaction you deserve.

Hello! Thank you for sharing your feedback, and we are sorry to hear the experience did not meet your expectations, especially as this was meant to be a birthday gift for your husband. We understand how frustrating the billing issues and repeated follow-ups must have been, and we apologize for the inconvenience caused. Regarding the ancestry results, genetics and genealogy are related but not always identical. Genealogy is based on family records and known ancestry, while genetics analyzes inherited DNA segments. Because DNA inheritance is random, some known family backgrounds may appear in smaller percentages or may not appear prominently in ethnicity estimates. Results can also vary between companies due to differences in databases and regional classifications. Additionally, not every ancestor passes down detectable DNA over generations, even when there is documented family history from a specific region. We appreciate your honest feedback and will share it with the appropriate team as we continue working to improve both our service and customer experience. In the meantime, if you need further clarification with your ancestry reports, please reach out to us by sending us an email to [email protected] or calling our customer care team at USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!

Hello Carol! We understand your expectation and appreciate you sharing this with us. Our testing is based on genetics rather than genealogy, which means the results focus on DNA ancestry, ethnicity estimates, and genetic insights rather than identifying specific people in your family tree. Because of this, the test cannot automatically show the names of ancestors, parents, or relatives unless those individuals have also tested with us and have opted in to participate in genetic matching. Without a matching profile in our database, we are unable to identify or confirm specific family members. We understand this may not have been the outcome you were hoping for, and we appreciate your feedback regarding the expectations for the service. For any further clarification with your reports, please reach out to us by sending us an email to [email protected] or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!

Hello Katherine! We are truly sorry to hear about your experience and sincerely apologize for the frustration this has caused. We completely understand why you would be concerned when your CRI Genetics results differ significantly from both your genealogy research and other DNA tests you have taken. We also apologize if any previous interaction made you feel dismissed or unheard. Please know that genealogy and genetics are not always the same thing. Genealogy follows documented family history, such as names, locations, and family records, while genetic ancestry estimates are based on inherited DNA patterns and statistical comparisons to reference populations. Because of this, it is possible for DNA results to differ from known family history or from other testing companies, especially since each company uses different databases, population samples, and interpretation methods. For example, a family line associated with one country through records and identity may genetically overlap with neighboring populations due to centuries of migration, border changes, and population mixing. Different companies may categorize those same DNA markers differently. That said, we completely understand your concern regarding the level of difference you described, and we would genuinely like the opportunity to revisit your case and check the status of the review request that was previously submitted. Please reach out to us by sending us an email to [email protected] or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!

Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience did not meet your expectations. We always aim to provide meaningful and valuable insights, and we appreciate you letting us know your thoughts. May we kindly ask what specific information you were hoping to see in your results? Your feedback will help us better understand your expectations and improve our reports and customer experience.

Hello Roza! We’re sorry to hear that you feel this way about your results. DNA ethnicity estimates can sometimes seem unexpected or confusing because they are based on genetic comparisons, ancient migrations, and statistical modeling rather than recent family history alone. We would be glad to further review your reports and explain the results in more detail. We have also sent you an email so we can better assist you directly and look into your concerns further. Please reply to our email with any specific parts of the report that you feel do not make sense so we can review them with you.

Hi Lisa! Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations, especially regarding the import fees, return label process, turnaround expectations for Relative Finder, and your report results. We completely understand how frustrating this must feel, particularly after paying extra for expedited processing. Please note that expedited processing applies to the laboratory processing of your DNA sample and report generation. Relative Finder matching, however, takes an additional 45 days to be completed from when your ancestry reports were completed or when you opted in for genetic matching. At CRI Genetics, our main priority is your complete satisfaction, and we want to turn this experience around for you. Regarding your results, we would like to review the details associated with your account and kit registration so we can better understand what may have happened. Please reach out to us by sending us an email to [email protected] or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We truly appreciate your positive comments about our customer service team and would welcome the opportunity to further assist you and review your concerns in detail. We look forward to hearing from you and working toward a better resolution for your experience.

Hi Jeanette! Thank you so much for your kind words and thoughtful feedback! We’re delighted to hear that you appreciated the clear process, communication, privacy protections, and wide range of reports available. We truly appreciate your support and are grateful to be part of your journey!

Hello Rachelle! We’re sorry to hear about your experience. Regarding the Famous People report, the results depend on the number of famous individuals currently available in our registry that match your specific haplogroup. As for the Relative Finder, matches will only appear if genetic relatives in our database have also opted into the matching feature. We’d be happy to look into your account specifically and answer any concerns you may have. Please reach out to us directly by sending us an email to [email protected] or calling our customer care team USA 1-800-571-9216; UK +44 8002081204 so we can review your account and reports in detail and assist you further.

Hi Sheri! Thank you so much for sharing your experience! We’re thrilled to hear that you’re finding the reports both fascinating and insightful. It’s great to know that the level of detail and the ongoing updates have helped you learn more about yourself in a meaningful way. We truly appreciate your support and are glad the reports are meeting and even exceeding your expectations. If you ever have any questions or want help exploring more of your results, feel free to reach out anytime.

Hi David! Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration. We’d like to clarify that all reports included in your original purchase are fully accessible once your results are completed, and there should not be a need to make additional purchases to access what was already paid for. If anything appeared locked or unclear, we’d truly appreciate the opportunity to review your account and make sure everything is properly available to you. We also acknowledge your comments about the report layout. We’re continuously working to improve the clarity and usability of our platform, and feedback like yours is very valuable in helping us do that. If you’re open to it, please reach out with your account details by sending us an email to [email protected] or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!

Hi Natalia! Thank you for your kind feedback. We really appreciate it. We’re glad to hear you had a smooth and informative experience exploring your ancestry and health markers. It’s great to know you would recommend it, especially for beginners, as that’s exactly who we aim to make the experience accessible for. If you have any questions as you continue exploring your reports, we’re always here to help.

Hi Kim! Thank you for your feedback. We’re glad you enjoyed discovering your ancestry results and the surprises they revealed. Our reports are focused on ancestry and wellness insights rather than clinical or diagnostic genetic analysis. That’s why some traits may feel more light or familiar, as they reflect general inherited characteristics rather than medical conditions. Currently, our health reports include 100+ insights across categories such as traits, nutrition, wellness, allergies, metabolism, and diet, all aimed at helping you better understand how your DNA may influence your overall lifestyle and well-being. That said, medical DNA testing is part of our future development plans as we continue to expand and improve our services. We’d be happy to add you to our mailing list so you’ll be notified when this becomes available. Should you need further clarification with your reports, please reach out to us by sending us an email to [email protected] or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!

Hi Robert! Thank you so much for sharing your experience. We really appreciate it. We’re glad to hear that your results have been informative and even surprising in a good way. We also truly appreciate your recommendation and your feedback about the value compared to a typical ancestry breakdown. That means a lot to our team. If you have any questions as you continue exploring your reports, we’re always here to help.

Hi Lee! Thank you for your feedback, and we understand how the results can feel a bit overwhelming at first. Our reports are designed to provide detailed genetic insights, but we recognize that some sections can be complex without additional context. We appreciate your suggestion for a more simplified explanation, and we’ll be sure to share this with our team as we continue improving the user experience. In the meantime, we’d be happy to help break down your results in a clearer, more straightforward way if you’d like. Please send us a private message on this page with your email or reach out to us by sending us an email to [email protected] or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We’re here to help make your results as understandable and useful as possible.

Hello WhitneyBerry! Thank you for sharing your feedback. We’re really sorry to hear about your experience and understand your frustration. We’d like to clarify a couple of important points. All paid reports are fully activated once your test results are completed, and there should be no requirement to purchase additional credits to access what was already included in your original order. If anything appeared locked or unclear, we’d be more than happy to review your account and make sure everything you paid for is properly accessible. Regarding raw data, we understand how valuable that can be for some customers. At this time, we do not offer raw data download or upload. This decision is based on our commitment to protect your privacy and ensure the confidentiality of your DNA information, maintaining strict security standards to prevent any potential misuse or data breaches. We also take concerns about accuracy and support very seriously. If you’re open to it, we’d appreciate the opportunity to look into your results and experience in more detail so we can address your concerns directly. Please reach out to us by sending us an email to [email protected] or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!