CRI Genetics

Thank you again for taking the time to share your experience—we’re truly grateful for your feedback! We’re so glad to hear you had a positive interaction with our Customer Support team. Your kind words mean a lot to us! Regarding your health report results and maternal haplogroup concerns, we’d like to provide some helpful context. It's completely valid to have questions, and we’re here to support you every step of the way. Why Your Health Reports May Not Match What You Know 1. Environment and Lifestyle Even with a genetic predisposition, your lifestyle, diet, and environment play a big role in how those genes are actually expressed in your body. 2. Traits Are Influenced by Multiple Genes We focus on key gene markers supported by scientific research. However, many traits are impacted by a combination of genes—some of which may not yet be fully understood. 3. Genes Can Be Switched On and Off Through epigenetics, we know that genes can activate or deactivate over time due to stress, diet, and other life changes. This means that even if you have a certain gene, its effect can vary depending on how it’s expressed. We also understand your concern regarding the maternal haplogroup report. These results are based on ancient DNA markers that trace deep maternal ancestry—often spanning thousands of years. This means the origins identified may not reflect recent generations or the physical appearance of more immediate family members. That said, if you'd like us to review your maternal haplogroup results more closely or provide clarification, we’d be more than happy to help. You can reach us through any of the following: Email: [email protected] Live Chat: Available on our website Phone: 1-800-571-9216 Facebook Messenger: @CRIGenetics Thank you again for being part of the CRI Genetics community. We value your trust and look forward to assisting you further!

Hi Trish! Thank you for sharing your experience with us. We are truly sorry to hear about the confusion and frustration regarding your Relative Finder access and the additional package you purchased. I understand how disappointing it must feel to pay for something with the expectation of gaining a specific feature, only to find that access wasn’t set up as you believed it would be. We never want our customers to feel misled, and I appreciate you pointing out the challenges you faced with the consent process and feature availability. And also recognize that this isn’t the experience you were hoping for when you upgraded your package. We'd like to review your account personally to see how we can make this right and ensure you’re getting the features you expected. If you could confirm your order details, just reach out to us by sending us an email to [email protected] or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!