CRI Genetics

We're truly sorry to hear about your frustration. We completely understand how disappointing it is to be waiting for your DNA results. We'd be happy to look into your order and provide you with an update. Please send us an email, start a chat with our support team, or give us a call at your convenience. Once we verify your account, we'll be glad to review the status of your DNA test and assist you further. We appreciate your patience and look forward to helping you as quickly as possible.

Thank you for sharing your feedback. We understand that you were hoping for more information and appreciate you taking the time to let us know. Please feel free to reach out to us by email, chat, or phone. Our team will be happy to help provide clarification and support. We look forward to assisting you!

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience has been disappointing, and we understand how frustrating that must be. Your concerns are important to us, and we'd genuinely appreciate the opportunity to make things right. If there's anything that remains unresolved, please don't hesitate to contact us by email, phone, or live chat. We'll be happy to review your concerns, answer your questions, and work with you toward a resolution.

Thank you for sharing your thoughts. May we ask what led you to look for a different site? Your feedback is important to us and will help us better understand your experience. If there are any concerns or questions about your account, results, or service that we can assist with, please let us know. We’d be happy to help address them and explore how we can better support you.

Thank you for taking the time to share your feedback. We truly appreciate your comments and value the opportunity to assist you. If you have any questions about your results or the features included with your package, we invite you to reach out to us by email, live chat, or phone. Our team will be happy to review everything that's included with your package, explain your reports in detail, and help you get the most out of your DNA results. Our ancestry reports provide a research-grade estimation of your Biogeographical Ancestry with a confidence level of over 90%, which is among the highest standards in the industry. If there's anything you'd like us to clarify or explore further, we're here to help and would be delighted to guide you through your results.

Thank you so much for your kind feedback! We're glad we could help clarify your results and make everything easier to understand. If you ever have more questions about your DNA reports or need assistance in the future, please don't hesitate to reach out. We're always happy to help!

Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience did not meet your expectations, and we understand how disappointing it can be when results or available reports differ from what you anticipated. We want to assure you that CRI Genetics is a legitimate company, and we are committed to providing customers with meaningful genetic insights based on their DNA analysis. We understand your concerns regarding report availability, locked content, and the information included in your package. Our goal is to provide clear details about the features and inclusions available with each product. As listed on the order page, the Health and Wellness Reports include: Allergy Reports Metabolism Reports Nutrition Reports Weight Loss Reports Wellness Reports Unique Trait Reports Energy Reports Our ancestry reports provide a research-grade estimation of your BioGeographical Ancestry with a confidence level of over 90%, reflecting our commitment to providing scientifically supported insights. Regarding your concern about red hair results, the expression of red hair is influenced by genetics and is not always determined simply by whether a parent or child has red hair. The gene associated with red hair is typically recessive, meaning a person generally needs two copies of certain variants of the MC1R gene for red hair to be expressed. Even if both parents carry a red hair-associated variant, it does not guarantee that every child will have red hair. A child may inherit the variant and carry it without visibly expressing the trait. This means red hair can appear unexpectedly in families after generations without anyone having visible red hair. Your DNA results may indicate that you carry genetic variants associated with red hair, even if the trait is not expressed in you. These variants may potentially be passed to future generations and may be expressed in descendants depending on the combination of variants they inherit. We’re also sorry to hear about your concerns regarding the refund process. We understand the importance of having clear information about refund eligibility and policies. You may review our refund policy here: https://www.crigenetics.com/faq We truly appreciate you sharing your experience. Your feedback helps us identify opportunities to improve and provide a better customer experience. If you have any additional questions or would like us to review your results with you, please feel free to reach out through email, chat, or phone. Our team would be happy to assist. Thank you again for taking the time to share your feedback.

Thank you for taking the time to share your feedback. We’re sorry to hear that your results did not align with your expectations and understand why this would be concerning, especially when comparing them with your parents’ results. We want to assure you that CRI Genetics is a legitimate company, and our reports are based on the analysis of your own DNA sample. Our ancestry reports provide a research-grade estimation of your BioGeographical Ancestry with a confidence level of over 90%, which is one of the highest standards available in the market. Genetic ancestry results can sometimes vary between testing companies because each company may use different reference populations, databases, algorithms, and methods for analyzing DNA. We would appreciate the opportunity to review your results with you and help explain the findings, including any ancestry groups that may appear unexpected. Our team would be happy to assist through email, chat, or phone—whichever is most convenient for you. Thank you again for sharing your concerns. We value your feedback and would like the opportunity to help provide more clarity about your results.

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. We want to assure you that CRI Genetics is a legitimate company, and we are committed to providing our customers with reliable genetic insights and a quality experience. We’d also like to clarify that our reports are not simply general information that applies to anyone. Our ancestry reports are based on the analysis of your own DNA sample and provide a research-grade estimation of your BioGeographical Ancestry with a confidence level of over 90%. This represents one of the highest standards available in the market and is designed to provide personalized insights based on your unique genetic profile. We would appreciate the opportunity to better understand your experience, answer any questions you may have, and provide further clarification regarding your results. Please feel free to reach out to us through email, chat, or phone at your convenience. Our team would be happy to assist and address any concerns you may have. Thank you again for sharing your feedback. We value the opportunity to support you.

Thank you for sharing your feedback. We appreciate the opportunity to address your concerns. To help us better understand your situation, please reach out to us by email, chat, or phone so we can review your account together. If you've previously contacted us, please let us know whether you had the opportunity to reply to our follow-up email. In many cases, we send a follow-up to confirm how you'd like to proceed, and we wait for your response before making any changes to an account or subscription. Regarding Relative Finder, a sample profile may temporarily appear while your matches are being processed. This processing can take up to 45 days, after which your actual DNA matches are displayed. We're committed to reviewing your account carefully, answering any questions you may have, and working with you to find the best possible resolution. We look forward to assisting you.

Thank you for taking the time to share your feedback. We’re glad to hear that you found the process easy and that our communication throughout your experience was helpful. Regarding your suggestion about allowing family connections to access all DNA data, we understand how valuable it can be to share genetic information with loved ones and explore family connections. Currently, DNA data access is available through CRI Genetics and with individuals who have provided consent to share their information. This helps us protect our customers’ privacy and ensure that each person has control over how their genetic information is used and shared. Genetic data is highly personal, and maintaining consent-based access allows us to respect each customer’s privacy preferences while still providing opportunities for connections among those who choose to participate. We truly appreciate your feedback and will share your suggestion with the appropriate team as we continue looking for ways to improve the customer experience. Thank you again for your support and for being part of the CRI Genetics community

Thank you for reaching out and sharing your experience. We understand how frustrating it can be to encounter issues while trying to register your kit, especially after you’ve already invested in your DNA testing journey. We're here to help and make sure we address your concerns. We’d like to clarify that our customer support chat is available free of charge, and you do not need to pay an additional fee to receive assistance from our team. We’d be happy to help you resolve the registration issue. Please feel free to continue chatting with us, send us an email or call us—whichever option is most convenient for you. We truly value you as a CRI Genetics customer and appreciate the opportunity to assist you. Our goal is to help you successfully register your kit and continue your DNA testing experience. We look forward to helping you.

Thank you for taking the time to share your feedback. We're truly sorry to hear that your results did not meet your expectations. We understand how concerning it can be when your ancestry report doesn't seem to align with your family history. We want to assure you that we are a legitimate company, and we take the accuracy and quality of our reports very seriously. Our ancestry reports provide a research-grade estimate of your biogeographical ancestry with a confidence level of over 90%, which is among the highest standards in the industry. We'd truly appreciate the opportunity to review your results with you and better understand your concerns. Please feel free to send us an email, start a chat with us, or give us a call—our team will be happy to take a closer look at your report, answer your questions, and discuss your results in more detail. Your feedback is important to us, and we appreciate the opportunity to assist you. We look forward to hearing from you and helping in any way we can.

Thank you for sharing your feedback. We're sorry to hear that your results left you with more questions than answers. We understand that you were hoping to see a detailed breakdown of your maternal and paternal ancestry. Regarding the maternal and paternal breakdown, our ancestry estimates are generated by analyzing your DNA as a whole. We cannot reliably determine which portions of your ancestry were inherited from your mother's side versus your father's side. To ensure the accuracy of your results, we do not separate ancestry by parent when the available data cannot support it with confidence. Please send us a chat, email, or give us a call at your convenience so we can look over your account, answer your questions, and explain your reports in greater detail. We're committed to helping you better understand your reports. We look forward to hearing from you and assisting you further.

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience hasn't met your expectations. We understand how frustrating it can be when things aren't as clear or seamless as you expected. We want to assure you that CRI Genetics is a legitimate company committed to providing quality DNA testing services and supporting our customers every step of the way. We value your trust and would appreciate the opportunity to address your concerns. Please send us an email, start a chat with us, or give us a call at your convenience so we can review your membership, explain your membership benefits, and address any questions you may have about your reports or account. Our team is committed to finding the best possible solution and ensuring you receive the value you expect from your membership. Thank you for giving us the opportunity to assist you. We look forward to hearing from you soon!

Hi Grace! Thank you for sharing your experience with us! We’re so glad to hear that the reports helped you gain new insights into both your wellness and maternal ancestry. It’s wonderful that the additional reports gave you a deeper understanding of your DNA journey and helped you explore those connections. We truly appreciate you being part of CRI Genetics! Don't hesitate to reach out to us should you have any concerns.

Thank you for your feedback—we understand your concern. We do offer one-time packages, but we also have subscription options available that provide ongoing access and updates once your initial reports are completed. This allows you to continue receiving new or additional insights as more features and data become available over time.

Thank you for taking the time to share your feedback—we truly appreciate it. Regarding your ancestry results, we prioritize accuracy over excessive precision. The regional breakdowns we provide are carefully selected to maintain a 90%+ accuracy rate, which ensures the most reliable interpretation of your DNA based on current reference data. We understand the desire for more granular detail, and we are continuously working on expanding and improving our regional breakdowns. When new, more specific categories become available, we’ll be sure to notify customers. As for Relative Finder, this feature is typically included as part of our 1-year subscription, which provides access to all available reports and tools during the membership period. If you’re unsure about what is included in your specific package or whether any promotions apply to your account, please feel free to reach out to us via email, chat, or phone so we can review your account details and assist you directly. We appreciate your feedback, and it helps us continue improving both our services and customer experience.

Thank you for taking the time to share your feedback with us. We truly appreciate hearing your thoughts and value your input. At CRI Genetics, we value accuracy over precision, and our selected regions allow us to maintain a 90%+ accuracy rate in our ancestry reports. We are continually working to improve our offerings and plan to provide further breakdowns in future updates. You will be notified once new features become available. We completely understand your concern regarding marketing emails. If you ever prefer not to receive promotional communications, you can easily unsubscribe at any time.