their customer support is awesome
their customer support is awesome, they solved all the mistakes were made in the label/results immediately, and in very professional matter if you ask me. 90% of the "health" results were completely opposite of what is actually true. my main issue would be that the maternal haplo (and the reason i took the test in the fist place), is completely off. It showed that my Great grandma was (way) East Asian, and i met her, she was not... also, the chart for the "recent analysis" is well made and easily understandably, the maternal haplo, is not (in my opinion).
Thank you again for taking the time to share your experience—we’re truly grateful for your feedback! We’re so glad to hear you had a positive interaction with our Customer Support team. Your kind words mean a lot to us! Regarding your health report results and maternal haplogroup concerns, we’d like to provide some helpful context. It's completely valid to have questions, and we’re here to support you every step of the way. Why Your Health Reports May Not Match What You Know 1. Environment and Lifestyle Even with a genetic predisposition, your lifestyle, diet, and environment play a big role in how those genes are actually expressed in your body. 2. Traits Are Influenced by Multiple Genes We focus on key gene markers supported by scientific research. However, many traits are impacted by a combination of genes—some of which may not yet be fully understood. 3. Genes Can Be Switched On and Off Through epigenetics, we know that genes can activate or deactivate over time due to stress, diet, and other life changes. This means that even if you have a certain gene, its effect can vary depending on how it’s expressed. We also understand your concern regarding the maternal haplogroup report. These results are based on ancient DNA markers that trace deep maternal ancestry—often spanning thousands of years. This means the origins identified may not reflect recent generations or the physical appearance of more immediate family members. That said, if you'd like us to review your maternal haplogroup results more closely or provide clarification, we’d be more than happy to help. You can reach us through any of the following: Email: [email protected] Live Chat: Available on our website Phone: 1-800-571-9216 Facebook Messenger: @CRIGenetics Thank you again for being part of the CRI Genetics community. We value your trust and look forward to assisting you further!