Hi Randy,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
Hi Kenneth,
Thank you for reaching out and for bringing this to our attention.
We’d like to clarify that we are CUPIDS. If you wish to place an order with us, you can do so directly through our official website: https://www.cupids.com/.
If you have any questions or need assistance with your order, please feel free to let us know—we’re happy to help!
Kind regards,
Cupids’ Customer Support Team
Hi Matthew,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We acknowledge your concern regarding an order placed. To clarify, once an order reaches the payment stage and the transaction is successfully processed, our system records it as a completed order. This means all the required steps in the checkout process were finalized, including payment authorization and confirmation.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
Hi Amanda,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We’re truly sorry to hear about your recent experience and understand how you've felt, especially after reaching out multiple times regarding a defective item.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
Hi Jason,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We’re truly sorry to hear that Hypnosis 3.0 did not meet your expectations and that you haven’t had the experience you were hoping for.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
Hi Tony,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We sincerely apologize if the product did not meet your expectations and for any confusion regarding the subscription. This is certainly not the experience we want for our customers. Please know that we take your concerns seriously, especially regarding product satisfaction and order transparency.
We are committed to helping resolve your concern and would be happy to assist you further.
Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
Hi Ed,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We truly understand how you've felt regarding the amount charged to your order. Please be assured that this is not the experience we want any of our customers to have.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
Hi David,
Thank you for taking the time to share your experience with us. We truly appreciate your kind words!
We're glad to hear that our team was able to respond quickly and help resolve the ordering issue for you. Providing fast and helpful support is something we always strive for, so it's great to know that it made a positive difference in your experience.
It's also wonderful to hear that you're enjoying the scents and that your gift was a hit as well. We're especially happy that Ignite has become your favorite and that both you and your buddy’s girlfriends love the fragrance.
Your support and feedback mean a lot to us, and we're grateful to have customers like you.
Thanks again for your kind words and for being part of our community!
Kind regards,
Cupids’ Customer Support Team
Hi Mark,
Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and are thrilled to hear that your experience was a positive one.
It’s always our goal to provide excellent service, and knowing that we were able to make your experience great means a lot to our team. We look forward to serving you again in the future and continuing to exceed your expectations.
Thanks once again for your support!
Kind regards,
Cupids’ Customer Support Team
Hi Aaron,
Thank you so much for your fantastic feedback! We're truly delighted to hear that you're happy with your purchase.
We appreciate you mentioning the initial issues, and we're especially glad to know that our customer service team was able to assist you promptly and make things right. Providing quick and helpful support is always our priority.
It means a lot to us that you plan on coming back once you run out — we’ll be more than happy to serve you again!
Thank you again for your support and trust.
Kind regards,
Cupids’ Customer Support Team
Hi Alan,
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with us.
It means a lot to hear that you’ve been receiving your orders quickly and that you’re happy with our service. We’re always committed to making sure every order gets to our customers as smoothly and promptly as possible.
We’re excited to serve you again soon! Whenever you're ready to place your next order, we’ll be here and happy to assist you every step of the way.
Thanks again for your continued support.
Kind regards,
Cupids’ Customer Support Team
Hi Daniel,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
Hi Jasen,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
We truly understand your concern regarding the shipment of your order. As we've checked, it shows that a replacement was already processed for your order.
We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
Hi Brian,
Thank you for sharing your honest feedback with us.
We’re grateful that you gave us the opportunity to review the situation and make it right. While we regret that it took time to fully resolve, we’re glad we were able to resolve and issue your refund in the end.
Your feedback is truly important to us, as it helps us identify areas where we need to improve. We are continuously working to ensure smoother transactions and better service moving forward.
If there is anything further we can assist you with, please don’t hesitate to let us know. We appreciate your time and your patience.
Kind regards,
Cupids’ Customer Support Team
Hi Jan,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Kindly note that our system processes and charges based solely on the details provided during checkout.
Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
Hi Eric,
We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns.
We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you.
Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right.
Kind regards,
Cupids’ Customer Support Team
Hi Matthew,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
Hi Jeremiah,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We understand your concern and appreciate you being honest about how you feel regarding our products.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
Hi Roberto,
Thank you so much for taking the time to share your experience! We truly appreciate your kind words and are thrilled to hear that you were happy with our discount prices and that our team was able to resolve the issue with your order quickly.
At Cupids, we always strive to ensure our customers have a smooth and positive shopping experience, and your feedback reassures us that we’re on the right track.
We’re grateful for your trust and look forward to serving you again in the future!
Kind regards,
Cupids’ Customer Support Team
Hi Michael,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We understand your concern and appreciate you being honest about how you feel regarding our advertisements and your results with the product.
We’re sorry to hear that the experience did not meet your expectations. Everyone’s experience can vary, and we understand how you've felt.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
