Cyclopure

HI John, your results were sent to you on July 21 coming from the email address [email protected]. Perhaps they ended up in spam. We received your sample on 7/8, so your turn around time was 9 business days. I've forwarded the report again. If you have a minute please confirm receipt. Thank you!

Peter, apologies for the confusion and inconvenience. As we discussed by phone, this occurred because the Water Test Kit Pro was purchased on eBay. The original purchaser (your seller) bought multiple kits; the customer record, barcodes, and test kit data all remained in our system under the original purchaser. There are several reasons why you should always, and only, purchase test kits directly from Cyclopure. First, is to ensure that all information for tracking your sample is tied to the name and address provided on the order. Second, when buying from a third party (which is not authorized by Cyclopure), you do not know if the test kit has been handled properly, possibly opened and exposed to some kind of contamination. Direct chain of custody between you and Cyclopure is broken. Because of these problems, we sent you a replacement kit at no charge. It is a cautionary tale … test products should always be purchased from the authorized vendor and not on secondary platforms like eBay.

Hello John - We moved to larger lab space in December 2024. We announced the move for several months via email and on the website. My guess is you used the old return label that came with your purchase almost two years ago. Plesae write to us at [email protected] and we will be happy to email you an updated prepaid return label. We answer the phone at 312-639-5009 if you have any further questions. Thank you!

Hi Bear, Your results were sent to this email address on June 30, 2026, at 10:01 AM coming from the address [email protected]. Could they have ended up in spam? Your test was analyzed within 8 business days. I will send again from my personal work email address.  If you have a minute, please confirm receipt. Thank you!

Hi Zach - We appreciate your review. Thank you! We wanted to clarify that we received your sample back at our lab on 6/12. We provide results within 10-14 BUSINESS DAYS. Your results were in your inbox within 9 business days.