Most reviewers were let down by their experience overall. Customers complained that the products were of extremely poor quality, arriving damaged, looking nothing like the advertised items, and featuring broken parts right away. Many buyers also noted that the ordered items were significantly smaller than expected and not true to size.
Some reviewers were concerned about discrepancies regarding the products' manufacturing origin and overseas shipping. Consumers additionally struggled with the difficult return process, facing extremely high shipping costs and receiving very tiny refund offers instead of proper financial compensation.
I bought a pair of black riding boots. I got sent a pair of half ankle shoes. Not what I ordered. When I finally got in contact with them, they told me they didn’t make 11 in that riding boots so they sent me what I got instead of refusing sale. They then wanted to give me three dollars off and keep the boots then five dollars off and keep the boots. Finally said I want them totally refunded. They said the money that it cost to send back to China would be very expensive. They are a rip off company and shouldn’t be doing business in the USA.
Terrible service.
They sent the wrong shoes then refused to accept it was their fault or offer a full refund. They offered me $3 refund to keep the things!
Rip off!
One Star is TWO too many!!! This is a Chinese scam company!!!! I ordered two (2) pair of shoes in the normal size I have worn for years. When the came in, the were not close to the right size. I contacted them about returning, and all they did was offer me a a 10% discount ($7.10) and I keep the shoes (that don't come close to fitting). After several more emails, they tell me that I would have to pay to ship them to China !!!! and warn me that most shipments get lost, so it would be better to take their 10% offer. Several emails later, they tell me again to ship to China, and if they receive them, they will refund me. The cost to ship them to China is more than the cost of the shoes!!! I also contacted the Better Business Bureau about them, and after a month, BBB told me that Dallader would not respond to them after several tries (I guess I should have known better with BBB being a government entity) Their site shows they are located in the US (probably have a store front) and that the shoes are US made - wrong!!! Do not fall for this Chinese scam company. Learn from my mistake.
I bought 2 pairs of shoes that were supposed to come with 3 pairs of sox each shoe. No socks arrived and no amount of pleading with them produces any socks, The shoes are OK but couls have bought the same from elsewhere at a much cheaper price, the socks were the persuader. No, I would never buy from them again nor give them any recommendation.
THEY SENT ME SHOES THAT I COULD NOT PUT MY FEET INTO. THEY SAID SORRY ABOUT THAT. Could you send them back at my cost of 20 dollars? THAT IS UNACCEPTABLE. THEY WOULD REPLACE THEM, BUT IF THIS 11 1/2 WIDE WOULDN'T WORK, I GUESS THE NEXT ONE WOULDN'T FIT EITHER. NO THANKS. I'LL GIVE THEM TO GOODWILL. I DON'T BELIEVE THEY SHOULD BE ALLOWED TO SELL ANY PRODUCT ONLINE.
If 0 stars were available, I would give it. Do not believe the return policy! They sent shoes that were supposed to be size 11, probably were size 9 1/2. I asked to return them. They said "Give them to a family member and buy the right size". The next email they offered a discount of 10% to buy another pair. The next they offered to give me a $3 rebate if I would keep them. The next was $5, the next was $8. They said it would be $20 to send them back - had to go to China. I sent them back, hoping for a refund of the price of the shoes - it cost over $32 to send them back - who knows if I will ever get a refund of the $49 I paid for the shoes? Although the shoes looked beautiful, they felt like they cut my circulation to my foot when I tried them on. Buy American, or at least an honest, trustworthy company! I went to school and paid the tuition! Never again. Their last letter.
Hi dear customer
Sorry to bring you a bad shopping experience
We want to do our best to help you resolve this issue
You can return the product. We will provide a full refund when we receive the product (according to the return policy, you need to ensure that the product is in the same condition as when you received it, shipping costs are at your expense. (You may need to pay return duties and bear the risk of package loss.)
Here is our return and refund policy: To be eligible for a return, your item must be unused and in the same condition you received it
This is the return address: Room 205, Building E, No. 4, Huaide South Road, Fuyong, Fuyong Street, Baoan District, Shenzhen City, Guangdong Province (Mingxi Pioneer Park)
Country: China
City: Shenzhen
Province: Guangdong
Postal code: 518103
Tel: 18923408246
Kindly Reminder: The address on the package is not our returning address, do never send the package to that address, or we will not be responsible for the loss.
When you return a product, please provide us with the tracking number. We will refund you after receiving the package
We are sorry again
best wishes
Customer service team
My husband ordered shoes from this company and even though they say they have a good return policy they are doing everything they can to not let him return the shoes. They hurt his feet even though he ordered the right size. What a scam company they are.
I will never purchase from this company again ,first off shoes are cheap but must important they don't fit you have to order a size larger than your normal size, if you want to send them back but it will cost you twenty dollars and they will offer you Three dollars no promises of total refund or exchange
Ordered a pair of motorcycle boots, waited 3 weeks and were not the boots I ordered. Their shit customer service said it was my fault because I ordered dress boots. Their attitude was disgusting and I cannot return them. These conmen are just scammers and thieves. If only I could give minus 10 stars I would!
Crap. Complete crap, and way too small, and very cheap. Do not oder from this company. 48 dollar crap and they say they will give 3 dollar refund, then 8 dollar refund. I went to UPS to return will cost 4 x's as much to return.
DO NOT BUY FROM THESE SCAMMERS! They send you the wrong size. When you notify them , all you get are generic emails. First, they want photos. Then they will offer you $3 and keep the item. Then $8 . They tell you to return at a cost of $20.
After weeks of trying to get my £50 back I have given up. Now I have a pair of poor quality boots that don't fit. KEEP AWAY FROM THESE SCAMMERS!!
I recommend everyone not to fall into this trap. These people are thieves and scammers. I see people who say they received the product they ordered, but that's a lie. What they're doing is stealing people's money. I was robbed and then you have no way to complain. If there was a way to give it a -10 rating, these thieves would take it.
I ordered 2 pairs of shoes. One pair I got was not what I ordered. The other pair I don’t believe matches what was advertised but regardless, the quality was certainly subpar. Then I tried to return them and get a refund. I got a string of emails try to convince me to keep them. They first said it was $20 return fee. Then they offered me $3 and I keep the shoes, then $8 and I keep them. Finally, after several emails. It’s ok fine, return them but the shipping cost is on you.. to China.. and there is still a $20 return penalty. And nothing until they are received. At this point I’m sure the answer will always be they were never received and I’ll get nothing. This is a TERRIBLE company to deal with. You should NEVER buy from them EVER!!!
Ordered Size 9 shoes. Shoes delivered had no size markings on them but were clearly much smaller and would not fit. They were also very low quality and nowhere near near worth $39.99. After stating this clearly in my first email, they asked for more information. After a second round, they simply told me I would have to spend half as much as I paid for the shoes to mail them back to China before they decided whether they could refund my money and that a better suggestion would be to give them to a friend with smaller feet. Seriously.
Shoes do not have a size on them. They don't feet right and hut my feet. when I wanted to return them they offered me $3 to keep them the $5 then $8. when I tried to ship them back it was going to cost $60. I though them in the trash. Their garentee is garbage. DO NOT ORDER FROM THESE PEOPLE. Total scam.
Arch support so aggressive it should pay child support.Hiked Zion Narrows in wet boots for 2 days – tread pattern still looks brand new. Flat foot gang, we eating good!
Took 4 - 5 weeks to turn up. When they did I put them on and thought, “very light, quite comfy, happy camper”. 3rd time on the feet the lace loops detached from the left boot. Contacted their “Brilliant reliable” customer service team. I received a reply saying thank you, the problem has been rectified with the manufacturer. I thought…. Oooooo.. K, how does that help me, sitting here with 50 quid’s worth of useless rubber & canvass! Anyway, needless to say these scammers have gone dark and silent.
STAY AWAY FROM DALLADER. I have read practically all reviews, from various social platforms, and based on that your chances of getting anything resembling what you’re expecting is probably around 10%.
It has taken nearly a month to post this review because I foolishly thought I might hear something positive from them but no.
Good luck everyone
I tried to return 2 pairs of shoes and pay the shipping
I tried to return 2 pairs of shoes. They say the have no hassle returns. They refused to give me a return address where to send the shoes and I am willing to pay for the shipping. Emailed them 4 times. Now I get NO response.
1st pair, great. Second pair, 5 minutes feet hurt. They were 2 different sizes. Things poking me. Wouldn't stand behind it. Blamed me for ordering wrong size. Wanted me to pay for shipping both ways to "fix" issues. Their best offer was $5 dollar check and i keep unwearable "pair" of boots. They said that's the best they can offer and gave me 48hrs to take it or leave it. Customer service trained in divert deny and assume no fault. Won't buy again and no one else should
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