Most reviewers were let down by their experience overall. Customers complained that the products were of extremely poor quality, arriving damaged, looking nothing like the advertised items, and featuring broken parts right away. Many buyers also noted that the ordered items were significantly smaller than expected and not true to size.
Some reviewers were concerned about discrepancies regarding the products' manufacturing origin and overseas shipping. Consumers additionally struggled with the difficult return process, facing extremely high shipping costs and receiving very tiny refund offers instead of proper financial compensation.
Ordered extra wide shoes, received regular shoes . Also recieved wrong color shoes. Requested to return or an exchange, have been going back and forth with them only to be offered a10% discount on a reorder. No address for return given. Worst people to do business with.
I echo Marie Neiman & so many others on this site. DON’T WASTE YOUR MONEY! Order wide shoe, but want was received, I can not get my foot into. Been told I had to pay $20 to return shoes to China; been offered 10% off my next order; and best yet, they would give me $3 and let me keep the shoes. It is obvious, they do not honor their 100% refund policy. DO NOT ORDER FROM THESE SCAMMERS!
Alan W. Lee
The shoes were nowhere near the size they were supposed to be. I couldn't get my foot even in enough to try and force it in. Took several days to get any response from them only to be told it was my fault for ordering the wrong size and it would cost $20 to ship them back to China.
Misleading and very poor customer service.
Shoes must be returned to China, at customers expense. My order was $80, return from Detroit, MI area was $62.35
Quality is terrible, fit is awful.
Sent the wrong size. After email exchanges, they will not honour any returns and will not give a refund or exchange. They say give them to a family member who wears that size!
Buy it for the arch support, keep it for the tank-like durability. Survived monsoons in Thailand and still look fresh. Flat foot warriors, this is your armor.
Shoes are made and manufactured in China, which isn't mentioned anywhere, so poor quality and craftsmanship also it took over a month just to receive this crap product don't waste your money
Ordered a pair of shoes which arrived but are impossible to get on my feet - opening between heel and tongue to small and no elasticity. Will try and refund through PayPal as the supplier not interested
Ordered a pair of orthopedic shoes. Size sent were so small that I could not even get my foot into them!
I contacted 'Dallader" customer service and was advised that it will cost me over $20 to send them back to China. Advised that I give them to a friend or family member.
I responded that, No, I needed a full refund, paste n copied thier 100% refund policy. Was then offered a 3%refund with No return address offered for the 3rd time....
Now, several days have gone bye and think that they have simply blocked my email address. They are a TOTAL SCAM!!!
Ordered 2 pairs of shoes. Received 1 pair the correct size, 1 pair WAY too small. Sent a request for correct order and Dallader said that I could donate the shoes to charity. It was too expensive to return the shoes to receive the correct size
I sent a photo showing the two different size shoes and the original order for both pairs the same size!
I copy Mr. Ernesto Garcia's review because it happened exactly the same to me:
"Ordered extra wide shoes, received regular shoes of the poorest quality. Requested to return, have been going back and forth with these scammers about 10% discount on a reorder. No address for return given. We'll be contacting the credit card company to get our money back. Horrible shoes, horrible company without a clue about customer service.
Ordered extra wide shoes, received regular shoes of the poorest quality. Requested to return, have been going back and forth with these scammers about 10% discount on a reorder. No address for return given. We'll be contacting the credit card company to get our money back. Horrible shoes, horrible company without a clue about customer service.