DebtBlue

We're very sorry to read about your experience and understand why you feel frustrated. We take concerns like yours seriously, especially when they involve expectations around the settlement process and legal action from a creditor. Because we aren't able to identify your account from your review, we'd appreciate the opportunity to look into what happened and review your concerns in detail. Please email your full name and any account information you're comfortable sharing to [email protected] so we can research your account and work with you toward a resolution. We appreciate you bringing this to our attention and hope to have the opportunity to speak with you directly.

Thank you for sharing your feedback. We're very sorry to hear about your experience and understand how concerning it would be to feel that your concerns have gone unanswered, especially after receiving a notice regarding your legal representation. We take situations like this very seriously. Your feedback has already been escalated, and we have initiated a thorough review of your account to better understand what occurred. Our team will be looking into your concerns regarding communication, the transition from your previous program, and the notice you received so we can determine the appropriate next steps. We appreciate you bringing this to our attention and would welcome the opportunity to speak with you directly. Please contact our Client Success team at your earliest convenience, or reply with your preferred contact information so we can reach out to you and work toward a resolution. Thank you for giving us the opportunity to review your concerns.

We’re sorry to hear you feel frustrated. We have honored your request to be placed on our do-not-contact list and have documented that status in our system. Please note that mailed offers can sometimes take time to fully stop due to processing and delivery timelines already in progress. We certainly never intend to cause distress, and we apologize for the inconvenience. We wish you all the best moving forward.

Thank you, Patricia, for the wonderful review. We appreciate you taking the time to share.

Hi — I'm very sorry you had this experience. We take payment issues seriously and want to fix this right away. Please send your first and last name and the phone number associated with your account to [email protected], and include the best time to reach you. We’ll investigate immediately and get this resolved. Thank you for letting us know.

We deeply cherish your feedback about Melissa Rice being extremely friendly, hopeful, and knowledgeable. We appreciate your trust.

We are elated to hear about your positive experience! Thank you for recognizing our team's professionalism and timely responses.

Thank you so much for the wonderful review, Sonja! It is highly appreciated.

Your review is appreciated. We're glad our team member was helpful and connected you with supervisor Jada for assistance.

We are privileged to hear Ms. Teneshia provided pleasant, professional service. Thank you for recognizing her quick response and expertise.

Thank you for the wonderful review, Patricia! We appreciate you!

We are thrilled to hear Mariana solved every issue and provided such helpful, educated support during your challenging time.

Thank you for your wonderful feedback about your knowledgeable agent. We're pleased they answered all your questions professionally.

Thank you, Michael, for your fantastic feedback! It is highly appreciated.

Thank you for your review! Mariana G and our team appreciate your kind words about our effective service.

Thank you for taking the time to share your fantastic feedback, Beverly. It is highly appreciated.

Thank you for your wonderful review, Eric. We are thrilled your rep was able to solve your problem.

Thank you, Blaine, for sharing your wonderful feedback. It is highly appreciated.

We are thrilled Carmen was able to put your mind at ease. Thank you for taking the time to share your review of her service.

Thank you so much for the positive feedback. It is highly appreciated!