Discountdressshop

Thank you for taking the time to share your feedback. We’re sorry to hear about the confusion regarding the inventory status of the item you were interested in. Occasionally, inventory can change quickly as orders are placed, which may result in an item showing as available when it has just sold out. When that happens, we do our best to offer alternative options to help customers still find something they may like. We do appreciate your patience and are glad to hear that your order was delivered on time. Your feedback is valuable and helps us continue improving the shopping experience for our customers.

Thank you so much for the amazing feedback! We’re honored that you trusted us to help with your daughter’s cotillion gown. Providing responsive service and clear communication is very important to us, and we’re so glad you had a positive experience. We’re thrilled you love the dress and look forward to serving you again in the future!

Thank you so much for your review! We’re delighted to hear that your order arrived on time and that the exchange process was easy. We’re also glad you’re enjoying the beautiful Hosanna Design styles. We truly appreciate your support!

Thank you for taking the time to share your feedback. We’re glad to hear that you found our customer service responsive and helpful. We understand that our return policy may not work for everyone, and we always aim to clearly communicate that returns are eligible for store credit rather than refunds. We appreciate your understanding and thank you for your support.

Thank you for your kind words during such a difficult time. We’re truly sorry we didn’t have your original choice available, but we’re grateful we could help you find another dress in time. Jeremy will be touched to hear your appreciation. Our heartfelt condolences go out to you and your family.

Thank you, Ivory, for choosing our company for your outfit set needs. We appreciate you as a repeat customer and look forward to helping you out in the future. (PS: thank you for the compliment)

Thank you for taking the time to share your experience. We’re truly sorry for the frustration you encountered with your dress order and appreciate you bringing this to our attention. Our return policy does state that wedding gowns are final sale due to their special occasion nature, but we do allow for exceptions if an issue is reported within 24 hours of delivery. This policy is in place to ensure prompt resolution in the rare event that an item arrives damaged or incorrect, and we do our best to make accommodations when possible. We’re glad we were able to resolve the situation by sending you a replacement dress in a larger size, and we’re happy to hear you appreciated that gesture. Regarding sizing, we agree it’s extremely important to review the measurement chart carefully before ordering, as formal wear sizing can vary significantly from everyday clothing. We value your feedback and will continue working to improve both our service and communication around our policies. Thank you again, and we wish you all the best.

Thank you, Elaine for your feedback on the women's suit (5532) you ordered from us. We appreciate repeat customers as yourself and look forward to providing you another beautiful outfit set in the future.

Thank you, DeAnna, for taking a moment to share your experience with us. So glad you were able to get the dress you wanted and that we were able to help you out! Always here for you!

Thank you, Carmen for sharing your experience with our company and that the dress you were happy with the quality of the dress you received! Come visit us again soon!

Thank you, Lorrie, for taking a moment to share your experience with us. Blessed to hear that the size was perfect for you, the material met your expectations and that you received so many compliments on a dress you ordered from us! We hope you come visit us again for your dress needs.

Thank you, Solmarie, for the "shout out"! You have been extremely generous with your kind words in another review, which it has been my pleasure to help you. Look forward to helping you again in the future!

Thank you, Gilney, for your short, but sweet review on the two formal dresses you ordered from us. Hope you come back and visit us again soon.

Thank you, Candice, for your short but complimentary review on the formal dress you ordered from us. Come visit us again soon!

Thank you, Georgia, for trusting us all the way from the Outback! We appreciate our international customers and are happy to hear you found a great deal through us and that you were happy with our service. Please visit us again soon!

Thank you, Mela, for placing your trust in us all the way from Europe. We are a US company, and we always appreciate international customers! Please visit us again soon!

Upon reviewing your account, your package was delivered on September 12, 2024. As per our return policy, once a package has been delivered, customers have 24 hours to notify us of any issues with their dress. We received your phone call on September 20, which was 8 days after it had been delivered. Unfortunately, we work in an industry where customers have worn a dress and damaged it, only to try and return it claiming there was damage to it. This is why we have a 24 hour notification policy should there be any issues with dresses that are received. We are happy to assistance our customers as long as they adhere to our policies that have been set in place.

Upon reviewing your account, your package was delivered on September 12, 2024. As per our return policy, once a package has been delivered, customers have 24 hours to notify us of any issues with their dress. We received your phone call on September 20, which was 8 days after it had been delivered. Unfortunately, we work in an industry where customers have worn a dress and damaged it, only to try and return it claiming there was damage to it. This is why we have a 24 hour notification policy should there be any issues with dresses that are received. We are happy to assistance our customers as long as they adhere to our policies that have been set in place.

Thank you, Caberia for coming back as a repeat customer and finding another beautiful dress for your wardrobe! We look forward to seeing you again!

To be very honest this isn't going to be your normal reply. As a business, it can be very frustrating to receive such negative comments and false claims about "hidden fees" and "swindling customers" by someone who is simply venting about an issue they have. The majority of times it has do with their lack of reading the "fine print" which is clearly stated in our return policy. But they end up blaming the business for their lack of due diligence and now the business receives a 1-star and because it's Trustpilot, there is nothing we can do about it. ~ A frustrated business owner