We're so happy to hear that our bonnet stays secure and comfortable, even with a lot of movement during sleep! It's wonderful that your hair is much less tangled in the morning. Thank you, Mila!
Hi Claire, we are so thrilled to hear how much you're loving your sets and that they've become your go-to! It's wonderful to know that our quality has met your expectations. We're also delighted that we could resolve the issue with your top quickly and efficiently. Your trust in us means a lot!
We're so happy to hear that our sleep mask is the first thing you reach for when you're trying to sleep early! It's wonderful to know that it blocks light well and feels soft enough for hours of comfortable wear. Thank you for sharing your positive experience, Romy!
Hi Janet, we are truly sorry to hear about the trouble you experienced with the free shipping offer. We understand how frustrating it is when a promotion doesn't apply as expected. We are looking into why this occurred.
Hi Thibaut, we're really sorry to hear the exchange process took so many emails and photos, and that you still ended up paying extra for delivery costs on top of it all. That's not the experience we want you to have.
We've reached out to you directly to look into this further and see how we can make it right. Hope to hear from you soon!
Hi Louise, we are so incredibly happy to hear about your wonderful experience with our sleep masks! It's truly rewarding to know that our product has made such a positive difference in your sleep quality and helped address your concerns about side sleeping creases. We designed our masks with comfort and effectiveness in mind, and we are delighted that you appreciate the soft feel, the light-blocking capabilities, and the roomy design. Your kind words about the packaging and your enthusiasm for gifting our products mean a lot to us. We are thrilled to welcome you to the Dose and Rose family and hope you enjoy your new nightwear set just as much!
We're so happy to hear you're enjoying the pajamas, Sophie! We specifically design them to be soft and luxurious, but also durable enough for everyday wear and washing. It's wonderful to know that balance is hitting the mark for you.
We are so happy to hear that the bonnet surprised you in the best way! Waking up to calmer hair and having it stay on all night is exactly what we hoped it would do. Thank you, Mila!
We are absolutely thrilled to hear how much you love your new PJ set and that you find our products to be very nice, soft, and of high quality! It's also wonderful to know that our website was easy and user-friendly for you. Thank you for sharing your fantastic feedback, Ann!
We're so thrilled to hear you had such a great experience with us! It's wonderful to know that our customer service and delivery were pristine, and that you love our designs and fabric. Thank you for sharing your positive feedback, Alessandro!
We're absolutely delighted to hear about your great experience with us, Emma! Knowing that our quick delivery and amazing products, especially the Aura sleep mask, have you sleeping like a baby truly makes our day. Thank you for sharing your wonderful feedback!
Thank you so much for your wonderful feedback, Grainne! We are thrilled to hear that you experienced great service and are happy with the quality of our product. We truly appreciate your support.
Hi Milliem, thank you for sharing this feedback, and we understand the concern around the material description. We'd love to look into this further with you.
Could you send your order details to [email protected] so we can take a closer look and clarify the product materials for you?
Warmly,
Annie
We're absolutely thrilled to hear that our eye mask is the best you've ever had! It's wonderful to know that its lightness provides such comfort. Thank you for sharing your happiness with us, Samantha!
Hi Kristy, thank you for sharing this, and we completely understand the worry about being charged twice for a duplicate order you didn't mean to place. We've reached out to you directly to look into this and help get it sorted out. Hope to hear from you soon!
We're so happy to hear that our team was able to quickly resolve the tracking issue and locate your package! It's wonderful to know you're enjoying the products and plan to purchase more. Thanks, Robbie!
We are so happy to hear that our bonnet is helping you wake up with less frizz and making your morning routine a little easier! It's wonderful to know it's making a positive difference for you. Thank you, Marlene!
It's wonderful to hear that your mornings are much easier now and that your hair styling takes less time! We're so glad the bonnet is comfortable enough for a full night's sleep. Thanks, Rhian!
Hi Rose, we're so pleased to hear about your positive experience with our team member, and we truly appreciate you highlighting their excellent customer service. It is wonderful to know that our Aeris cooling fabric has exceeded your expectations and improved your sleep, especially in warmer climates. We are also grateful for your honest feedback regarding the 23 Momme Mulberry Silk bonnet and mask. We understand your desire for a softer silk and a more accommodating eye space in the mask, and we will certainly take your suggestions into consideration for future product enhancements. Your insights are invaluable as we continuously strive to improve our offerings.