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Dore & Rose

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关于 Dore & Rose

数据更新
网站
doreandrose.com
分类
家居与园艺
所在地
美国
状态
待认证
近 12 个月
203 条评价
差评回复率
100%(16/16 条)
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商家自述

我们的使命是将睡眠提升为真正的健康体验。我们创造优质的睡眠产品,将令人惊叹的设计与无与伦比的舒适感融为一体,将您的休息变成您健康的重要组成部分。

以上内容由商家自行提供,未经平台核实。

Dore & Rose靠谱吗?

Dore & Rose(doreandrose.com)在 OK.one 的综合评分为 4.6 分(满分 5 分),基于本站收录的 203 条用户评价,属于家居与园艺分类,口碑优秀。89% 的评价为 4 星及以上,6% 为 1 星;商家回复了 100% 的差评。数据最后更新于 2026-08-12。

用户怎么说

我的帽子比我戴得更好……

我的引擎盖戴得比我预期的要好。我在睡觉时经常动,所以我想它可能会滑落。它感觉很安全,但在我的边缘不紧绷。早上我的头发仍然需要稍微整理一下,但已经不再那么打结了。

Dore & Rose 回复2026-08-10

We're so happy to hear that our bonnet stays secure and comfortable, even with a lot of movement during sleep! It's wonderful that your hair is much less tangled in the morning. Thank you, Mila!

很棒的客户服务

这里是更新,因为我的套装已经使用了 3 个月,质量非常好,我现在只穿这些。当我第一次订购时,一些评论抱怨缺乏客户服务。我的一件上衣出现了问题,因为有一个轻微的缺陷,而且响应时间/解决方案很棒。 Louela 非常友善和乐于助人,从值得信赖的公司购买产品真是太好了

Dore & Rose 回复2026-08-10

Hi Claire, we are so thrilled to hear how much you're loving your sets and that they've become your go-to! It's wonderful to know that our quality has met your expectations. We're also delighted that we could resolve the issue with your top quickly and efficiently. Your trust in us means a lot!

睡眠面膜现在是我的第一件事......

现在,当我想早点睡觉时,睡眠面罩是我首先要做的事情。它能很好地阻挡光线,并且感觉足够柔软,可以佩戴数小时。

Dore & Rose 回复2026-08-10

We're so happy to hear that our sleep mask is the first thing you reach for when you're trying to sleep early! It's wonderful to know that it blocks light well and feels soft enough for hours of comfortable wear. Thank you for sharing your positive experience, Romy!

我很沮丧,尽管有一封电子邮件......

我很沮丧的是,尽管有一封电子邮件表明我将获得免费送货,但它并不适用于我的订单。因此我删除了其中一项

Dore & Rose 回复2026-08-10

Hi Janet, we are truly sorry to hear about the trouble you experienced with the free shipping offer. We understand how frustrating it is when a promotion doesn't apply as expected. We are looking into why this occurred.

交换过程很糟糕、缓慢,感觉像是骗局

订购了基本的睡眠套装,尺寸太小,所以我要求更换更大的尺寸 - 这花了 3 封邮件,额外的照片和大量的解释。经过漫长的退货过程后,我获得了折扣代码,但仍需要额外支付 13 欧元的运费。 可怕的经历

Dore & Rose 回复2026-08-11

Hi Thibaut, we're really sorry to hear the exchange process took so many emails and photos, and that you still ended up paying extra for delivery costs on top of it all. That's not the experience we want you to have. We've reached out to you directly to look into this further and see how we can make it right. Hope to hear from you soon!

我必须拥有的睡眠用品高于一切

好吧,所以我从来都不喜欢睡眠面罩 - 直到我侧睡的折痕让我的眼睛严重不对称 - 所以我心软了,买了两个面罩。 首先,它们非常舒适,对我的眼睛和皮肤来说感觉非常好,我喜欢这个带子环绕我的头部并保护我的头发 - 感觉如此轻盈且具有保护作用。 它也确实阻挡了所有的光线。 它感觉可爱又宽敞,所以佩戴它时我不会产生幽闭恐惧症 - 而且我睡得最香。 最好的事情是,我不必再担心侧睡的眼睛,上眼睑一侧似乎是永久性的折痕/褶皱现在已经消失了 - 我醒来时不再担心我的睡眠姿势对我的脸造成的长期影响。 强烈推荐,我现在开始购买它们作为送给其他人的礼物,特别是因为包装让人感觉它是礼品包装的,非常奢华。 我买了旅行袋和洗衣袋,还没用过。 事实上 - 我想说我现在对 Dose 和 Rose 上瘾了。 刚从他们那里买了一套睡衣,我还没有尝试。

Dore & Rose 回复2026-08-11

Hi Louise, we are so incredibly happy to hear about your wonderful experience with our sleep masks! It's truly rewarding to know that our product has made such a positive difference in your sleep quality and helped address your concerns about side sleeping creases. We designed our masks with comfort and effectiveness in mind, and we are delighted that you appreciate the soft feel, the light-blocking capabilities, and the roomy design. Your kind words about the packaging and your enthusiasm for gifting our products mean a lot to us. We are thrilled to welcome you to the Dose and Rose family and hope you enjoy your new nightwear set just as much!

睡衣面料摸起来很柔软,但不……

睡衣的面料摸起来很柔软,但并不精致得让人害怕。我感觉其实可以穿,可以洗,不用太担心。

Dore & Rose 回复2026-08-11

We're so happy to hear you're enjoying the pajamas, Sophie! We specifically design them to be soft and luxurious, but also durable enough for everyday wear and washing. It's wonderful to know that balance is hitting the mark for you.

最让我惊讶的是帽子

最令我惊讶的是引擎盖。它实际上持续了一夜,早上我的头发看起来平静多了。

Dore & Rose 回复2026-08-11

We are so happy to hear that the bonnet surprised you in the best way! Waking up to calmer hair and having it stay on all night is exactly what we hoped it would do. Thank you, Mila!

很不错

非常漂亮、柔软、高品质的产品 - 喜欢我的新睡衣套装!简单且用户友好的网站

Dore & Rose 回复2026-08-11

We are absolutely thrilled to hear how much you love your new PJ set and that you find our products to be very nice, soft, and of high quality! It's also wonderful to know that our website was easy and user-friendly for you. Thank you for sharing your fantastic feedback, Ann!

100%推荐

很棒的经历! 客户服务和交付都是原始的。 超级漂亮的设计和很棒的面料!

Dore & Rose 回复2026-08-11

We're so thrilled to hear you had such a great experience with us! It's wonderful to know that our customer service and delivery were pristine, and that you love our designs and fabric. Thank you for sharing your positive feedback, Alessandro!

很棒的经历

很棒的体验:快速交货和令人惊叹的产品。自从使用 Aura 睡眠面膜后,我睡得像婴儿一样!

Dore & Rose 回复2026-08-11

We're absolutely delighted to hear about your great experience with us, Emma! Knowing that our quick delivery and amazing products, especially the Aura sleep mask, have you sleeping like a baby truly makes our day. Thank you for sharing your wonderful feedback!

他们的产品不是丝绸做的!

他们将自己的产品宣传为丝绸制成的,但事实并非如此。它是由尼龙制成的,是的,尼龙。它可能触感良好,但将其作为丝绸进行营销是错误的,而且你得到的是 90% 的尼龙。

Dore & Rose 回复2026-08-11

Hi Milliem, thank you for sharing this feedback, and we understand the concern around the material description. We'd love to look into this further with you. Could you send your order details to [email protected] so we can take a closer look and clarify the product materials for you? Warmly, Annie

我用过的最好的眼罩(而且我……

我用过的最好的眼罩(我已经尝试过很多!)。耳朵周围和后脑勺的颜色非常轻,您几乎感觉不到自己戴着它。很高兴我发现决定购买它。

Dore & Rose 回复2026-08-11

We're absolutely thrilled to hear that our eye mask is the best you've ever had! It's wonderful to know that its lightness provides such comfort. Thank you for sharing your happiness with us, Samantha!

我错误地下了重复的订单,然后……

我错误地下了重复订单并尝试取消。 网站上没有简单的取消方法。 我现在担心我不想要的产品会被收取 2 倍的费用。

Dore & Rose 回复2026-08-11

Hi Kristy, thank you for sharing this, and we completely understand the worry about being charged twice for a duplicate order you didn't mean to place. We've reached out to you directly to look into this and help get it sorted out. Hope to hear from you soon!

善于解决问题

我的跟踪代码存在问题,但他们立即解决了问题,找到了我的包裹,并为我提供了新的跟踪代码。产品也很棒。我计划从该品牌购买更多商品。

Dore & Rose 回复2026-08-11

We're so happy to hear that our team was able to quickly resolve the tracking issue and locate your package! It's wonderful to know you're enjoying the products and plan to purchase more. Thanks, Robbie!

自从使用后,我醒来时毛躁减少了……

自从使用帽子后,我醒来时毛躁减少了。当然,我的头发还需要稍微整理一下,但比以前容易多了。

Dore & Rose 回复2026-08-10

We are so happy to hear that our bonnet is helping you wake up with less frizz and making your morning routine a little easier! It's wonderful to know it's making a positive difference for you. Thank you, Marlene!

我的头发过去常常醒来看起来就像我……

我的头发过去常常醒来,看起来就像我在暴风雨中睡过一样。引擎盖让早晨变得更加轻松。我仍然梳理头发并做造型,但现在花费的时间更少了。它也感觉足够舒适,适合整夜佩戴。

Dore & Rose 回复2026-08-10

It's wonderful to hear that your mornings are much easier now and that your hair styling takes less time! We're so glad the bonnet is comfortable enough for a full night's sleep. Thanks, Rhian!

出色的冷却产品,但丝绸还有改进的空间

首先,Louela 非常乐于助人,反应灵敏。优秀的客户服务。她非常专业、友善、热情、关心。五颗星和掌声送给她。 我下了一笔大订单,但要求稍微延迟发货。我要离开这个国家几个星期,担心我离开后它会到达。绝大多数对该公司的负面评论都与运输有关,所以我非常担心。但 Louela 证实他们可以推迟发货。旅行结束前大约三天,我要求处理这批货物。我被告知它将在 4-7 天内发送,并且我会收到更新。这时,我发现我的送货地址不正确。我最终能够更正它,但整整 7 天过去了,没有任何关于正在发货的货物或追踪号码的更新,只是说它正在处理中。第 9 天,我收到一封电子邮件,通知可以取货。所以我从来没有收到过追踪号码,只是说它已经准备好了。 产品质量 不得不说,Aeris 凉爽面料太棒了。它绝对超出了我的预期,而且非常棒。在很少有空调的欧洲,它帮助我睡得更好。我已经使用该产品大约一周了,我会并且已经推荐它。这种材料正如广告中所宣传的那样,触感凉爽,让您想依偎在其中。 23 Momme Mulberry Silk 没有我想象的那么好。我还有另一顶丝绸帽子,它的面料更柔软舒适。 Dore & Rose 发动机盖背面的拉绳更加方便用户使用,并且使发动机盖易于调节。 23 Momme Mulberry Silk 面膜不错,但我会推荐一项重大产品改进,调整眼距。佩戴面罩时让眼睛睁开。因为现在,它把所有东西都挤得很紧,并且不会完全遮蔽光线。所以这对我来说有点失望。 总而言之,凉爽的床上用品给我留下了深刻的印象。将密切关注未来的产品,但肯定会注意到有很多销售。

Dore & Rose 回复2026-08-10

Hi Rose, we're so pleased to hear about your positive experience with our team member, and we truly appreciate you highlighting their excellent customer service. It is wonderful to know that our Aeris cooling fabric has exceeded your expectations and improved your sleep, especially in warmer climates. We are also grateful for your honest feedback regarding the 23 Momme Mulberry Silk bonnet and mask. We understand your desire for a softer silk and a more accommodating eye space in the mask, and we will certainly take your suggestions into consideration for future product enhancements. Your insights are invaluable as we continuously strive to improve our offerings.

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