Dragon Hawk was founded in 2001 with the aim of enriching the tattoo market with tools that simplify the art of tattooing.Dragon Hawk creates equipment suitable for beginner and professional tattoo artists. With people in mind, Dragon Hawk tries to provide an array of products made specifically for tattooing purposes. We are a team of tattoo enthusiasts who share a love for this art and are deeply rooted in the art of tattooing culture.In 2006, we quickly established ourselves as one of the market leaders for innovative, high-quality tattoo equipment according to the highest quality and medical standards.
Reviewers had a great experience with this company. Customers frequently praise the exceptional build quality, affordability, and incredible precision of the professional tattoo machines and cartridge needles. Consumers also highlight the responsive customer support team, mentioning that ordering items online is exceptionally simple, smooth, and straightforward. Buyers note that shipments arrive securely packed with trackable shipping details.
However, some customers also noted significant issues with unexpected delivery delays, long waiting times, and receiving incomplete orders missing several items. A few reviewers experienced frustrating problems with inaccurate tracking numbers, unhelpful responses, and difficulties getting timely assistance when things went wrong.
In the evaluation of this company for determining if we are proceeding with a large purchase, we noticed that we cannot find the owner of this company, CEO, or President. This concerns us greatly. We even did a massive search online in an attempt to find the Owner, President, or CEO. Nothing! Who is the Owner, President, or CEO of Dragonhawk Industry Co, Ltd.? I have great concern doing business with a company having no publicly known Owner, President, or CEO.
11/9/2025 I just read the response from the company regarding who is the owner, President, or CEO of the company, and their response confirms my concern. Not revealing this basic information which is actually required in the United States when forming a company, confirms all of my concerns with ever working with you.
Dragonhawkofficial 回复2025-10-25
Hello!
Thank you for your attention and inquiry about our company. We understand your concerns, and your question is very important. Regarding the publicly available information about the owner, president, or CEO of Dragonhawk Industry Co, Ltd., due to privacy and company policies, we are unable to provide specific details at this time. However, our company has always upheld principles of integrity and transparency and has maintained a strong reputation in the industry for many years.You can contact us directly via email to share your concerns, and we will be happy to address them for you.
If you have any other questions or need more information, we would be happy to assist you and ensure your purchasing process goes smoothly.
Thank you for your understanding and support!
Best regards,
I purchased a tattoo machine from Dragonhawk, and within a very short time of use, it began smoking and was deemed unsafe by the on-duty fire warden in my building, who had to remove it for safety reasons.
I contacted Dragonhawk immediately with full details of the incident. Instead of addressing the clear safety risk and arranging a refund or replacement, the company repeatedly demanded impossible “evidence,” such as call records with the fire department (which were never involved). Despite several emails and explanations, the issue remains unresolved.
I’m extremely disappointed in the lack of accountability, customer care, and product-safety follow-up. A company supplying electrical equipment that poses a fire hazard should take these reports seriously and act responsibly.
I would urge anyone considering purchasing from this brand to exercise caution and ensure that all safety and quality certifications are verified before buying.
Dragonhawkofficial 回复2025-10-16
Dear customer, We are very sorry to hear about your experience and sincerely apologize for the concern and inconvenience this incident has caused. Product safety is extremely important to us, and we take reports like this very seriously.Please contact us directly so we can assist you with a proper solution — we can arrange either a replacement or a refund for you.
Thank you for your understanding.
I placed my order for a mast fold pro 2 kit and an ink and machine covers. Only after i made the card payment i looked on their fb. After reading the comments on the dragonhawk facebook page and the negative reviews, i started to freak out that i had just spent a lot of money on a scam . But my order arrived and my tattoo machine was well enough packaged that even the local currier throwing it over my gate did not damaged it. Still waiting for the needles to arrive but i have my tracking info and i can check how the order is coming along.
I purchased a Fold pro Year of the Snake and was so impressed with it i bought a Racer pro the following month.
The dragonhawk team are excellent.
They answered any questions and right away. They were so helpful to me when picking what machines I wanted.
Love the brand, love the products,love the prices, love the Dragonhawk team.
hi! i think that my machine doesnt work properly and i mean by that the needle doesnt go up and down and its like always be in a vibration and not a up and donw movement
Dragonhawkofficial 回复2025-10-16
Hi! We’re sorry to hear that your machine isn’t working properly.
Please contact us directly so we can help you resolve this issue — our team will provide a suitable solution for you.
Thank you for your patience and understanding.
There a great price for a great quality of product. I personally recommend at least giving them a try with there sample packs that have a little of everything and I promise you will find a few things you will really like in it. I normally get my packages a day or 2 early so I would say shipping matches the product quality
Good products, delivered fast. Customer support wasn't transparent about the highest discountcode at the moment, but I found one either way. Happy I made my purchase.
Super fast delivery to Austria! I Like the fact that you can easily chat with Customer Service on WhatsApp. They have answered all my technical questions related to a tattoo machine I purchased.
After ordering the wrong machine set and contacting the support they quickly reacted and helped me get the right one.
on top of that i became more that i thought.
Good reliable products, very happy with Dragonhawk/Mast. Everytime I have purchased from them has been a satisfying experience. Well made is getting harder to find, I prefer Dragonhawk/Mast over all others.
Legit website, good delivery tracking, arrived on time and packaging was well made. Power supply and cable look sturdy and sleek ( I already had the machine from this same brand and it's still going good).
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