Drake Software

Hi TC, Thank you for taking the time to share your feedback. We're sorry to hear that your recent experiences with our support, SecureFile Pro portal, billing, and refund process have left you feeling this way, especially after being a Drake customer for more than 17 years. We understand how disappointing it is when the level of service you've come to expect doesn't match your experience. We'd appreciate the opportunity to learn more about what happened and see how we can help. Please contact our Support team at (828) 524-8020 or email [email protected] so we can review your concerns, including the open IT ticket and billing issues, in more detail. We truly appreciate your many years with Drake and your honest feedback. It helps us identify where we need to improve, and we hope we'll have the opportunity to restore your confidence in us.

Thanks for taking the time to share your feedback with us, Jonathan! We're so glad to hear you've had a great experience with the software. It's wonderful to know it's been a reliable part of your work. We also appreciate you pointing out the longer phone wait times. We understand how important it is to reach support quickly, especially during a busy tax season, and your feedback helps us continue improving. Thanks again for your review and for being a valued part of the Drake community. :::

Thank you for your review, Carlos! We're grateful for your kind words about our customer service and technical support teams. It's great to hear that having knowledgeable assistance when you need it has made such a positive difference in your experience. Thank you for choosing Drake Software and for taking the time to share your feedback. We appreciate your support, Carlos!

Thanks for taking the time to share your feedback with us, James. We're glad to hear that you like Drake Software overall. We understand how frustrating it can be when the ordering process doesn't go smoothly, especially when unexpected credit card information appears during checkout. We appreciate you sharing the workaround that helped you complete your order by logging in again and disabling the autofill feature. Your feedback is valuable and helps us better understand the experience our customers have. If you'd like to discuss this further or need any assistance, please reach out to our support team at (828) 524-8020 or [email protected]. Thank you again for your review, James.

Thank you for sharing your feedback with us, Gary. We appreciate hearing your perspective and understand your interest in a true web-based solution that is not pay-per-return based. Suggestions like yours help us better understand what customers are looking for as technology and business needs continue to evolve. We're always listening to customer feedback as we evaluate future enhancements and offerings. If you'd like to share additional details about what features or functionality would be most valuable to you, we'd welcome the conversation. You can reach our team at (800) 890-9500. Thank you again for taking the time to leave a review, Gary.

Thank you for taking the time to share your feedback, Debbie. We're sorry to hear that your first year with Drake Software has been frustrating. Transitioning after 25 years with another tax preparation platform is a significant change, and we understand how challenging it can be when workflows, billing processes, and state-to-federal data entry do not feel intuitive. We’re especially concerned to hear about your experience with our support team, as receiving knowledgeable assistance is an important part of making that transition successful. We would appreciate the opportunity to learn more about the specific issues you've encountered and help address them. Please contact our Support team at (828) 524-8020 or email [email protected] so we can review your concerns in greater detail and work toward a resolution. Thank you again for your honest feedback. Your experience helps us identify areas where we can improve and better support tax professionals like you.

Thank you for taking the time to share your feedback, Jose. We're sorry to hear about the confusion regarding your renewal purchase and the amount that was charged. We understand how frustrating it can be when the final charge does not match your expectations, especially when you were planning to take advantage of an early renewal offer. We would like the opportunity to review your account and the details of your purchase. Please contact our Sales team at (800) 890-9500 so we can look into the matter and assist you further. Thank you again for bringing this to our attention, Jose.

Thank you for your review, Dhurup. We're delighted to hear that your renewal process was flawless. Having a smooth and straightforward renewal experience helps you get ready for the upcoming tax season with confidence, and we're glad it was such a positive experience for you. Thank you for taking the time to share your feedback with us.

Thank you for sharing your feedback, Angela. We're thrilled to hear that you love Drake Tax, especially the portal. Knowing that it has helped make tax season less stressful and supported the growth of your firm is incredibly rewarding. When tools help simplify processes and create opportunities to expand, it can make a meaningful difference. Thank you for your kind words and for taking the time to share your experience with us.

Thank you for taking the time to share your feedback, Jose. We're sorry to hear about the confusion regarding your renewal purchase and the amount that was charged. We understand how frustrating it can be when the final charge does not match your expectations, especially when you were planning to take advantage of an early renewal offer. We would like the opportunity to review your account and the details of your purchase. Please contact our Sales team at (800) 890-9500 so we can look into the matter and assist you further. Thank you again for bringing this to our attention, Jose.

Thank you for your review, Dorothy. We're glad to hear that you've had a good support experience. Having reliable assistance when questions come up is important, and we're pleased that our team has been able to help when you need it. Thank you for taking the time to share your feedback with us.

Thank you for sharing your feedback, Carlayon. We're sorry to hear that the increasing cost of the software has left you considering other options. We understand how important pricing is when evaluating the value of a product year after year, and we appreciate you being candid about your experience. We would welcome the opportunity to discuss your concerns and review the options available to you. Please contact our Sales team at (800) 890-9500 so we can better understand your situation and answer any questions you may have. Thank you again for taking the time to leave a review.

Thank you for sharing your feedback, Madlyn. We're delighted to hear that our Support team has been outstanding in your experience. Being able to reach someone quickly and have them stay with you until an issue is resolved can make a real difference, especially during busy times. We're glad that level of support has been valuable to you, and we appreciate you taking the time to recognize our team. Thank you for your kind words and for sharing your experience with us.

Thank you for sharing your feedback, Kimberly. We're honored that Drake has been your go-to tax software for more than 20 years. It's wonderful to hear that the software's reliability, ease of use, and efficiency have continued to support your work year after year. We're especially grateful for your kind words about our customer support team. Knowing that the support you receive keeps you coming back each year means a great deal to us. We're also glad that renewing was an easy decision and that you've found value in both the software and the service. Thank you for your continued trust and for taking the time to share your experience with us.

Thank you for sharing your feedback, Charles. We're honored that you've been with Drake since 2012. It's especially meaningful to hear that our customer support team has been the highlight of your experience. Being able to reach someone quickly when you have a question and receive friendly, professional assistance can make a real difference during a busy tax season. We appreciate your kind words about our team and are glad that the user-friendly software and responsive support have helped earn your trust over the years. Thank you for your recommendation and for taking the time to share your experience with us.

Thank you for taking the time to share your feedback, Celene. We're sorry to hear that the 2026 filing season did not reflect the level of service you had come to expect after 19 years with Drake. We understand how frustrating it can be to spend extra time on support calls without getting the resolution you need, and we also recognize the inconvenience of having to make multiple attempts to complete your repurchase transaction. We appreciate your long-standing loyalty and would welcome the opportunity to learn more about your experience. Please contact our Support team at (828) 524-8020 or email [email protected] so we can review your concerns and better understand what occurred. Thank you again for your feedback, Celene.

Thank you for sharing your feedback, Sol. We're sorry to hear that the pricing and additional feature fees have left you dissatisfied. We understand that cost is an important factor when evaluating software, and we appreciate you taking the time to let us know how you feel. We would welcome the opportunity to discuss your concerns and answer any questions about pricing and available options. Please contact our Sales team at (800) 890-9500 so we can better understand your experience. Thank you again for your feedback.

Thank you for sharing your feedback, Charles. We're sorry to hear that the recent pricing changes have left you reconsidering your options. We understand how important cost is when choosing tax software, and we appreciate your honesty about your experience. We would welcome the opportunity to discuss your concerns and better understand your perspective. Please contact our Sales team at (800) 890-9500 if you'd like to speak with us about your account and available options. Thank you again for taking the time to leave a review, Charles.

Thank you for taking the time to share your feedback, Cheryl. We understand how frustrating it must have been to spend significant time verifying nearly 200 Utah returns, amending 100 returns, and communicating those changes to your clients. We recognize the impact that software-related issues can have during an already demanding tax season, and we are sorry to hear about your experience. Thank you again for sharing your feedback with us.