Terrible quality of clothing! Worse than costume material
By far the worst quality of clothing I've ever seen.. And I'm out $100 because shipping back for a refund was outrageous, dresslink said they would refund me partialy but never did. Lesson learned. Never again. I highly recommend not ordering from them!
Dresslink 回复2015-06-16
Dear,
Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review about the quality problem....could you please contact [email protected], provide the order number? then i will check whether we have arranged the refund or not. please do not worry, we will give you a solution.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me on resellerrating really hurt me, dear. Could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
I bought a flash sale item for 0.1 plus shipping. After placed the order, I checked my order details and found out that I was charged the whole retail price for this so-called flash sale item. What a mystery! I tired to call their numbers never went through; wrote email and left messages right away to cancel the order. A day or so later, somebody replied my email says "are you sure you want to cancel? Please let me know. " of course I confirmed the cancellation. This is not the end. Couple hours later another email came telling me it was shipped and it was my fault for not inform them earlier. One day later, I received a shipping notice. How convenient! They just try everything they can to keep your money. I haven't received my order yet. Very worried if I will ever receive it. I will update later. I just want to share my experience and hope I can help others to avoid go through this crazy situation. My conclusion is never bother to try to cancel an order with Dresslink in a normal proper manner. Can anybody suggest some good reputable clothes supplier? Thank you!
Dresslink 回复2015-06-16
Dear,
Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review about the problem....could you please contact [email protected], provide the order number, then i will check for you. and dear, flash buy items have time and quantity limitation, maybe when you arrange the payment, it is over, and i will try my best to give you a compensation.please do not worry,
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me on resellerrating really hurt me, dear. Could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
VERY HAPPY! Received all my Items 4 days later with DHl.
quality isn't the best, but it's ok and dind't really expect any better. Their costumer service is awsome
Dresslink 回复2015-05-07
Dear ,
Thanks for your email.
I am glad to hear that, and we will improve our quality. hope you can have a wonderful shopping in our website.anyway,have a nice day !
Yours Sincerely,
Phoebe
Customer Service Department
Delivered incomplete order but kept all the money and then refuses to pay back. This happened about a year ago and they are still ignoring me.
Dresslink 回复2015-06-16
Dear,
Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review about the missing problem....could you please contact [email protected], provide the order number and item number of which you have not recieved? we will check the problem and give you a compensation.please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear. Could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
Horrible costumer service. Have been trying to contact them for a really long time, they just don't answer and I have like 3 orders that haven't arrived yet. Just want some answers or my money back!
Dresslink 回复2015-06-16
Dear,
Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review about the delivey problem....could you please contact [email protected], provide the order number of which you have not received? we will check the problem and give you a compensation.please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear. Could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
maybe think twice and look for other companies that are good
Have to say have ordered from this site a few times with no problem but this time is bad ..ordered two items Nov 13th as Xmas presents still waiting...when I email DressLink all they say is "please wait more 7 days dear items are on way" yes for Xmas 2015
Dresslink 回复2015-05-07
Dear,
Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review about the delivery problem.dear, shipping time depends on the shipping method you choose, if you choose china post, it will be longer.hope you can kindly understand.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, how about we give you a 5% coupon code as compensation? and could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
I WANT TO BOOK THE CLOTH IN DRESSLINK.COM.....PLEASE ANYBODY GUIDE ME WITH THE PROCESS OF BOOKING PLEASE PLEASE........
Dresslink 回复2015-05-07
Dear ,
Thanks for your message and visit.
You may see the shopping guide via: http://www.dresslink.com/html/shopping_guide.html
And dear we have four payment methods, details via:
http://www.dresslink.com/html/payment.html （You can pay the item use credit card, e-check, debit card, or bank account balance etc. through PayPal ）
Also there are some shipping methods you could choose:
And may see the details fee via : http://www.dresslink.com/html/shipping.html
Hope that could help you.
Dear, the star you have given me really hurt me, dear. Could you kindly change the rating for me, if everything is acceptable?
Any other query, please freely message me at the first time，I will reply you within 24 hours except the weekend or holidays, Thanks Have a nice day!
Yours Sincerely,
Phoebe
Customer Service Department
I need to be fair and give them 3 stars for my first time purchase, the shipping was rather quick in comparison to rosewholesale.com the clothes fit nicely. I might be tempted to try a second purchase. I will keep you posted. I am still very leary due to rosewholesale.com :(
Dresslink 回复2015-05-07
Dear,
Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review. But the star you have given me really hurt me, dear. Could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
I ordered something from this website and it said that the first two times, my credit card didn't go through. I ordered it again one more time and that payment went through. I went to order tracking and it says that it is charging me three times. Twice for the first two attempts and once for the actual time it went through. I want to cancel those orders but the website won't let me. HELPP!
Dresslink 回复2015-06-16
Dear,
Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review about the payment problem....could you please contact [email protected], provide the order number, then i can check for you, please do not worry, if we receive your payment more than one time, we will refund you.
But the star you have given me really hurt me, dear. Could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
Great site. Need to be careful of import taxes though.
I've bought from this site twice now with a third on its way. I have to say the site itself is fantastic with its coupons and points to money system best one I've seen around that offers that and such low prices. That being said, I don't particularly like the way orders are handled in the sense that you don't get a confirmation email until they email you that they've dispatched your order (which can take a couple days to a week) but having the option to use Paypal makes me less nervous knowing that If anything does go wrong I've got that to back my money with. The shipping (once dispatched) gets here on the quicker end of the 10-25 days they recommend, with my first being delivered a day before that time frame. I would warn of the costs of shipping though, as my second order was a bit bigger than my first and although I paid shipping for the package on the site, a week after I received it I got slapped with a letter saying I owed a further £20 on top for import taxes and what not.
My advice would be that anyone wanting to buy from this place, do so with little buys (£50 max, with shipping) to avoid any nasty surprises. But overall the site is very good, and it'll continue to have my custom.
I ordered a couple of times from Dresslink. The quality of their clothes is a mix between forever 21 and H &M. I always used the Fed Ex delivery. On my last order I selected the China Post. The order never came and the tracking information showed the item was delivered 11/22/14 to my mailbox. Dresslink advised me to talk to my local post office. The post office showed me on their screen that Dresslink attempted to mail me a letter with 0.00 weight clearly NOT a package. And even if they did enter the information right and the package was sent it would've been too big to fit in my mintaure mailbox. Dresslink goes back and forth between telling me to wait for it and "it was delivered and "check your post office" They send generic emails instead of actually reading your concerns. I've had to open up a paypal dispute as a result
Dresslink 回复2015-05-07
Dear,
Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review about the delivery problem of order DL00332672.dear, the order has been really a long time, and i used tracking number to check, but there has no information anymore. dear, in order to protect your max profit, i will try my best to apply a full refund of item fee as compensation, is it ok for you?
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear. Could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
I have ordered from dress link as my friend said it was trustworthy after receiving both her orders!! Away I went and bought 7 items! I waited a whole month and has not received ! Messaged them and they have replied saying the same thing over and over again ! On the 10th December it would have been 2 months!!!! Very angry!!!! Just want my refund as it has not arrived in time some items were Christmas presents. FUMING!!!!!!! Don't order from them..
Dresslink 回复2015-06-16
Dear,
Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review about the delivery problem....could you please contact [email protected], provide the order number, then i can check for you. and we will give you a compensation.please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear. Could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
I have ordered from them 3 times. First 2 orders were delivered within 2 weeks. 3rd order was also within 2 weeks but they left out 2 items. They did refund me but i had to point it out to them. I made a new account and i have placed 2 orders TWO WEEKS ago. They still have not yet shipped it!! OMG how much longer do i have to wait. I looked at the items that i ordered and some are sold out. Idk how they're going to ship it if it's sold out already. They really need to work on shipping our orders faster. I loved DL but now idk what's going on with them. Very disappointed...
Dresslink 回复2015-05-07
Dear,
Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review about the delivery problem, we are improving our service, and dear, since Nov is our busiest season, we need more few days to prepare the order, hope you can kindly understand, and dear, star you have given me really hurt me, dear. Could you kindly change the rating to five stars for me, if everything is acceptable?
Have a nice day!
Sincerely, Phoebe
The thing is I actually got my order in less time than I expected but I only got 2 of the 3 things I payed for. Will the last item arrive in a different package or is it that the item is out of stock? If so I'd like to get my money back, of course.
Dresslink 回复2015-06-16
Dear,
sorry to bother you, i am Phoebe from Dresskink, and in charge of the after-sale service. and i have noticed your review about the problem, dear, could you please provide us your order number? then i will check whether it is out of stock or missing or something else. please email to [email protected] or reply me here. then i can check for you.
Dear, star you have given me really hurt me, dear. Could you kindly change the rating to five stars for me, if everything is acceptable?
Bad experience!Shipping worldwide too expensive! shipping time too long!
Very disappointed.
order arrived incomplete with almost two months of waiting which is seen prices abused shipping !
Low commodity prices are ultimately a scam due to the very expensive shipping price!
Dresslink 回复2015-06-16
Dear, sorry to bother you, i am Phoebe from Dresskink, and in charge of the after-sale service. and i have noticed your review about the shipping problem, dear, dear, shipping time and cost depends on the shipping method you choose, and it depends on shipping company, so hope you can kindly understand. could you please email to [email protected] or reply me here about your order number. then i can check for you. and i will try my best to apply a partial refund as compensation.
Dear, star you have given me really hurt me, dear. Could you kindly change the rating to five stars for me, if everything is acceptable?
Have a nice day!
Sincerely, Phoebe
am a beginner, just about to order for some items, but with all the reviews am seeing , am kinda scared to order, i mean people complaining about not getting their items or their refunds,not good quality,out of stock and all that, i hope i won't experience the same, am willing to get things from this website because they have nice stuffs. i need an assurance that i won't experience the same thing. i don't want to mind the reviews but at the other hand am still scared ok. i need enough assurance.
Paradise for Individuals customers, less for retailers.
I'm a retailer. I bought with them 10 dresses. The problem is that they ship all the time my articles separately because of the quantity and weight(in my case, i've received only 8 of my dresses, and still waiting the 2 others since mor than 2 weeks, i've opened a dispute on Paypal). The quality product is over the average,and my customers have really appreciated. I would have rated Dresslink with 4 stars, if only their customer service was available and courteous. Since last month til today i've made some purchases of more than 200usd (including more than 100usd only for this week, and i want to place order sunday again). I've sent them an email to ask them for a partnership if possible but i got a dry and icy response to follow the procedure. They didn't have really given an answer to my request. I don't think they read my email. This website is good for Individuals people (in this case i recommend), less for retailer.
Dresslink 回复2015-05-07
Dear, have you received all your items now? if not, could you please kindly provide your order number? then i can check for you, and dear, i am sorry for all problems. dear, the star you have given me really hurt me, dear. Could you kindly change the rating for me, if everything is acceptable?
I ordered two bags from dresslink, and I choosed china post 10-25 days+2-4 days(packing) and that's about 29 days if you take 25+4. I've been waiting about 33 days(I have count everyday). And they haven't come yet! I don't know what's happened to them. So I don't know if I'm going to order something more!
But dresslink have good things to a good price, and the bags are so cute!
I hope they can do something about the delivery days and my two bags that I orderd!
Dresslink 回复2015-05-07
Dear,I am Phoebe from dresslink.
Dear, have you received your order in the end? if not, could you please provide your order number? i will check the problem for you.
Please don't worry,i will try my best to help you.
But dear, the star you have given me really hurt me, dear. Could you kindly change the rating for me, if everything is acceptable? Await your response.
Thank you so much.
Sincerely,
Phoebe
I have ordered from this site not once but twice. My first order experience was not to bad. However, one of the items I purchased was 'out of stock' and I selected to receive a refund and NOT have the funds put to my DresLink wallet. Ordered again and they waited until AFTER they received payment to say that another item is out of stock! WTH! Why not say if it is out of stock before you take my money? At least then I will be able to order something else instead. This will absolutely be my last time ordering. I don't know if I will ever actually get my money back. How sad.
Dresslink 回复2015-05-07
Dear ,
I am Phoebe from dresslink.
Dear, i am really sorry that there has something wrong with our system, so the inventory is not accurate. hope you could kindly understand.
we are seller, we do not have reason that have products but do not want to sell them.and we are trying our best to solve this problem.hope we will make you satisfied in the near future.and beg your forgiveness.
But dear, the star you have given me really hurt me, dear. Could you kindly change the rating for me, if everything is acceptable? Await your response.
Have a nice day!
Yours Sincerely,
Phoebe
So i bought a bunch of clothes in bulk and i saw that the shipping was $18 and i was so surprised how expensive it is. But i bought the items anyways. Because, why not? So i received all of the items in one package and everything seems to be neatly folded and nice. Everything was the right measurements except this one shirt that was supposed to be 20cm bigger on the bust. I left feedback, and on all of them except that one shirt. The bad review didn't "pass" and it never got on the website. But otherwise, I really love this site. The shipping came in 8 days which was super quick for stuff from china. Everything was the same item i ordered, and I didn't have a problem with almost all of them. I had to stretch the smaller shirt in the end and had to wear a chest binder in order to not have the words on the shirt stretch AND I AM A SIZE SMALL IN AMERICAN SIZE. I suggest you order one size up in case of anything.
Dresslink 回复2014-09-24
I am so sorry,could you tell me your order number ?could you also tell me the item number which has size problem?I will try my best to solve your problem.is this OK?
waiting for your reply.
Sincerely,
Anee
Drerhanguneri
Dressforgame
Zenfy
Plotino
DREO
Dress 17 
DRESSED
James Oro Eyewear