By mistake I put the wrong adress when placing my order. I tried to fix it by reordering, but it apears that this botton duplicated my order. Now I have two orders, one with the wrong adress and one with the right adress. I would like to cancel the wrong order as soon as possible.
Dresslink 回复2016-06-10
Dear,
Sorry to bother you, i am Echo from Dresslink and in charge of the after-sale service.
and i have noticed your review about the items which you unsatisfied. can you pls contact us to solve it for you?
you can contact us via livechat, email and phone number, Email:[email protected]
Tel: 86-775-89619973 operation hours – 9am to 6pm
We are truly sorry that your experience with Dresslink did not meet your expectations.
would be better if you can contact me and provide me with more information about the issue.
I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Echo
Customer Service Department
Huge shipping issues due to improper documentation from dress link. No one will respond & the phone numbers on the site are false. They are just scammers!!!!!
Dresslink 回复2016-05-05
Dear,
Sorry to bother you, i am Echo from Dresslink and in charge of the after-sale service. and i have noticed your review about the items which you unsatisfied. you can contact us via livechat, email and phone number,
Email:[email protected]
Tel: 86-775-89619973
operation hours – 9am to 6pm
We are truly sorry that your experience with Dresslink did not meet your expectations.
would be better if you can contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Echo
Customer Service Department
Hi guys
im based in South Africa and I placed my first order with dresslink yesterday (883051) using the amex shipping option,i must say I saw very disturbing comments and im a bit nervous but I can only wait the next 7 days to see my order arriving and I hope it will be good because I've already seen what I want to buy next .
the lady I chatted to at after sales was pretty pleasant and responsive. buying things online is scary but I would like to believe they (dresslink ) as a company believe in their product and will continue to supply good clothes to people who cannot spend a fortune on designer brands.
I hope ill also have a good experience with you dresslink.com
Dresslink 回复2016-05-05
Dear,
I am Echo from Dresslink and in charge of the after-sale service Thank you so much for your important feedback. We are always very grateful to hear from our customers. glad to know you love our items and our service. And looking forward for your further shopping in the future,.
Have a nice day!
Sincerely,
Echo
Customer Service Department
WORST CUSTOMER SERVICE EVER AND THE PRODUCT IS OF A REALLY REALLY BAD QUALITY. THEY LIED ON THE DECLARATION FORM THAT RESULT IN ME PAYING EXTORTIOUS AMOUNT OF TAX BECAUSE THE CUSTOM THOUGHT I WAS GOING TO SELL THE ITEMS. ONE OF THE SKIRT THAT I BOUGHT WAS A REALLY BAD QUALITY, THEY DIDNT EVEN SEW THE HEM OF THE SKIRT AND THEY ALSO MISTAKEN MY ORDER WITH OTHER REALLY BAD AND DIFFERENT SKIRT. TALKED WITH THE CUSTOMER SERVICE AND ALL IM ASKING FOR WAS THE PRICE OF THE SKIRT AS FOR REFUND, AND THEY WERE BEING SO RUDE TO ME AND IGNORED MY REQUEST. PLEASE AVOID
Dresslink 回复2016-05-05
Dear,
Sorry to bother you, i am Echo from Dresslink and in charge of the after-sale service. and i have noticed your review about the items which you unsatisfied. could you please contact [email protected], provide the order number, item number and photos? and note the email title as the reviews from resellerratings, so that we can easy find your email and we will check the issues and make a better solution to meet your satisfactions,
We are truly sorry that your experience with Dresslink did not meet your expectations.
would be better if you can contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Echo
Customer Service Department
I placed an order from Dresslink and my package was sent to a city nowhere near where I lived. I contacted them to see if I could pay another shipping fee to have my package re-sent to me if my original package happened to be sent back to Dresslink. The lady that emailed me back did not answer my question at all and just gave me a copy of my tracking number. I replied to her again to try to properly explain my situation, but she just kept emailing me my tracking number for some strange reason. I don't know what's going to happen to my package now and if I would even be able to get a refund. Terrible experience and I will not be purchasing from there again due to their terrible communication.
Dresslink 回复2016-05-05
Dear, Sorry to bother you, i am Echo from Dresslink and in charge of the after-sale service. and i have noticed your review about the items which you unsatisfied. could you please contact [email protected], provide the order number, item number and photos? and note the email title as the reviews from resellerratings, so that we can easy find your email and we will check the issues and make a better solution to meet your satisfactions, We are truly sorry that your experience with Dresslink did not meet your expectations. would be better if you can contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction. Have a nice day! Sincerely, Echo Customer Service Department
I like purchasing in this online shop. The customer services was very helpful . The materials their using was not high quality you can expect that because the prices was cheap. The shipping fee was expensive i always pick aramex as currier but fast. Over all i love buying here in dresslink despite of quality of materials and expensive shipping fee because they have a lot of discount.
I am very disappointed by my purchase. The reviews on the website are censored so that bad reviews don't show up. I tried writing a review on the website about my bad experience and it said that it would be displayed after being reviewed.
I ordered two suspender dresses from Dresslink (women-sexy-pleated-suspender-skirt-braces-hollow-out-bandage-mini-skater-dress-p-13555). It arrived reasonably on time however, I requested tracking and it was faulty. The tracking shows that it went two places in china and there was nothing after that even after I received the product. As I paid extra for the tracking, I was expecting the service to be function properly. A bit disappointed by this.
Not to mention, on one of the dresses, the wide elastic bands suspender was frayed, with the thin white elastic showing on the black dress. On the other dress, there is a run on one of the elastic bands so that it creates a buckle in the suspender when you wear it. On this second dress, the stitching is also coming undone.
The price of the dress was very cheap, however, I did not order faulty products and did not want to order faulty products. No where on the website did it say that the products sold had defects. I would've gladly paid extra for a product that was in good condition.
I would very much like a refund but as my shipping costs were about the same price as the product itself, I won't be spending any more money on this faulty product.
Though the cheap prices are good, I do not recommend purchasing from this website unless you don't mind faults in your clothes.
Dresslink 回复2016-03-09
Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. and i have noticed your review about the items which you unsatisfided.could you please contact [email protected], provide the order number, item number and photos? we will give you a compensation.please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Echo
Customer Service Department
I love this site, cheap prices but the shipping is too much, I know it take long to arrive, I don't think that the shipping taking long is the companies problem, it is the shipping services problem. I have ordered from their twice great items.
Dresslink 回复2016-02-01
Dear,
I am Linda from Dresslink and in charge of the after-sale service. and i have noticed your review, i am really glad that you love our items. And hope you will have a nice shopping.
Have a nice day!
Sincerely,
Linda
Customer Service Department
I ordered items for 50 dollars and paid shipping by FEDEX 26 dollars. FEDEX delivered my order only to our capital city, where are borders. No to me. They wanted from me more 10€ to bring my order to me, also fee tax (which I count with). So I refused and dresslink.com dont want to gave me my money back. I was willing to take back only money from items, not for shipment. When I order items by air mail, everithing was always fine. And my order came to my city. But I needed this order earlier, so I paid for FEDEX and this is what is happend. Dresslink still keep writing me, contact FEDEX. But they dont mirically stop asking me for more money. SO DONT BUY ANITHING FROM DRESSLINK. They are DISHONEST! And I dont have any money and any items.
Dresslink 回复2016-02-01
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to [email protected]
Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
I do believe this company is a scam, It's been nearly a month since I've placed my order and have yet not received it. The same issue applied to a previous order which took a month and a half to receive. If I paid for express then I suggest it'll arrive during that time frame as stated on the site. It's ridiculous that my order is taking this long to arrive. Never have I received poor customer service from any company whatsoever. I will not order from dresslink ever again. DO NOT! shop and waste your money on this scam site
Dresslink 回复2016-02-01
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to [email protected]
Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
Hello, I've purchased dresses handbags and wallets and they were in good condition. I had a problem with an item not having the belt attached and Linda refunded me the money for the belt. I purchased the belt elsewhere with the refund and the jumpsuit was perfect. They are really responsive!
Dresslink 回复2016-02-01
Dear,
I am Linda from Dresslink and in charge of the after-sale service. and i have noticed your review, i am really glad that you love our items. And hope you will have a nice shopping.
Have a nice day!
Sincerely,
Linda
Customer Service Department
I don't really online shop and I just wanted to look on there and it wouldn't let me unless I registered.
Dresslink 回复2016-01-12
Dear customer,could you please provide the account to our site?
we will delete it for you,but dear,could you please kindly tell me why you give us one star?
it really hurt us,could you change or delete this review?
I received my order from this company and will never recommend or order anything else from Dresslilly. The quality was awful, service poor. Everything I received had to be given to Advent house or the Salvation Army. I order a lot from various companies. This is the worst experience I have every had with online shopping. Never again. Clothes cheap, too small, poor quality. Very disappointed.
Dresslink 回复2015-12-25
Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. and i have noticed your review about the items which you unsatisfided.could you please contact [email protected], provide the order number, item number and photos? we will give you a compensation.please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Linda
Customer Service Department
So, I'm a great online shopper, and the majority of people who left bad reviews just do not know how to online shop. You have to convert the sizes from Asian sizes to US/UK/AU sizes in order to get it to fit. Also, you have to pay for a tracking number, which in some cases, is even cheaper than without the tracking number. Just change your shipping options! Also, if you scroll down on your item, you can see real customer reviews and even pictures of the item you are going to purchase, to see the quality! Overall, my experience on dresslink was very good and I will definitely be ordering in the near future.
Dresslink 回复2015-12-01
Dear,
I am Linda from Dresslink and in charge of the after-sale service. and i have noticed your review, i am really glad that you love our items. And hope you will have a nice shopping.
Have a nice day!
Sincerely,
Linda
Customer Service Department
Clothes all wrong sizes, damaged or not what I ordered
Horrendous service. Ordered a couple of years ago and it still sticks out as one of these worst online clothing companies I have ordered from. Plus the staff were unhelpful and unreasonable.
Dresslink 回复2015-11-03
Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. and i have noticed your review about the items which you unsatisfided.could you please contact [email protected], provide the order number, item number and photos? we will give you a compensation.please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Linda
Customer Service Department
EDIT: I just received everything today so I don't really know what happened but everything went just fine. Even without e-mail confirmation or order number... I guess it was just a minimum error on the website... Everything fits well except for one blouse but its not that bad. Actually would recommend and I am very happy despite the initial panic.
Dresslink 回复2015-10-21
Dear customer,thanks for your reply.
it maybe delayed in the customs,but in fact,after we sent out your order to you,we also sent out confirmation email to inform you that your order was shipped out to you.you also can check your spam box to check.
about the delay,in the customs some times will have clearance even though Fedex or DHL.
looking forward to your continue orders.
dear,next time if you have any problem,please kindly contract [email protected] or [email protected] at first.we will reply to you within 24 hours except weekend and holiday.
best regards from Linda
I've shopped quite a bit with Dresslink, and spent a little over $150 with them so far.
My first experiences were decent. The quality was not always amazing, but based on the pricing I would always go in with the expectation that once I received the items, they may not be the best.
Sometimes I was pleasantly surprised with the quality (a $16 sweater with the shipping was thick, warm, and fit perfectly).
Of the first times I purchased with them, I was overall neutral with their service and quality. One package was extremely delayed (well over 45 business days), but everything else that I ordered generally came by the 25th business day as per their website. I got in contact with their customer service who informed me they had no way of tracking the delayed package because I hadn't paid for a shipping number. Eventually I did receive this package, so I decided to try again (this time purchasing a shipping number).
Once I received the shipping number I paid for, it never worked on the site provided. So I waited patiently until the 25th business day when my package arrived. However, one item was missing. I got in contact with their customer support who could not identify at first any record of me having ordered that particular item. So I screencaptured my order as well as sent them a pdf to show them, as well as a picture of my delivery slip. At this point they informed me that if it wasn't packaged in the parcel, then the weight would have been lighter. After several emails back and forth they continually told me it was packaged, but it wasn't.
So at this point I did some digging of my own. The weight of my package said 0.41 kg. According to their website, the weights of each of the items I purchased were as follows:
The hair piece that was missing is 79 grams
The cupcake holders are 40 grams each (I ordered 12 in total = 480 grams)
The hair bands are 34 grams each (I ordered 4 in total = 136 grams)
The hair pins I ordered are 45 grams each package (I ordered 2 = 90 grams)
This = a total of 785 grams (or 0.785 kg).
I informed the sales person I was talking to of this and his response was to offer me 5% off my next purchase.
None of these times have I asked for my money back, I've only ever asked to receive the item that I purchased.
I have one other order pending with them, but if I do not receive the item I purchased from this particular package, I will not be ordering again, nor changing my rating. The reason for this rating is to receive the item I ordered, as contacting their after sales support has not worked.
----------------------------------
Update October 19 - email I received:
"Dear,
thanks for your email and we really see from the warehouse record that they packed it in, all the package in our company when packing will be recorded.
but i also try to apply a 5% cash coupon for you and you can buy a new one,is it ok?thanks.
Any other query, please freely message me at the first time，I will reply you within 24 hours except the weekend or holidays.
Have a nice day!
Yours Sincerely,
(NAME BLOCKED)
Customer Service Department"
Until they rectify their apparent warehouse issues, I personally will not be ordering from Dresslink again. I'm insulted that they would offer me 5% to purchase the same item again that I didn't receive....do they think I'm an idiot?
Dresslink 回复2015-10-19
Dear customer,this is Linda from dresslink customers service department.
about the shipping fee,it depend on the shipping method you chose and your order's total weight.
when you estimate the shipping fee,for one item it is too high,but it will be alloted to each item.
so you can log on your account to follow the steps to make an order,before you paid for it,you can see how much shipping fee you have to pay for.
could you kindly provide the item number or link to [email protected]?i will explain to you more detail ok?
Yours Sincerely,
Customer Service Department
This company is a scam. Don't buy from them ever, unless you enjoy giving your money away. It's a shame that they can keep getting away with stealing people's money!
Dresslink 回复2015-09-22
Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service
could you please contact [email protected], provide the order number, item number and photos? we will give you a compensation.please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Linda
Customer Service Department
Had some issues with a parcel that was missing for 2 months, but the customer service helped. Sometimes the goods are not as I expected, but if you look at the item description, you always know how the fabric looks like and you can decide if it is worth the money.
I am very sad, that there is a minimum value for or a order with a flash sale item :( that was the most attractive thing! A lot of friends told me they will not buy anymore, because of the minimum of 10$
Dresslink 回复2015-08-21
Dear,
I am Linda from Dresslink and in charge of the after-sale service. and i have noticed your review, i am really glad that you love our items. And hope you will have a nice shopping.
Have a nice day!
Sincerely,
Linda
Customer Service Department
I will be reporting you for fraud you took my £200 and didn't not deliver 6 MONTHS AGO I didn't report you because they said you take time to deliver so i just waited and sent you an email. You replied and said you would give me a refund that was about 4 months ago. I have a YouTube channel where I will expose you to my 101,647 subscribers and on my blog with my 123,875 watchers and I will tell EVERYBODY I know to NEVER buy from you. I will NEVER CHANGE this review. Soon the police will be involved and I WILL make sure your fraud site gets shut down! You are so rude as well you told me I was wrong and that your coustmer service will always be right.
Dresslink 回复2015-08-20
Dear customer,i am sorry to hear that.
this is Linda from dresslink customers service department,could you kindly contract with [email protected]?please don't worry,we are legal company,if you can't receive your order,i promise we will provide the satisfied solution to you.but dear,why you didn't contract with our after-sale customers service department and write the review after another year?
any way,we will try our best and wait for your kindly reply to [email protected]
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