I honestly do like this site.
It's cheap, so don't expect anything grand. Sure, you may have a shirt with a few strands here and there, not a big deal with a trim. The quality of the materials on the clothes isn't too bad. From my experiences, the only con would be the sizing that you have to figure out. Other than that, it's all good. They have very unique stuff and it's cheap; which I can't resist.
Dresslink 回复2014-09-24
thank you very much for your review.
any question or problem,welcome to contact me and reply this message.I am happy to offer you some help
Yours Sincerely,
Anne
Customer Service Department
I was a bit worried to order there because of the bad rewievs but i took the chance and was plesantly surprised. My order went through quickly and the items even came a few days before the estimated delivery time. The items are not broken or in any other way damaged, only note there is that they are a bit low quality but for the prize i didn't expect otherwise.
Dresslink 回复2015-06-16
thank you very much for your review.could you tell me your order number to [email protected]?could you also tell me the item number which has quality problem?I will try my best to solve your problem.is this OK?
any question or problem,welcome to contact me and reply this message.I am happy to offer you some help
Yours Sincerely,
Anne
Customer Service Department
Unprofessional site, ordered items never arrived, got money back after 4 whole months of dealing with the lousy custom service!
This is my second time ordering something from dresslink.com. I dared to order a second time because the first time went pretty well even though it took me forever to receive the item. The second time went AWFUL!
Let me try to describe the situation without many details..
On 24th April 2014 I ordered two items this time and I paid $20 USD in advance. I was expecting the order to be late but it DID NOT EVEN ARRIVE at all this time,
I wrote them several emails l but I did not hear much from their custom service until I wrote this very diplomatic letter claiming their breach of contract and my lawful rights as a buyer. I had to threaten to file a complaint to the country court in order for them to give me my money back.
Two months later (June) I got a letter saying the items were ''unfortunately out of stock''. Wtf?!
The custom service and I emailed each other what feels like hundreds of emails back and forth until I AFTER 4 FREAKING MONTHS finally were able to get my money back. The worst part of it all though is that I did not even get the full sum back.
One thing is for sure. I will NEVER buy anything from that site again!
Dresslink 回复2015-05-07
Dear, i am sorry to make you unhappy.we are improving our service.
have you received the refund?if not,could you tell me your order number?I will try my best to solve your problem.is this OK?
sorry to you again.
Yours Sincerely,
Phoebe
Customer Service Department
I have brought clothes from dresslink two times.
The first time went great. I brought two skirts. I received the skirts very fast and in the right size. The quality of the skirts were surprisingly very good.
Sine my first order went super I then decided to order a dress in x-small. The delivery was very long and I received the dress in large. I complained to them but their answer was : ''Thank you for your letter and sorry for your problem. As the high return shipping fee, we don't suggest to return the item. May be we can give your 1/4 refund for the problem.Is it right for you?
Any other query, please freely message me at the first time, I will reply you within 24 hours except the weekend or holidays, thanks. Have a nice day!''
I think that it is unacceptable that I have to pay for a dress that wasn't what I ordered. I even suggested if I could get a discount on the same dress if I ordered it again. I never got an answer.
Dresslink 回复2015-05-07
Dear, i am really sorry to make you unhappy, could you please provide your order number? and i will check the problem for you, please do not worry, and dear, shipping time depends on shipping company, we are also worried about that, and maybe you can use express such as DHL, UPS, FedEx as shipping method.
dear, the star you have given me really hurt me, dear. Could you kindly change the rating for me, if everything is acceptable? Await your response.
Just found their store,wait for my goods/AND love trustpliot!!!!!
Dresslink 回复2015-05-07
Dear, thank you for your orders. and the star you have given me really hurt me, dear. Could you kindly change the rating for me, if everything is acceptable? Await your response.
Have a nice day!
Yours Sincerely, Phoebe
Service Department
This company send spam to me even though i have never bought anything from them and i have never ever accepted any form of spam from any company.
Also, they do not tell where they have bought/stolen my contact information.
A serious company would not act like that.
Dresslink 回复2015-05-07
Dear, i am really sorry that we sent you wrong email, beg your forgiveness. dear, could you please kindly provide your email account? then i will check whether we still send you wrong email or not. and dear,the star you have given me really hurt me, dear. Could you kindly change the rating for me, if everything is acceptable? Await your response.
Have a nice day!
Yours Sincerely, Phoebe
Service Department
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