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金钱与保险

eHealth Insurance

101 条评价

3.4101 条评价
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关于 eHealth Insurance

数据更新
网站
ehealthinsurance.com
分类
金钱与保险
所在地
United States · Santa Clara, CA
状态
待认证
近 12 个月
87 条评价
差评回复率
79%（30/38 条）
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ehealthinsurance.com

eHealth Insurance靠谱吗？

eHealth Insurance（ehealthinsurance.com）在 OK.one 的综合评分为 3.4 分（满分 5 分），基于本站收录的 101 条用户评价，属于金钱与保险分类，口碑一般。评价两极分化：57% 给出 4 星及以上，同时 31% 打了 1 星；商家回复了 79% 的差评；近 12 个月新增 87 条。数据最后更新于 2026-08-10。

用户怎么说

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David Wentz · 写过 1 条评价 · 体验于 2025-10-19 ·

我什至从来没有抽出时间给他们打电话……

我什至从来没有抽出时间给他们打电话——我只是看了一下所有的评论，当我看到几乎每一条负面评论都得到了相同的预设回复，没有任何个性化时，很明显，关于糟糕的客户服务的负面评论很可能都是真实的，而少数正面的五星级评论都非常短（单个句子）而且很可能是假的。我会继续前进。

eHealth Insurance 回复2025-10-30

Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F

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EHEALTH · 写过 1 条评价 · 已认证 · 体验于 2025-10-08 ·

令人困惑的系统并且不太好......

系统令人困惑，并且没有很好地解释如何导航和选择福利。

eHealth Insurance 回复2025-10-13

Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F

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sandra johnson · 写过 1 条评价 · 体验于 2025-10-07 ·

保险代理人的名字叫阿尔

保险代理人的名字叫艾尔。 非常非常非常好！ 他非常乐于助人；他花时间帮助我制定了完美的健康保险方案。他帮助我获得了健康保险中我需要和想要的一切。 Al 很有耐心、友善、非常周到，他确保我感到满意。您好，客户服务非常出色。 谢谢阿尔。我对我的计划感到非常非常高兴和满意。

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Ro He · 写过 2 条评价 · 体验于 2025-10-08 ·

推荐D计划，我被换了……

我改用的推荐计划 D 比现有计划更贵。他们无法修复它。

eHealth Insurance 回复2025-10-13

Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F

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R Bledsoe · 写过 2 条评价 · 体验于 2025-10-02 ·

真是假的！

去了他们的网站。确定我想要列出的 Medigap 计划。拨打了网站上的主要号码。向鲁宾解释了我想要什么，我有几个问题。在写了很长的规则脚本并被要求透露我的电子邮件地址、姓名和出生日期，然后第二次提出这个问题后，鲁宾非常努力地让我选择优势计划，但我不想要这个。然后他说我已经通过他们网站上页面顶部列出的号码联系了“优势团队”。他给我转了。布列塔尼回答道。我开始提出我的问题。布里特尼再次解释说我已经到达优势团队🙄，并且她会转接我。等了10分钟才有人接电话。什么是假的！！！我吸取了教训。我会直接去源码。你也应该。

eHealth Insurance 回复2025-10-13

Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F

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Walt · 写过 1 条评价 · 体验于 2025-10-03 ·

无能

他们不知道不同计划的细节。 聊天是没有用的。

eHealth Insurance 回复2025-10-13

Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F

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Larry G. · 写过 4 条评价 · 体验于 2025-08-14 ·

我采访过的经纪人唐娜·巴格特……

与我交谈的经纪人唐娜·巴格特（Donna Baggett）非常友善且乐于助人。我看得出来她知道自己在说什么。 她对我很有耐心。

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Donny Klaehn · 写过 30 条评价 · 体验于 2025-07-11 ·

由该公司和任何 DEI 组织运营

从任何 DEI 公司时期运行。从第一天起，人力资源部门或任何培训中都没有人讨论支付期限或如何支付佣金或如何确定佣金。 我的训练时间连续改变了三天。  周一上午 11.30，周二上午 9.30 和周三上午 8.30 - 我们 5 个人被换到了不同的班级。  请许可部门接电话，但他们懒得这样做。  没有概述第一天会发生什么。zippo！ 他们只关心你是否通过这些测试。  然后 2 位主管告诉我们从任何佣金中扣除的记分 - 下课迟到、没有打开网络摄像头、过早登录、 8 天后，我受够了这种类型的治疗，并说我已经完成了。

eHealth Insurance 回复2025-08-04

Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F

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Green Maple · 写过 3 条评价 · 体验于 2025-07-16 ·

付款后没有回复 – 非常失望

我于2025年6月30日支付了短期保险，但我从未收到身份证。我通过电子邮件、电话和聊天多次联系 eHealth，但没有得到回复。这是不可接受的。如果这个问题没有得到解决，我将对该指控提出异议。客户服务非常差。

eHealth Insurance 回复2025-08-04

Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F

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Kristin · 写过 3 条评价 · 体验于 2025-06-28 ·

粗心的电子医疗员工

2024 年通过 eHealth Simply 购买了 Advantage 计划。通过电话取消（11 月至 12 月至少 4 次经过验证的电话）更新为 Cigna Medicare 计划 N。已为此计划付款 6 个月，但白内障手术被拒绝，因为 Medicare 仍然将 eHealth Simply Advantage 列为我的保险。 他们未能将我从医疗保险中剔除。他们的疏忽导致我损失了 6 个月的 Cigna 付款，并且需要在 10 月份重新申请。手术被取消。 医疗保险需要进行认真的改革，电子医疗应该受到惩罚。 老年人再次受到伤害。

eHealth Insurance 回复2025-07-07

Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F

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Jessica · 写过 1 条评价 · 体验于 2025-06-03 ·

这家公司就是一个骗局！ They just want a sale!

这家公司就是做销售的。 我和我兄弟打了三通电话，无意中听到一位主管打进了他的电话。 他的主管斥责他与我们通了 37 分钟的电话，没有使用“开场陈词”，也没有让他（我的兄弟）制定计划。 当代理回来打电话时，他敦促我们“继续获取保险”，却不知道我们已经知道这是一个骗局！ EHealth 的主管监听我们的所有通话。这意味着您提供的 SSN 和 Medicare 号码中的所有信息都会被记录和使用，天知道会如何使用。 EHealth 只是想要你的钱。他们不关心帮助我们老人。他们坐在周围教人们如何推销和斥责他们，如果我们没有被骗，因为他们付钱给我们打电话。 EHealth 不提供弹性卡，这些卡是为已经拥有食品券的人提供的！这些广告都是骗局，我们将把录音电话直接拨打 1800 Medicare 并提起诉讼。 电子健康可能会从老年人的痛苦中赚取数十亿美元。 不要参与健康计划！

eHealth Insurance 回复2025-07-07

Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F

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Marsha · 写过 3 条评价 · 体验于 2025-01-01 ·

我以前用过电子健康，但从未……

我以前用过电子健康，但再也没有使用过。 他们建议我采取对我绝对零帮助的政策。 然后他们道歉并为我提供了不同的政策。 又是零效益。 我一遍又一遍地检查我的所有提供者等，以确保我得到保障。 现在我发现我的医生和医院不在网络中！我现在坚持使用我付费的这项保单，但无法使用。我永远不会再使用或推荐给任何人。

eHealth Insurance 回复2025-04-09

Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F

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Sandy Bidlack · 写过 1 条评价 · 体验于 2025-02-21 ·

这家公司太棒了

这家公司很棒，他们非常乐于助人，倾听我们的需求，很准时，为我们提供了我们需要的保险！

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Michael alla · 写过 1 条评价 · 体验于 2025-02-16 ·

他们对我的工作非常有帮助。

他们对我的决定非常有帮助，并为我提供更好的医疗保健指导

eHealth Insurance 回复2025-02-21

Thank you for your positive review and for sharing your experience with eHealth Insurance Services Inc. We're thrilled to hear that you are satisfied with our services! Your feedback is extremely important and helps us continue to deliver the best possible service to all our members. eHealth is a licensed insurance Agency and advisor. We are ready to provide support when you need it. Should you have any more questions or need further assistance, please feel free to contact our Member Loyalty team at 1-844-964-1713, TTY 711. Our hours of operation are from 5 AM to 6 PM PST, Monday through Friday. We look forward to serving you again!

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Barbara McCray · 写过 1 条评价 · 体验于 2025-02-05 ·

很棒的保险代理人

我的经纪人史蒂夫·莫特利是百万分之一。他自 2015 年以来一直是我的经纪人。请随时给我回电话。知识渊博。我信任他。

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Bob · 写过 1 条评价 · 体验于 2025-02-05 ·

没听

当我说出我要找的东西时没有听。问我是否自己做决定。需要姓氏来“验证”医疗保险范围。为了避免电话营销，我没有透露我的全名。即使我有医疗保险号码，在没有我的全名和“验证”的情况下“无法”讨论计划。他们没有帮助！

eHealth Insurance 回复2025-02-11

Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F

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michelle bridges · 写过 1 条评价 · 体验于 2025-01-23 ·

干得好

Ayesha Porch 非常专业，她花了很多时间来准确地找到对我来说最具成本效益和最有利的方法 非常感谢

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Don Bullis · 写过 2 条评价 · 体验于 2025-01-13 ·

我喜欢和 Melesha 聊天

我喜欢与 Melesha 交谈，非常友好且乐于助人，唯一的问题是我无法在线验证我的帐户？我确信这是我做错的事情。也许这是你的事？

eHealth Insurance 回复2025-01-16

Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F

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Louise · 写过 2 条评价 · 体验于 2024-10-02 ·

无客户支持

我在 10 月初申请，收到了补充承运人已收到并正在处理的电子邮件，据说将于 11 月 1 日生效。没有消息，所以就在 11 月 1 日之前我开始打电话。 我和 Ehealth 的几个人谈过，他们都告诉我他们正在研究这个问题，并且会打电话给我。 到目前为止，还没有接到任何电话或电子邮件。所以我现在每月必须多付 30 美元。我已请求 Ehealth 找出我的申请未得到处理的原因。 他们只是像往常一样给我口头上的服务

eHealth Insurance 回复2025-01-16

Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F

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Dear Customer · 写过 4 条评价 · 体验于 2025-01-07 ·

良好的体验

到目前为止，一切都很好。我和我丈夫在莫妮卡那里获得了很好的体验，因为搬家而申请更换我们的 Medicare Advantage 计划。第二天我们收到了一切都已批准的验证。莫妮卡很有耐心，没有催促我们或迫使我们采取任何特定的政策。我们告诉她我们的需求以及我们在通话前审查的政策。她解释了政策和流程。