We appreciate you taking the time to share this experience. We're very sorry to hear about the excessive hold times and the negative interaction you had with our representative. This is not the service we aim to provide. We'll investigate this situation to improve our customer service and training.
We appreciate your feedback and are glad you were accepted by an insurance company. We're sorry to hear about the repetitive calls you experienced after completing your application. We'll look into this issue to prevent it from happening again.
We appreciate you sharing your experience. We're sorry to hear about the limited provider network and the lack of communication during your application. We'll review your feedback regarding the advisor's responsiveness and the information about Medicaid. We suggest verifying network coverage before enrolling to ensure it meets your needs.
We appreciate you sharing your experience. We're sorry the wait times were so long and that we didn't respond promptly. We'll review our processes to improve our response times and communication. Thanks for bringing this to our attention.
We regret your experience and the frustration caused by the multiple calls and miscommunication. We apologize for the inconvenience and the impact on your sleep. We appreciate your feedback and will address this internally to improve our service.
L
Lenna Faglie · 写过 1 条评价 · 已认证 · 体验于 2025-12-03 ·
★★★★★
界面混乱
界面很混乱。它是混乱和压倒性的。
eHealth Insurance 回复2025-12-14
We appreciate your feedback and apologize that our interface is overwhelming. If you need help with finding a plan that fits your needs, please call us at 1800-977-8860
We appreciate you sharing your experience. We're sorry to hear about the difficulties you faced this year, especially the confusing sales attempts and lack of communication. We'll investigate these issues to improve our service. Thank you for your feedback.
We're happy to hear that our representative was very helpful in researching a plan that covers your needs and meets your budget. Thank you for your positive feedback!
We're happy to hear that the information provided was helpful for you. It's great to know that you were able to connect with your spouse and determine the best plan. Thank you for your feedback.
We're so happy to hear about the positive experience you had! We appreciate you sharing your gratitude for the agent's kindness and dedication in helping you, especially after a previous unhelpful interaction. It's wonderful to know that their support restored your faith in our company. Thank you for your feedback.
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
The eHealth insurance agent that took my call went above and beyond to answer my questions, display patience, and care about the customer (me!). I was confused and nervous about picking a health insurance plan this year. The agent explained the process and answered my questions in a way that was simple to understand.我非常感谢她的帮助。
eHealth Insurance 回复2025-11-10
We're happy to hear that our agent provided you with exceptional support. It's great to know the explanations helped clarify the health insurance process and eased your concerns. We appreciate you sharing your positive experience!
We're happy to hear that you've found the insurance you were looking for! We appreciate your positive feedback regarding our value, service, and communications. Thank you!
V
Very Pleased · 写过 1 条评价 · 已认证 · 体验于 2025-11-01 ·
★★★★★
优秀的客户服务
优秀的客户服务。非常专业和高效。他们知道他们的东西！
eHealth Insurance 回复2025-11-10
We're happy to hear that you found our customer service to be excellent! We appreciate your recognition of our team's professionalism and efficiency.
We are truly sorry to hear about the distress caused by your job loss and the high cost of COBRA. We recognize how overwhelming it feels to lose both your job and insurance. We want to support you through this challenging time.
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
We appreciate you sharing your experience. We're happy to hear that the agent was very helpful in guiding you toward a plan. It's great to know that you felt well-supported, even with the changes in your plan's coverage. We're glad we could provide good service.
I
I am kooft · 写过 1 条评价 · 体验于 2025-10-21 ·
★★★★★
缺少一些必需的信息
Humana 表示缺少继续处理您的申请所需的一些信息。
请致电 1-877-731-3652 联系我们
或发送电子邮件至 medicare-AT-ehealthinsurance.com
5个电话——被转接，没有人知道发生了什么。
eHealth Insurance 回复2025-10-30
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
