Elecology

Let's be clear. We were not contracted to rectify pre-existing defects within your property's electrical installation. Elecology was contracted to install an EV charging point, which was completed to a high standard and in accordance with the relevant regulations. During the installation, our electrician explained that the existing supply to the outbuilding was not installed correctly and should be addressed by a qualified electrician. This observation was recorded on your Electrical Installation Certificate and was reiterated by our office when you contacted us. We clearly explained the nature of the issue, and the pre-installation and post-installation photographs show that the existing arrangement was unchanged by our work. The supply to the outbuilding is an existing installation that pre-dated our attendance and, as explained by our engineer on the day and reiterated since, does not comply with current electrical regulations because it lacks appropriate upstream protection. Unfortunately, we cannot accept responsibility for defects that existed within the property's electrical installation before we arrived. As an Approved Contractor, we have a professional obligation to identify and record any existing safety issues we encounter, which is exactly what we did. We also do not accept the suggestion that we failed to provide support following the installation. This installation was arranged through a third-party provider, meaning post-installation support would ordinarily be managed through them rather than directly by Elecology. Despite this, we were keen to assist and investigated the matter as soon as it was brought to our attention. The timeline is straightforward: 24 June: EV charger installed. 28 June, 12:21: We received the first notification that there was an issue with the outbuilding supply. No concerns had been raised with us during the four days following the installation. 29 June, 10:25: After reviewing the installation photographs and the engineer's notes, we responded with our findings and explained why we believed the issue related to the existing electrical installation. Throughout our correspondence, we reviewed the installation records, consulted with the installing engineer, explained our technical findings, advised you of the existing safety issue identified during the installation, and outlined the appropriate next steps. While we appreciate that the timing of the fault is frustrating, the evidence does not support the conclusion that the EV charger installation caused it. Our position is based on the scope of the work carried out, the installation records, the engineer's findings on site, and the photographic evidence before and after the installation. To further demonstrate our commitment to quality and our confidence in the standard of our workmanship, we had begun arranging for an independent third-party electrician to inspect our installation.