Our company is based in Hong Kong, we have been around for more than 3 years and have established presence in well known marketplaces.We work with authorised distributors to bring you up to 30% of savings compared to the in-game prices.All purchases made are instantly delivered as soon as payment has been verified without disruptions to your game playAll game recharges are sold only via UserID and we do not require any credentials from you, this ensures that your account is safe and secureSupported payment methods:and many more..Official partners of:Purchase nowExperiencing issues?Contact us via any of our official WhatsApp Account with your order number and proof of payment and we will get back to you as soon as we canContact us
took so long to get the diamonds i thought i got scammed a person was very rude and js said that it was my problem
Elitedias 回复2026-04-13
Hi toogoodlol, we understand the frustration, but the double recharge/bonus diamonds are a promotion run by the game publisher (Moonton), not by us. We deliver the exact base diamond amount as listed on the product page. Whether bonus diamonds apply depends on your account's eligibility with the publisher. If you've purchased that denomination before from any platform, the first-purchase bonus won't apply again. If you believe there's a genuine discrepancy with your order, please contact us at t.me/elitedias_bot or wa.link/elitedias with your order ID and we will verify.
I am satisfied for the first few purchases. However, as time goes by, the time taken to credit the in-game currency take a long time. This is not the only site with this issue. So, unless this issue is resolved, 3 star it is from me. Tbh, I want to rate it less than 3.
Elitedias 回复2026-04-13
Hi there, thanks for the honest feedback. We're always looking to improve so if there's anything specific we could have done better, feel free to let us know at t.me/elitedias_bot or wa.link/elitedias. We appreciate you giving us a shot and hope to do better next time.
The website is alright but it's quite expensive but I like cause it's faster
Elitedias 回复2026-04-13
Hi Dan, thanks for the honest feedback. We're always looking to improve so if there's anything specific we could have done better, feel free to let us know at t.me/elitedias_bot or wa.link/elitedias. We appreciate you giving us a shot and hope to do better next time.
Product was not delivered after payment for more than 12 hours. Contacted support but only got reply 10 hours later that it was refunded.
Elitedias 回复2026-04-13
Hi Merci, thanks for the honest feedback. We're always looking to improve so if there's anything specific we could have done better, feel free to let us know at t.me/elitedias_bot or wa.link/elitedias. We appreciate you giving us a shot and hope to do better next time.
The top up delivery is very slow, took a few hours
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Took your team that "fast" to reply this message from 11/11/2023 till now 13/04/2026. Can see why your top up that fast too LOL!
Elitedias 回复2026-04-13
Hi there, we're sorry your experience wasn't up to standard. Most of our orders complete within a minute, though delays can occasionally happen during peak periods or when there are upstream issues with the game publisher. That's not the norm for us and we're always working to improve. If you're still waiting on anything or have unresolved issues, please reach out to us at t.me/elitedias_bot or wa.link/elitedias and we'll get it sorted.
My diamond topup was delayed, maybe server down. But the WhatsApp customer service nice talk and update me when diamond inside. Thank u. Rip my english
Elitedias 回复2026-04-13
Hi Afandy, glad to hear you had a smooth experience! We're always trying to make the process as painless as possible, so it's great to see that coming through. Thanks for choosing us and feel free to come back anytime!
paid my payments but diamonds didn’t even went to my account even after some time
Elitedias 回复2026-04-13
Hi jacky, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
Horrible, already bought diamonds at 5pm, 7pm not even in, was told to wait a few hrs more. Asked for refund no reply. Scam
Elitedias 回复2026-04-13
Hi Muhammad, we understand the frustration, but the double recharge/bonus diamonds are a promotion run by the game publisher (Moonton), not by us. We deliver the exact base diamond amount as listed on the product page. Whether bonus diamonds apply depends on your account's eligibility with the publisher. If you've purchased that denomination before from any platform, the first-purchase bonus won't apply again. If you believe there's a genuine discrepancy with your order, please contact us at t.me/elitedias_bot or wa.link/elitedias with your order ID and we will verify.
Turnaround time for not receiving in-game purchased should be shorten
Elitedias 回复2026-04-13
Hi Braden, thanks for the honest feedback. We're always looking to improve so if there's anything specific we could have done better, feel free to let us know at t.me/elitedias_bot or wa.link/elitedias. We appreciate you giving us a shot and hope to do better next time.
Hi there, thanks so much for the kind words! We're always working behind the scenes to make things faster and smoother, so it's great to know it shows. Really appreciate your support and hope to see you back soon!
the transaction fee be killling me each time i do a transaction and what sucks is there is no option to purchase the pack multiple times and has to be done one by one, which is time consuming and annoying with yet another transaction fee. fix that?
Elitedias 回复2026-04-13
Hi one,, thanks for the honest feedback. We're always looking to improve so if there's anything specific we could have done better, feel free to let us know at t.me/elitedias_bot or wa.link/elitedias. We appreciate you giving us a shot and hope to do better next time.
I know that sometimes your systems are down and slow but it really worries me when my diamonds dont get through when i have paid.
Elitedias 回复2026-04-13
Hi Justin, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
Hi there, this is awesome to hear. We're a small team that cares a lot about getting things right, so reviews like yours honestly mean the world to us. Thanks for the trust and we'll keep working hard to earn it!
The top up duration took more then 3-4hours. When they advertise 24/7 instant top up. Also don't do not allow cancellation due to they delay.
Customer enquire your services is your duty to fulfil, by telling client due to ur supplier delay that cant achieve the expectation, at least list it on your website. If due to event there might be delay more then 4-5 or 8-10hours or more.
For user if you able to read this might consider some other top up platform which alot cheaper then them by 10-12%. With 500-1000 trustable review.
Elitedias 回复2023-10-15
Hi there,
Let us give a brief explanation as to why we are unable to give a refund
1) When you’ve made payment, we have also submitted the order upstream, however due to unforeseen circumstances yesterday, the order was delayed
2) Once we have submitted the order, we are unable to refund it, that’s the policy of game top ups in general, they are all non-refundable
It took so long for the diamonds to arrive. After I contacted customer service on WhatsApp the response I get was disrespectful and rude.
Elitedias 回复2026-04-13
Hi there, we're sorry your experience wasn't up to standard. Most of our orders complete within a minute, though delays can occasionally happen during peak periods or when there are upstream issues with the game publisher. That's not the norm for us and we're always working to improve. If you're still waiting on anything or have unresolved issues, please reach out to us at t.me/elitedias_bot or wa.link/elitedias and we'll get it sorted.
The website is great. It allows me to find many game currencies at once.
Elitedias 回复2026-04-13
Hi there, really appreciate you leaving this review! We work hard to keep things running smoothly so it means a lot when customers take the time to share their experience. Thanks for the support and don't hesitate to reach out if you ever need anything.
The processing and payment are fast and easy but when I try to pay with my card it doesn't ask for permission as this might cause serious issue because someone might misuse the buyer payment system and the price is not too high but is on the costlier side as compare to some MLBB dias recharge store.
Elitedias 回复2023-10-15
Hi Salsaba
Thank you for the feedback. We have a lot of costs to upkeep the service compared to some other shops. We try our best to ensure that we price it such that it is still a lot cheaper compared to the prices in-game.
If you feel that our prices are too high, you are free to try other services out, there are a lot of server costs involved to ensure that everything is delivered timely and the experience remains smooth
didnt get my diamonds after 20 minutes and customer service not replying
Elitedias 回复2023-10-15
Hi there,
If the payment is made correctly and our payment service providers verified it correctly, your order is delivered instantly.
In order to keep our prices at reasonable levels, we have to keep our team lean and we can’t afford to have a support team that works 24/7
I can see that for your case, it seems to be payment service provider related
Please close the account, my son steal my money to play your game
Father of gerardheng2007
Elitedias 回复2026-04-13
Hi there, we take these claims seriously, but we can't investigate specific orders through Trustpilot. If you genuinely experienced an issue, please contact us at t.me/elitedias_bot or wa.link/elitedias with your order ID and we'll look into it. We keep full records of every transaction and delivery, so if something went wrong on our end we will make it right.
I bought a $25 "The Ultimate Gaming & Bites eGift Card" from Amazon, and the options were only $10, $20, $50, and $100. what am I going to do with the $5 left??
Elitedias 回复2026-04-13
Hi Cai, if you noticed a pricing discrepancy, please reach out to us at t.me/elitedias_bot or wa.link/elitedias with a screenshot so we can look into it. Prices displayed at checkout include any applicable processing fees, but if something looks off we definitely want to investigate.
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