eMoneyUSA

Ms. Wood, Before your complaints were posted on WalletHub, TrustPilot, and Google, we had already attempted to contact you 12 times prior to the sale of your defaulted loan to a collection company. In the past week, after receiving your recent complaints, we again attempted to reach you by phone, text, and email — including calls and messages on 9/5/25 at 9:00 a.m., and on 9/8/25 at both 12:00 p.m. and 2:10 p.m. CT. On multiple occasions, your voicemail was full and we were unable to leave a message. We also sent you an email and text to make sure you received it. Your claim that the balance is 3–4 times the original loan amount is not accurate. We have confirmed directly with the collection company that the balance being pursued is the actual defaulted amount. If you have a voicemail or email that says otherwise, we can assist you. For your reference, you obtained an installment loan on October 2, 2024, and defaulted before repaying the full balance. Prior to transferring the account, we made repeated attempts to work with you directly between November 26, 2024, and February 5, 2025. These efforts demonstrate that eMoneyUSA does manage its own collections before any account is sold. We encourage you to contact our supervisor, Jessica, at 866-986-3696. She is available to assist you and is happy to help coordinate with the collection company toward a fair and manageable resolution. eMoneyUSA has been serving customers since 2013 and has earned over 12,000 verified TrustPilot reviews with a 4.8/5 rating. The overwhelming majority of our customers value our transparent terms and continue to return to us for their short-term borrowing needs. We remain open to assisting you in resolving this matter fairly. — eMoneyUSA