English Elm

Hi Julia, thank you for taking the time to share your feedback. We’re glad to hear you’re enjoying the softness of your rug. We’re sorry, however, that the color and design didn’t fully match your expectations and that you found our website filtering options limited. Your feedback is valuable to us and helps us identify ways to improve both our shopping experience and product presentation. We appreciate your honest review and thank you for choosing English Elm.

Hi Zach, we’re truly sorry to hear that your cabinet arrived completely damaged. We understand how frustrating and disappointing this must be, especially after purchasing shipping protection. Please email us at [email protected] with your order details and photos of the damage for Order #11501249653, and we’ll prioritize your case immediately and work toward a resolution as quickly as possible.

Hi Marillyn, we’re truly sorry for the frustration you experienced trying to return your product and for the lack of response to your emails and social media messages. We understand how disappointing it is to feel stuck with an item when you’re simply looking for assistance. That’s not the experience we want for our customers. Please email us at [email protected] with your order details so we can review your case and help you with the return process as quickly as possible.

Hi Rachel, we’re truly sorry for the frustration and disappointment you experienced. We understand how upsetting it is to place multiple orders only to have them cancelled after waiting for delivery. That’s not the experience we want for our customers. We appreciate your feedback regarding product availability, as it helps us identify areas where we need to improve our inventory accuracy and communication. Please email us at [email protected] if there’s anything still unresolved so we can review your experience further.

Hi Vincent, we’re truly sorry to hear about your experience and understand how frustrating it must have been to receive a rug that was smaller than you expected. We never want our product listings to cause confusion, and we appreciate you bringing this issue to our attention. Your feedback regarding the product description and sizing visibility is valuable and will help us improve the shopping experience for future customers. Please email us at [email protected] with your order details so we can review your case and see how we can assist further.

Hi Zoe, we’re truly sorry for the frustration and concern this experience has caused. We understand how upsetting it must be to receive a tracking number that shows no movement for an extended period and then not receive the updates you were expecting. That’s not the experience we want for our customers. Please email us at [email protected] with your order details so we can immediately review the status of your shipment and work toward a resolution as quickly as possible.

Hi Emily, we’re truly sorry to hear that the rug you received did not meet your expectations. We understand how frustrating it must have been to receive a rug that arrived lumpy and appeared to be a different color than expected. We also regret that the return process left you feeling that resolving the issue wasn’t worthwhile. That’s not the experience we want for our customers. Please email us at [email protected] with your order details so we can review your case and see how we can help. We appreciate your feedback as it helps us improve both our product descriptions and customer experience.