E-Pal is a platform that provides affordable lifestyle services. You can game, chat and order lifestyle services from more than 100,000 ePals on our platform.
Reviewers had a great experience with this company. Customers frequently mention that the staff are exceptionally kind, welcoming, and always ready to help users out during interactions. Users also find the application very easy to navigate when connecting with fellow gamers and making wonderful new friends.
Some reviewers were not happy with the website environment, noting various issues regarding moderation consistency and overall safety concerns. A few people also experienced frustrating barriers when trying to submit applications or deal with support teams during disputes. Others felt that dealing with rules and requirements could sometimes become unnecessarily complicated for newcomers.
I recently received a permanent ban from my account, but I believe there has been a misunderstanding. A friend of mine created a new account on the platform as a prank and pretended to be someone else. He contacted me to schedule a game, and when we played, he sent me a PayPal payment without asking for my permission. He already had my PayPal information from outside the platform and wanted to avoid the site’s fee.
I never requested or accepted off-site payments, and as soon as I realized what was happening, I finished the session and left. Later, he reported me and claimed that I had asked for the PayPal payment, which is not true.
I’ve been a member of E-Pal for five years and have always followed the rules and maintained a positive reputation. It feels unfair that my account was permanently banned because of this misunderstanding, while the new account of my friend that caused the issue is still active.
Please review my case again — I would really appreciate it if you could take my long and positive history on the platform into consideration.
epal.gg 回复2026-02-26
Hi Axil,
Thanks for sharing the details of your situation, and we apologize for the delayed response. If you would like to request a re-review of your case, please send us your ePal account information along with any relevant evidence that can help clarify what happened. Once received, our team will carefully reassess the case.
We appreciate your patience and understanding, and we’ll make sure your appeal is reviewed thoroughly.
I have been with ePal for 3yrs. I had the most progress to potentially getting paid orders in my first year before I took a break. I came back and it's somehow harder! And it's way to easy to tell ePal is sexist. Out of all the eStars you come across or on the spotlight, 85-90% of them are Female. While the other 10-15% are Male. Making it very difficult for everyone to have a fair and equal chance.
Though recently, as of early March of 2026, an ePal Offical reached out to me, offering a chance to help improve myself so I could gain some exposure and be noticed. I am grateful for staff who actually go out to their people and offer some help on those who had a rough experience.
epal.gg 回复2026-02-27
Hey Firelight,
Thanks for being with ePal for 3 years — we truly appreciate that~ We understand how discouraging it can feel when growth seems harder after coming back.
Visibility and spotlight placements aren’t based on gender, but on activity and overall performance metrics. That said, we understand why it might feel uneven.
If you’re open to it, we’d be glad to look at your profile and see how we can help improve your exposure.
Overview:
I tried using this app and never felt so unhappy with an online platform. The overall experience was poor from start to finish
Management and hiring:
-The way they hire hosts and moderators feels so random and there is no clear and professional requirements.
-Management decisions and communication seem unreliable, leading to a rocky user experience.
Events and platform experience:
-Their events appear poorly planned and executed, so boring and u already know who is gonna win the same people every time :)
-The UI/UX design is clumsy and unintuitive, making navigation frustrating.
-When users contribute large gifts or payments, the site often malfunctions or slows down.
Industry positioning and environment:
-They market the site as a gaming and companionship platform, but the atmosphere and some practices feel more like a strip-club environment.
-There is a noticeable level of favoritism, which makes the platform feel unfair in every shape or form, even worse makes people wanna quite.
Income, fees, and fairness:
-They promise decent income, but in practice the same people keep getting richer, while those who actually need support struggle unless they know how to manipulate dumb high-spending clients who throw their money like rice :)
-Low engagement when u reach estar 1 or 2, orders dry up quickly.
-Withdrawal 20%, 10% on gifts, subscription and wish
-The overall earnings are inconsistent and often disappointing.
Technical issues and support:
-Repeated requests to fix site issues are met with excuses about insufficient income.
-The platform frequently breaks or becomes unreliable for no reason at all.
Suggestions for improvement if they wanna listen:)
-Improve transparency and consistency in hiring, moderation, and event planning.
-Rework the user experience design for easier navigation and stability
-Address fairness concerns by reducing favoritism and improving the distribution of opportunities.
-Reevaluate fee structure to be more competitive and clearly explained.
-Invest in reliability and performance, especially during high-traffic or high-payment events.
-Provide clearer, more proactive support and timely fixes for technical problems.
-Establish and publish a transparent set of criteria for penalties.
-Ensure punishments are applied uniformly, regardless of the seller/buyer’s size or income :)
-Improve support interactions and handling troll reviews….etc
epal.gg 回复2026-02-26
Hi there,
We’re truly sorry to hear you’ve had such a frustrating and disappointing experience across the board—that’s never what we aim for.
We take your detailed feedback very seriously, from moderation and event fairness to fees, platform stability, UI/UX, and overall environment. Every point you’ve raised is noted and will be reviewed by our team to help us improve.
If you’re open to it, we’d genuinely appreciate the chance to understand your experience in more detail. Please feel free to reach out to us directly so we can look into the specific issues you encountered.
Thank you for taking the time to share your thoughts honestly—they help us grow.
epal and their discord staff and mod team, both on site and on disc are more concerned with ripping in to real hard working sellers than they are these gooner brained buyers and users. theyd rather spend their time warning you for having a "suggestive pfp" for simply being a woman and doing something completely innocent because it *could* be sexualized than banning people harassing ppl for little to nothing. 0/5 if i could. NEVER. EVER USE EPAL. 20% commission rate if ur thinking of being a seller btw. they take so much of what you earn. it's not worth it at all.
epal.gg 回复2026-02-27
Hello there,
We sincerely apologize for the unpleasant experience this caused you.😭
Profile reviews and moderation decisions are based on our guidelines, and harassment reports are taken seriously regardless of who is involved. If you feel something wasn’t handled fairly, we’d genuinely like the chance to review it again.
Please feel free to reach out or submit an appeal — we’re open to taking another look!
Thank you for being our longtime user and taking the time to write a review. We're so happy to hear that you like our platform. We appreciate your feedback and will continue improving the quality of our service and product design. Thank you again for being our user, and we hope you continue to enjoy our services.
epal.gg 回复2025-07-18
Hi there, thank you for sharing your thoughts. We're really sorry to hear that you feel this way about E-pal. We strive to create a safe and enjoyable space for everyone, could you please reach out to us via in-app support? We'd love to look into your situation and make things right. Hope to hear from you soon!
Look at the copy and paste answers where they thank people who acutally leave them with a bad review, it's enough to say something about them LMFAO, they do not even read or look at what you send them, TRYING TO UNDERSTAND efficently what happened. (ignore the positive paid reviews, like "jodi" and "liljodi" on the same day lmao, what a circus) "No evidence" with 16 screenshots and a video proving i was scammed. I exposed myself too in that video, knowing i was doing that, to show they had a fkin scammer between their users, who does off platform transactions, propose nsfw (im a human too, why should i refuse if it's proposed to me?) and scam people (3 things against their terms) and guess what? I got banned, the scammer is safe there. You contact the support on discord... "Camille" doesn't even read what you type and barely give you a one word answer or give you more and more copy and paste answers.
The idea behind the site is good and i found a few good people, don't get me wrong, the team and the support tho? A joke, they take your money and that's it, the only thing they care about. I have (had, sorry) 180+ orders in there, and here i am, looking at myself getting banned while a scammer is still there, free to do his things. I really hope someday there will be an actual support behind them. Probably i'll make another account but, of course, I will never give you one more cent cause you don't actually deserve it, i'll just do off platform transactions as a ton of people do in there. Keep protecting the scammers, great job!
Reply to your bullshits: I provided you of EVERYTHING that happened on a third-party website, aka, Throne, and guess what? The user got banned and I've been refunded :) but you don't have enough evidence :(
No worries tho, I don't plan to use your s****y website again, keep up with the shitty work and you'll soon have to close it, gg
epal.gg 回复2025-07-08
We protect the rights of all users—both ePals and clients. If you provide sufficient evidence proving a violation of our community guidelines, we will investigate and take appropriate action. Based on your case, our support team found that your account violated TOS based on the submitted proof. However, the evidence did not clearly demonstrate the ePal's wrongdoing. Therefore, we kindly ask you to contact our support team with additional, more concrete evidence. If your interaction with the seller occurred via third-party platforms, please provide verifiable proof (direct or circumstantial) of their violation—not just personal claims of compliance.
Hi Kalina,
Thank you so much for loving Epal. We hope you have a great time on Epal~ If you have any questions, feel free to contact our customer service team anytime!
There's a lot of great people I met that are great to play videogames with and hang out. There's still some people who break TOS but when you look for the good members, this community is so welcoming and fun!
epal.gg 回复2026-02-27
Hello Gia,
We’re so glad you’ve met amazing friends to game and hang out with, and that you find our community warm and fun. Feel free to report any rule-breaking users, we’ll take action based on your evidence. Also hope you enjoy your time here!
It is a nice way to engage with new gamers. You can basically rent a gamer for a few rounds if you don't wanna play alone. I made good experiences on there and everyone was super kind.
epal.gg 回复2026-02-27
Hi Liljodi,
Thank you so much for your kind review! 💛 We’re really happy you’re meeting great gamers and having such positive experiences here.
Hope you keep having fun playing together!
I’ve been on epal for the past 5 years, I started doing orders more so for the past 2 months, I wanted to withdraw $400, and while I understand initially there is a 10% platform fee and the $0.25 fee from PayPal I got $319.75 instead of $359.75 IF it was 10% in fees but instead I got $319.75 which is about 20% of initial amount, in FAQ and looking everywhere on the app it does not specify a 20% platform fee it only says 10% platform fee on the app and online. Honestly I like using to connect with other gamers but it seems too much.
epal.gg 回复2025-05-27
‒ When withdrawing, E-Pal platform will charge 20% of the withdraw amount as commission fee. You can find it via this link: https://www.epal.gg/help/faq/21 and update log (V6.19.1 Feb. 23 2024) : https://www.epal.gg/help/update/138
Epals you can place orders with generally provide a very positive experience with chatting, gaming etc.
I have zero interest in using this service any longer however, as Epal logs you out of your account every other day. There is NO REASON to be sometimes randomly logged out. This is nothing but a nuisance for me, the customer you now lost.
Once I'm logged in, you let me stay logged in until I choose to log out.
Edit: This review provides accurate and factual information of what happened to me and what my experience was. I'm absolutely tired of being notified that I "have to provide more information to epal otherwise this review may be taken offline". Fix the service or not but leave me alone already. If you don't like negative reviews maybe don't negatively impact your customers.
epal.gg 回复2025-03-31
Hey there,
Thank you for sharing your honest feedback. We’re sorry the frequent logouts made your experience frustrating.
While we can’t address individual account details here, our support team would be happy to look into what may be causing this and see if there’s a way to improve the experience for you.
If you’re open to it, please reach out to us via a support ticket or on Discord (https://discord.gg/8bAZsgm2) with any relevant details.
Say device is blocked and has no reason as to why its blocked then they take my money i had on there and didnt even get a refund for it. I wonder if they know no giving a service that is paid for is fraud/ theft. Still havent got a reply back from them about it. I guess I will file a charge back since they gave no reason for the device being blocked
epal.gg 回复2025-03-17
Hi there,
We’re really sorry this happened and also apologize that our team hasn’t gotten back to you yet.
We’d like the chance to review your case and help clarify what happened. Please submit a support case or contact our official team on Discord, providing a detailed description, your user ID, and any relevant screenshots so we can investigate further.
Thank you for letting us know, and for giving us the opportunity to help.
The E-pal moderation team accept clients who verbally abuse you
I was an epal for about a week and I have already been called a "retard" and I have been verbally abused. When I contacted the moderation team they stated that I needed to send them "screenhots" of edvidence but that is impossible if you are in a voice chat. The client also made a false review about me and they said they couldnt do anything about it. I am disgusted how they allow such people on thier platform. I am shocked to realize how little they care about people being insulted, verbally abused/attacked. I expected thier moderation team to actually help me, atleast with removing the false reveiw. But no, they just don't care enough.
epal.gg 回复2026-02-27
Hey Kimpan Slayin,
We’re very sorry you experienced this. Since we currently don’t keep voice chat records, we need evidence to take action on any violations.
Regarding the review, we also need evidence to verify it, but your feedback helps us keep improving E-pal and make it safer for everyone.
If you’d like to have the review re-evaluated, feel free to contact us — we’re happy to help~
"update" to my previous post: there is literally no support for any epal. if someone flags you for violating the rules you will get perma banned without any proof. they also don´t let you payout your earned money or even delete your account so your data isn´t at their servers anymore. They still blocked your mail and device so there should be no issue to delete personal and payment data. (new post because i think this platform really needs to get shut down and is scamy as hell)
epal.gg 回复2026-02-27
Hello Hexe,
We understand your concerns and want to clarify that permanent bans are only issued after a review process based on reported violations. We do not restrict accounts without cause. Any banned account has the right to withdraw.
Regarding account deletion, we require the account holder’s consent before proceeding, in line with data protection requirements.
If you believe there has been a mistake concerning your account, payout, or personal data, please contact us directly so we can review your case and provide further clarification.
-100/10 experience as someone who offer any service. Customer is king and never wrong is their rule i guess. as girl you need to deal daily with wired or inappropiate requests. customers can just write bad reviews after an order, no matter if the review is reasonabke or kompletely wrong and there is no chance to get rid of it. they can just kill your whole account for false flagged rule breaks. you will never get any proof or answer from the support.
their "welcoming community" is full of people who want cheap nsfw content, epals who clearly offer this services and probably a big bunch of admins who just care for themselfs and fully ignore any other girl who get punished
epal.gg 回复2026-02-27
Hey Hexe,
We’re sorry to hear that this was your experience. We do not tolerate harassment or inappropriate behavior on the platform, and we encourage E-pals to report such cases so they can be investigated according to our policies.
Regarding reviews and account actions, moderation decisions are not based on one-sided reports alone. We review available evidence before taking action. If you believe a decision was made in error, you’re welcome to contact us so we can look into your case further.
We’re continuously working to improve both safety and support for all users on E-pal.
They ban the people with no reason and they don't answer to the customer service.
EDIT:
After years they respond AHAHAHA and I received this email from them through trustpilot: "Hi Mirco,
You’ve written a review for epal.gg, and they’ve asked for more details to better understand your experience.
If you provide some extra information within 3 days, it’ll help them recognize your experience and respond.
If we don’t hear from you, the company may not be able to recognize your review as genuine.
*This link is just for you. Keep your details safe and don’t share this email with anyone else."
AHAHAHAHAHAHAHAHAHAHAHAHAHAHAAHAHAHA
You should just be ashamed. Not only do you do a ridiculous service, but you behave just like clowns. Aren't you ashamed? Ahahahahah
epal.gg 回复2026-03-03
Hey Mirco,
Thanks for your feedback, and we apologize for the delayed response. If you would like to request a re-review of your case, please send us your ePal account information along with any relevant evidence that can help clarify what happened. Once received, our team will carefully reassess the case.
We appreciate your patience and understanding, and we’ll make sure your appeal is reviewed thoroughly.
Inventing 20% Fee to "get more clients" Changes the following 5 Months: 5% Decline in visits each month, 0 Paid Traffic, 36 000 organic traffic (by searching etc.).
Epal uses EPals as Money Slaves since the 20% Fee Update not rewarding the girls now creating PoP ups on Popular EPals that say they got Reported for OffPlattform making them look like Scammers when in Reality they are great EPals over several Months or even Years.
Disgusted by the System, Updates, and Community.
!MANY GIRLS OFFER NSFW AND THEREFORE MANY CLIENTS ASK FOR NSFW ON EVERY GIRL!
(Please Ignore EPal trying to look good on Trustpilot below each Bad Review, TY!)
epal.gg 回复2026-03-03
Hii LexiGames,
We’re truly sorry you’re feeling this frustrated and let down. And we do not promote or tolerate rule violations, including off-platform transactions or prohibited content. All reports are based on evidence and undergo careful review before any action is taken.
If you have specific concerns about your account or recent updates, you’re welcome to reach out directly so they can be reviewed in detail.
After a year of using Epal.gg, I can confidently say it’s the most corrupt, money-hungry platform I’ve ever seen. This company, run out of China, exists solely to exploit its workers and line its own pockets.
The platform’s greed is sickening. They take a 20% fee on every transaction, and God forbid you even consider off-platform transactions—they’ll try to lock you down so they can suck every cent from you. And if you have a problem with a customer, don’t expect support. Epal.gg will always side with the customer, even if they’re blatantly in the wrong. They do not care about the people working for them.
The staff—Sally, Ryan, Epalkd—are beyond corrupt NEVER TRUST ON THEM , rigging their weekly events to ensure the same people, like the Turkish shet users Minah and the ped* of New Addiction, win every time. They’ll claim it’s all about "who has the most orders," but the truth is, it’s rigged from the start. These people are handed fake accounts and money to boost their numbers so they can keep winning "Star of the Week" while the rest of us don’t stand a chance.
To make things worse, Epal.gg is full of fake profiles, especially of female users—catfish accounts galore. And don’t even think about voicing your opinions. Criticize the platform, leave an honest review like this one, and they’ll harass or ban you on the spot. They won’t tolerate any feedback that doesn’t fit their narrative.
This platform is a toxic, exploitative mess. Epal.gg doesn’t deserve your time, effort, or trust. I hope it crashes and burns, and everyone sees it for the scam it is. Stay far away!
epal.gg 回复2024-11-12
Regarding off-site transactions, our website has clear policies prohibiting it. Our customer service team always adheres to the platform policy requirements and actively handles reported violations. If you have any suggestions, you are welcome to contact our support team for feedback.
In response to the activities and fake accounts you mentioned, our platform has optimized the store rating rules and added face recognition functions to reduce the occurrence of such phenomena.
If you have other suggestions or need further help, please feel free to contact the customer service team. We will be happy to listen to your feedback and work to improve and optimize the platform's services. We look forward to working with you to promote the healthy development of the platform.
Hello Rick,
We’re concerned to hear this. Refunds depend on the specific order details, If you’d like us to look into it, please reach out to support with your order details, and we’ll review what can be done~
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