Dear Proppilot,
Thank you for your support of EPLO Smart Toilet.
We are truly sorry to hear about your unpleasant experience with our product. We sincerely apologize for the inconvenience this has caused and would like to do our best to help resolve the issue.
Our smart toilets come with a 2-year warranty, and our service team is ready to assist you.
Could you please let us know which platform you purchased the product from and provide your order number? You may also send your purchase platform and order information directly to [email protected], so that we can verify the order, investigate the issue, and provide you with a proper solution as soon as possible.
We sincerely hope to receive your reply and will make every effort to address your concerns.
Thank you for your understanding and cooperation.
Best regards,