Eplo (eplo.com) has a 4.7 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 33% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Proppilot · 3 reviews · Experienced 2026-07-31 ·
★★★★★
The toilets are garbage
The toilets are garbage. Installed one (1500$) in June 2025. By December water was appearing at the back/base. I isolated it to coming from the upper bidet unit (there are separate water lines to the bidet and toilet) and Eplo sent me a new unit under warranty. Yesterday water again and again isolated to the upper bidet unit as I disconnected the bidet water line, capped it and no water. A waste of $ 1500 dollars and this one is going to the dump as I cannot risk more water damage.
Reply from Eplo2026-08-01
Dear Proppilot,
Thank you for your support of EPLO Smart Toilet.
We are truly sorry to hear about your unpleasant experience with our product. We sincerely apologize for the inconvenience this has caused and would like to do our best to help resolve the issue.
Our smart toilets come with a 2-year warranty, and our service team is ready to assist you.
Could you please let us know which platform you purchased the product from and provide your order number? You may also send your purchase platform and order information directly to [email protected], so that we can verify the order, investigate the issue, and provide you with a proper solution as soon as possible.
We sincerely hope to receive your reply and will make every effort to address your concerns.
Thank you for your understanding and cooperation.
Best regards,
Most helpful in assisting me remove the inner screen and throttle. Thanks for the help.
K
KK · 1 review · Verified · Experienced 2026-06-26 ·
★★★★★
Lee was very informative and responsive…
Lee was very informative and responsive to our questions. Love the toilets (we bought 3). The only improvement that I would suggest is to be able to adjust the time it takes for the toilet to flush. Each toilet seems to vary, but overall, the time takes too long to close and flush after we walk away. Can this be adjusted?
1st of all, customer service is bar non the absolute best I have ever seen, that is the wow factor, the G20max model of the smart toilet is just amazing, from the build quality, to the absolutely most extensive options you can build into such unit, I don't think there is anything else you could add to it, my EPLO experience was and is flawless.
All is great. My only issue was the lack of details for installation of emergency battery(AA) backup. A video to show would have helped. Figured out and may test it today during main period being turned off. Otherwise would have given 5 stars.
I don't usually review products, but my new Eplo toilet literally changed my life. I love everything about it! I never even tried a bidet before pulling the trigger, but I was converted on the first use. The only think I can't vouch for so far is durability, since I've been using it for only a month now.
It was easy to place my order and my bidet arrived even faster than they said it would. There was no damage to it from transit. I have not had the need to contact customer service so this is my only experience.
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PETER MILLER · 2 reviews · Verified · Experienced 2026-03-02 ·
★★★★★
We love your products.
R
Robert B Johnson Jr · 1 review · Verified · Experienced 2026-02-26 ·
Only 4 stars because I had a Kohler Numi toilet before this one (after 13 years it was toast) and the jet spray wash on the Kohler is worlds better, plus other things like the deodorant, foot warmer, music, sterilization of the wand, etc, but for 1/10 of the price of a new Kohler which is now $14,000, it's fantastic.
Prior to purchase I was able to get answers to specific size/dimension questions quickly. I was even sent a few photos to better illustrate the information that was provided. After purchase I received the same level and speed of response to a few technical questions I had.
I had many questions regarding installation. I received prompt responses, even on the weekend. This helped guide us through a successful installation.
J
John Dunn · 3 reviews · Verified · Experienced 2026-01-27 ·
★★★★★
Shipping information was horrible
Shipping information was horrible. Had to back track it to my mailbox. Looks like it was sent by person in there personal car. This was actually for the smart toilet special foam agent. I would like to take the time to say that Eplo is true to there product. They reached out to me to say they were sorry for the inconvenience. They sent me back my original purchase price. They sent me another bottle at no charge. As I explained, it’s possible it was put in my mailbox as my driveway is quite treacherous with the snow we had. So thank you Eplo for standing behind your product. Yes I have there toilet and it comes highly recommended.
D
Dawn Wilson · 1 review · Verified · Experienced 2026-01-29 ·
★★★★★
Great product & customer service
The company is very responsive to questions. I placed an order on their website and the shipping was fairly quick.
It's been a few weeks and I'm loving the product. Highly recommend!
